An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry

This study investigated the relationships between service experience, emotions, satisfaction, and price acceptance in Chinese resort hotels. A self-administered survey was used to collect the data from respondents. A total of 500 questionnaires were distributed to customers at resort hotels in three...

Full description

Saved in:
Bibliographic Details
Published inJournal of hospitality marketing & management Vol. 25; no. 4; pp. 449 - 475
Main Authors Ali, Faizan, Amin, Muslim, Cobanoglu, Cihan
Format Journal Article
LanguageEnglish
Published Philadelphia Routledge 18.05.2016
Haworth Press, Inc
Subjects
Customer satisfaction
Customer services
Emotions
Hotels & motels
Management theory
price acceptance
Prices
resort hotels
service experience
Studies
China
Online AccessGet full text

Cover

Abstract This study investigated the relationships between service experience, emotions, satisfaction, and price acceptance in Chinese resort hotels. A self-administered survey was used to collect the data from respondents. A total of 500 questionnaires were distributed to customers at resort hotels in three cities of China; 170 were returned representing a response rate of 34%. The results of this study show a significant relationship between service experience and emotions, jointly influencing customer satisfaction, which influences price acceptance of customers. These results indicate that management of resort hotels need to consider how the physical environment, interaction with employees, and other customers within resort hotels can be managed in order to satisfy the customers emotionally, which will lead them to accept premium prices charged by resort hotels. This study would enable resort hotels to have a better understanding of how a great experience and positive emotions influences customer satisfaction and price acceptance.
AbstractList This study investigated the relationships between service experience, emotions, satisfaction, and price acceptance in Chinese resort hotels. A self-administered survey was used to collect the data from respondents. A total of 500 questionnaires were distributed to customers at resort hotels in three cities of China; 170 were returned representing a response rate of 34%. The results of this study show a significant relationship between service experience and emotions, jointly influencing customer satisfaction, which influences price acceptance of customers. These results indicate that management of resort hotels need to consider how the physical environment, interaction with employees, and other customers within resort hotels can be managed in order to satisfy the customers emotionally, which will lead them to accept premium prices charged by resort hotels. This study would enable resort hotels to have a better understanding of how a great experience and positive emotions influences customer satisfaction and price acceptance.
Author Cobanoglu, Cihan
Ali, Faizan
Amin, Muslim
Author_xml – sequence: 1
  givenname: Faizan
  orcidid: 0000-0003-4528-3764
  surname: Ali
  fullname: Ali, Faizan
  organization: International Business School, Universiti Teknologi Malaysia, International Campus
