Factors Determining the Behavioral Intention of Using Food Delivery Apps during COVID-19 Pandemics

• Published in: Journal of theoretical and applied electronic commerce research Vol. 16; no. 5; pp. 1297 - 1310
• Main Authors: Muangmee, Chaiyawit, Kot, Sebastian, Meekaewkunchorn, Nusanee, Kassakorn, Nuttapon, Khalid, Bilal
• Format: Journal Article
• Language: English
• Published: Curicó MDPI AG 01.08.2021
• Subjects: behavioral intention; Consumer behavior; Consumers; Coronaviruses; COVID-19; Customer services; Disease control; Disease transmission; Eating behavior; Electronic commerce; Food; food delivery apps (FDAs); food online; Home delivery services; Influence; Internet; Mobile commerce; Multivariate statistical analysis; online transactions; Pandemics; Payment systems; Restaurants; Safety; Social distancing; Technology adoption; Trends; User behavior; Thailand; China

The purpose of this study was to investigate the factors determining the behavioral intention of using food delivery apps (FDAs) during COVID-19 pandemics, under a case study of Bangkok, Thailand. The study was necessitated by the increased use of FDAs during the lockdown; online transactions were c...