APA (7th ed.) Citation

Tronvoll, B. (2012). A dynamic model of customer complaining behaviour from the perspective of service-dominant logic. European journal of marketing, 46(1/2), 284-305. https://doi.org/10.1108/03090561211189338

Chicago Style (17th ed.) Citation

Tronvoll, Bård. "A Dynamic Model of Customer Complaining Behaviour from the Perspective of Service-dominant Logic." European Journal of Marketing 46, no. 1/2 (2012): 284-305. https://doi.org/10.1108/03090561211189338.

MLA (9th ed.) Citation

Tronvoll, Bård. "A Dynamic Model of Customer Complaining Behaviour from the Perspective of Service-dominant Logic." European Journal of Marketing, vol. 46, no. 1/2, 2012, pp. 284-305, https://doi.org/10.1108/03090561211189338.