– sequence: 2
  givenname: Muslim
  surname: Amin
  fullname: Amin, Muslim
  organization: College of Business Administration, King Saud University
– sequence: 3
  givenname: Cihan
  surname: Cobanoglu
  fullname: Cobanoglu, Cihan
  email: cihan@cihan.org
  organization: College of Hospitality & Technology Leadership, University of South Florida
BookMark eNqFkF9PIyEUxYlxE-ufj2BC4mvrwtCBGX2xabqriWY3cX0mlLlYzBRGoLrzNfzEMqn64IM-wT2cc3L57aNd5x0gdEzJKSUV-UlrxitesNOC0DJLtKai2EGjQZ9UnNHdj3vB9tB-jA-ElKIs-Ai9zBy-cgnug0rQ4BvfQIu9wbcQnqwGvPjfQbDgNIzxYu2T9S6O8a1KNhqlh3GMlWvw3zC4Z1pDl1R2n-FcvFh3NuuqzYNq-2gjtg6nFeD5yjqIgC997GxSrU19XqPZxBT6Q_TDqDbC0dt5gO5-Lf7NLyfXf35fzWfXEz1lZZrwqWaMUV0wYRgBMKYSDa8pEAMlaCGKOj8aw5dGCVYaIpZ6WQJVhVaGT2t2gE62vV3wjxuIST74TciLRklFJQjnlPLsKrcuHXyMAYzsgl2r0EtK5IBfvuOXA375hj_nzj_ldP7oACwFZdtv0xfbtHXGh7V69qFtZFJ964MJGbCNkn1d8Qqu9qG2
CitedBy_id crossref_primary_10_1080_15470148_2019_1658002
crossref_primary_10_1108_JABS_07_2017_0096
crossref_primary_10_1177_1356766716651305
crossref_primary_10_1080_0267257X_2021_1918749
crossref_primary_10_1016_j_tourman_2022_104675
crossref_primary_10_1080_19368623_2018_1517071
crossref_primary_10_1080_19368623_2021_1841705
crossref_primary_10_1080_02508281_2025_2450814
crossref_primary_10_1080_1528008X_2022_2106345
crossref_primary_10_1108_EJM_12_2021_0988
crossref_primary_10_1177_03611981211041595
crossref_primary_10_1051_shsconf_20185602009
crossref_primary_10_23887_ijssb_v8i1_56488
crossref_primary_10_53443_anadoluibfd_1410970
crossref_primary_10_1016_j_jhtm_2018_09_003
crossref_primary_10_1108_IHR_06_2018_0002
crossref_primary_10_1080_10548408_2018_1557097
crossref_primary_10_1108_JOSM_11_2018_0377
crossref_primary_10_1016_j_jhtm_2020_05_001
crossref_primary_10_1080_15256480_2022_2104773
crossref_primary_10_1371_journal_pone_0284574
crossref_primary_10_1080_19368623_2019_1603128
crossref_primary_10_1080_19368623_2019_1568339
crossref_primary_10_37093_ijsi_1080401
crossref_primary_10_1108_IJRDM_03_2017_0058
crossref_primary_10_3727_108354216X14653218477561
crossref_primary_10_1108_INTR_04_2020_0180
crossref_primary_10_1177_1096348020987279
crossref_primary_10_1177_18479790211058320
crossref_primary_10_17478_jegys_831070
crossref_primary_10_1080_09537287_2024_2327344
crossref_primary_10_1080_19368623_2020_1772163
crossref_primary_10_35674_kent_1491092
crossref_primary_10_3389_fpsyg_2022_964522
crossref_primary_10_1016_j_tourman_2022_104618
crossref_primary_10_1108_IJCHM_04_2018_0302
crossref_primary_10_1177_1839334921999476
crossref_primary_10_1016_j_tmp_2020_100719
crossref_primary_10_1108_TR_04_2020_0180
crossref_primary_10_1177_00139165241298063
crossref_primary_10_1002_jtr_2327
crossref_primary_10_1080_19368623_2018_1385434
crossref_primary_10_1016_j_jretconser_2020_102354
crossref_primary_10_1108_IJCHM_04_2021_0530
crossref_primary_10_1007_s10479_024_06434_2
crossref_primary_10_1108_IJCHM_08_2016_0420
crossref_primary_10_1080_24721735_2023_2176410
crossref_primary_10_24988_ije_1074343
crossref_primary_10_1080_19368623_2018_1482251
crossref_primary_10_1080_19388160_2022_2164820
crossref_primary_10_31467_uluaricilik_1431615
crossref_primary_10_1108_IJCHM_03_2017_0136
