An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry - Ali, Faizan; Amin, Muslim; Cobanoglu, Cihan (Journal of hospitality marketing & management, 2016)
Keywords: Customer satisfaction; Customer services; Emotions; Hotels & motels; Management theory; price acceptance; Prices; resort hotels; service experience; Studies; China