An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry

• Published in: Journal of hospitality marketing & management Vol. 25; no. 4; pp. 449 - 475
• Main Authors: Ali, Faizan, Amin, Muslim, Cobanoglu, Cihan
• Format: Journal Article
• Language: English
• Published: Philadelphia Routledge 18.05.2016; Haworth Press, Inc
• Subjects: Customer satisfaction; Customer services; Emotions; Hotels & motels; Management theory; price acceptance; Prices; resort hotels; service experience; Studies; China

This study investigated the relationships between service experience, emotions, satisfaction, and price acceptance in Chinese resort hotels. A self-administered survey was used to collect the data from respondents. A total of 500 questionnaires were distributed to customers at resort hotels in three...