crossref_primary_10_21511_im_19_2__2023_05
crossref_primary_10_1108_JHTI_06_2023_0440
crossref_primary_10_1108_IJCHM_11_2016_0610
crossref_primary_10_1108_IJCTHR_11_2019_0194
crossref_primary_10_30625_ijctr_1382067
crossref_primary_10_1080_19368623_2018_1396275
crossref_primary_10_1080_19388160_2025_2474917
crossref_primary_10_1016_j_emj_2021_02_001
crossref_primary_10_1108_JHTI_07_2019_0095
crossref_primary_10_1080_15435075_2021_1992412
crossref_primary_10_1177_14673584211039867
crossref_primary_10_1177_00472875231223133
crossref_primary_10_3390_admsci8030048
crossref_primary_10_1080_10548408_2018_1494083
crossref_primary_10_1080_19368623_2021_1941475
crossref_primary_10_1108_JCM_06_2017_2242
crossref_primary_10_1177_14673584221133668
crossref_primary_10_1080_13683500_2020_1863924
crossref_primary_10_3390_rel9010006
crossref_primary_10_4102_koedoe_v65i1_1769
crossref_primary_10_1016_j_tmp_2019_100559
crossref_primary_10_18070_erciyesiibd_990855
crossref_primary_10_1080_19368623_2018_1445055
crossref_primary_10_1080_19368623_2023_2184439
crossref_primary_10_3727_152599518X15299559637608
crossref_primary_10_1016_j_jhtm_2023_06_016
crossref_primary_10_3389_feduc_2022_1057651
crossref_primary_10_1080_13032917_2020_1830136
crossref_primary_10_1108_JHTT_07_2018_0054
crossref_primary_10_1108_JHTI_06_2022_0246
crossref_primary_10_3846_16111699_2017_1292311
crossref_primary_10_1108_IJCHM_06_2019_0591
crossref_primary_10_1108_IJQSS_02_2019_0013
crossref_primary_10_1177_13567667231181466
crossref_primary_10_1080_19368623_2020_1768195
crossref_primary_10_1108_JHTT_07_2020_0179
crossref_primary_10_1080_19368623_2020_1715317
crossref_primary_10_1108_IJBM_05_2019_0167
crossref_primary_10_1016_j_tmp_2021_100900
crossref_primary_10_1080_1528008X_2021_1884930
crossref_primary_10_1108_JHTT_05_2021_0146
crossref_primary_10_35234_fumbd_1385541
crossref_primary_10_35516_jjps_v17i2_1819
crossref_primary_10_5585_podium_v10i3_18686
crossref_primary_10_1007_s12144_023_05129_4
crossref_primary_10_1111_ijcs_12937
crossref_primary_10_1016_j_annals_2024_103846
crossref_primary_10_1108_IJCHM_09_2018_0712
crossref_primary_10_1108_IJOEM_06_2019_0417
crossref_primary_10_1080_19368623_2018_1493711
crossref_primary_10_1016_j_tourman_2018_06_025
crossref_primary_10_1016_j_jbusres_2022_04_052
crossref_primary_10_1111_joid_12177
crossref_primary_10_1080_13032917_2020_1808431
crossref_primary_10_1080_02642069_2023_2176485
crossref_primary_10_17657_jcr_2021_07_31_4
crossref_primary_10_30519_ahtr_695159
crossref_primary_10_1007_s13437_022_00297_9
crossref_primary_10_1108_JHTT_09_2015_0035
crossref_primary_10_47542_sauied_1315533
crossref_primary_10_1080_13032917_2017_1319868
crossref_primary_10_1108_JHTT_01_2020_0005
crossref_primary_10_1080_02642069_2019_1569633
crossref_primary_10_1080_19368623_2018_1504367
crossref_primary_10_1108_IJBM_08_2021_0377
crossref_primary_10_1177_0047287520972804
crossref_primary_10_1177_14673584221085704
crossref_primary_10_1080_1528008X_2022_2146620
crossref_primary_10_1108_IJCHM_02_2022_0214
crossref_primary_10_18825_iremjournal_1178180
crossref_primary_10_1108_JHTT_02_2017_0011
crossref_primary_10_24988_ije_1113291
crossref_primary_10_1108_JHTT_02_2017_0010
crossref_primary_10_1111_ijcs_12436
crossref_primary_10_1080_19368623_2019_1611516
crossref_primary_10_1080_02642069_2019_1600672
crossref_primary_10_1177_21582440241264015
Cites_doi 10.1016/j.jbusres.2004.01.005
10.1108/08876040810881704
10.1177/109467050133004
10.1037/h0048784
10.1108/08876040810871183
10.1108/09604520410557976
10.1080/00913367.1997.10673535
10.1080/02642060802629919
10.1007/s00180-012-0317-1
10.1007/BF00435742
10.1108/14601060010305210
10.2307/1252074
10.1177/004728759503300406
10.1177/1356766710392480
10.1016/S0261-5177(99)00055-2
10.1504/JGBA.2014.064109
10.1177/1356766707084218
10.2307/1252042
10.1086/209361
10.1016/j.jretconser.2012.04.002
10.1177/1094670503005004006
10.1080/02642069800000035
10.1108/09596111111167579
10.1108/09564231211208952
10.1016/j.ijhm.2009.03.008
10.2307/3152091
10.1108/10610420610712801
10.1086/209243
10.20867/thm.18.1.3
10.1287/msom.1060.0147
10.1108/09596111211206141
10.1177/0047287509346859
10.5539/ibr.v6n3p6
10.1108/09596111111143395
10.1007/BF02723327
10.1108/08876049610148594
10.2307/3151722
10.1016/S0022-4359(00)00028-2
10.1177/1938965511433599
10.1080/15332969.2013.770665
10.1086/209358
10.1080/19368623.2011.536074
10.1177/1938965512466587
10.1362/026725799784870496
10.1007/s11747-007-0069-6
10.1016/j.tourman.2014.02.007
10.1016/j.jbusres.2008.01.038
10.1080/1528008X.2011.541842
10.1108/10610420710834913
10.1080/19368620802590134
10.1108/09596111211258883
10.1108/09590550610642819
10.1108/09564230110405271
10.1016/S0148-2963(97)00178-1
10.1080/15022250701231915
10.1108/09604521111146243
10.1037/0033-2909.103.3.411
10.1086/209131
10.2307/3151636
10.1108/08876040410557230
10.1037/0021-9010.88.5.879
10.1016/j.ijhm.2012.04.007
10.1016/j.ijhm.2011.07.006
10.1080/19368623.2010.514547
10.1108/09604520910955320
10.1016/j.jbusres.2006.10.014
10.1108/MRR-06-2013-0152
10.1108/03090560510572061
10.1108/08876041111129155
10.1177/0092070399272005
10.1108/09596110610702968
10.2307/3150499
10.1108/17566691111115117
10.1177/109467050032003
10.1108/CGIJ-05-2012-0016
10.1108/08876041011040604
10.1108/10610420110395403
10.1108/17579881211248790
10.2307/1251929
10.1300/J150v15n03_04
10.1108/09564231211248453
10.1177/0047287509349267
10.1177/001088049203300524
10.1016/j.csda.2004.03.005
10.1108/17506181111111780
10.1016/j.annals.2013.02.018
10.1086/380293
10.1080/10548408.2012.701552
10.1080/19368620802594151
10.1016/j.dss.2009.02.005
10.1007/s10551-009-0275-x
10.1108/09564230010340788
10.1108/02652321211247435
10.1080/19368623.2013.787919
10.1016/j.sbspro.2014.07.296
10.1086/208906
10.1108/09596111011018197
10.2753/MTP1069-6679160402
10.1016/j.indmarman.2007.06.008
10.1177/0047287507304039
10.1016/j.jretai.2012.03.001
10.1016/S0148-2963(99)00010-7
10.1108/02634509510083491
ContentType Journal Article
Copyright Copyright © Taylor & Francis
Copyright Haworth Press, Inc. 2016
Copyright_xml – notice: Copyright © Taylor & Francis
– notice: Copyright Haworth Press, Inc. 2016
DBID AAYXX
CITATION
DOI 10.1080/19368623.2015.1019172
DatabaseName CrossRef
DatabaseTitle CrossRef
DatabaseTitleList

DeliveryMethod fulltext_linktorsrc
Discipline Economics
EISSN 1936-8631
EndPage 475
ExternalDocumentID 4046498891
10_1080_19368623_2015_1019172
1019172
Genre Article
Feature
GeographicLocations China
GeographicLocations_xml – name: China
GroupedDBID .7I
.QK
0BK
4.4
5VS
AAGZJ
AAMFJ
AAMIU
AAPUL
AATTQ
AAZMC
ABCCY
ABFIM
ABJNI
ABLIJ
ABPEM
ABTAI
ABXUL
ABXYU
ACGFS
ACTIO
ACTOA
ADAHI
ADCVX
ADKVQ
AECIN
AEISY
AEKEX
AEMXT
AEOZL
AEPSL
AEYOC
AEZRU
AGDLA
AGMYJ
AGRBW
AHDZW
AIJEM
AKBVH
ALMA_UNASSIGNED_HOLDINGS
ALQZU
AVBZW
AWYRJ
BEJHT
BLEHA
BMOTO
BOHLJ
CCCUG
CQ1
DGFLZ
DKSSO
EBS
EHX
EJD
E~B
E~C
G-F
GTTXZ
H13
HF~
HQQEW
IPNFZ
ITG
ITH
J.O
KSZGM
KYCEM
M4Z
MS~
NA5
O--
PQQKQ
RIG
RNANH
ROSJB
RSYQP
S-F
STATR
TBQAZ
TDBHL
TFH
TFL
TFW
TNM
TNTFI
TRJHH
TUROJ
UCJ
UCV
UT5
UT9
VAE
YK4
~01
~S~
AAGDL
AAHIA
AAYXX
ADYSH
AEFOU
AFRVT
AIYEW
AMPGV
CITATION
TASJS
ID FETCH-LOGICAL-c435t-64c3331c237f30eeff87d691e0fe5ec77291c2ff6bfa735f07bcb5e1a2caf6493
ISSN 1936-8623
IngestDate Fri Jul 25 05:03:35 EDT 2025
Tue Jul 01 04:10:11 EDT 2025
Thu Apr 24 22:58:07 EDT 2025
Wed Dec 25 09:04:05 EST 2024
IsPeerReviewed true
IsScholarly true
Issue 4
Language English
LinkModel OpenURL
MergedId FETCHMERGED-LOGICAL-c435t-64c3331c237f30eeff87d691e0fe5ec77291c2ff6bfa735f07bcb5e1a2caf6493
Notes SourceType-Scholarly Journals-1
ObjectType-Feature-1
content type line 14
ORCID 0000-0003-4528-3764
PQID 1787066116
PQPubID 836338
PageCount 27
ParticipantIDs proquest_journals_1787066116
informaworld_taylorfrancis_310_1080_19368623_2015_1019172
crossref_citationtrail_10_1080_19368623_2015_1019172
crossref_primary_10_1080_19368623_2015_1019172
ProviderPackageCode CITATION
AAYXX
PublicationCentury 2000
PublicationDate 2016-05-18
PublicationDateYYYYMMDD 2016-05-18
PublicationDate_xml – month: 05
  year: 2016
  text: 2016-05-18
  day: 18
PublicationDecade 2010
PublicationPlace Philadelphia
PublicationPlace_xml – name: Philadelphia
PublicationTitle Journal of hospitality marketing & management
PublicationYear 2016
Publisher Routledge
Haworth Press, Inc
Publisher_xml – name: Routledge
– name: Haworth Press, Inc
References CIT0072
Grove S. (CIT0043) 1992; 1
CIT0071
CIT0074
CIT0073
CIT0076
CIT0075
CIT0078
Berry L. (CIT0015) 2002; 43
CIT0077
CIT0110
Day R. (CIT0030) 1984; 11
CIT0070
Peng D. X. (CIT0095) 2012; 25
CIT0113
Goi C. L. (CIT0040) 2011
CIT0079
CIT0112
CIT0115
CIT0114
CIT0117
CIT0116
CIT0119
Ali F. (CIT0004) 2012; 4
CIT0118
CIT0082
CIT0085
Ruiz D. (CIT0101) 2012; 18
CIT0084
CIT0087
CIT0120
Harman H. (CIT0048) 1967
CIT0086
CIT0089
CIT0122
CIT0121
Pine J. (CIT0096) 1999
Akter S. (CIT0001) 2011
Nunnally J. (CIT0083) 1978
Oliver R. L. (CIT0088) 1997
CIT0080
CIT0003
CIT0002
Monroe K. (CIT0081) 1990
CIT0123
CIT0125
CIT0007
CIT0127
CIT0009
CIT0008
CIT0094
CIT0093
CIT0010
CIT0098
CIT0097
CIT0012
CIT0011
CIT0090
CIT0092
CIT0091
Han H. (CIT0046) 2009; 33
CIT0014
CIT0013
CIT0016
CIT0018
Gefen D. (CIT0037) 2005; 16
CIT0017
CIT0019
CIT0021
CIT0020
CIT0023
CIT0022
Lee Y. (CIT0069) 2009; 33
CIT0025
CIT0024
CIT0027
CIT0026
CIT0029
CIT0028
CIT0032
CIT0031
CIT0034
CIT0033
Gee C. Y. (CIT0036) 2000
CIT0035
CIT0038
CIT0039
CIT0041
Hair J. F. (CIT0045) 2006
CIT0042
CIT0044
Ali F. (CIT0005) 2013; 27
CIT0047
CIT0049
CIT0050
CIT0052
CIT0051
CIT0054
CIT0053
CIT0056
CIT0055
CIT0058
CIT0057
CIT0059
United World Tourism Organization (CIT0111) 2013
CIT0061
CIT0060
CIT0063
CIT0062
CIT0065
CIT0064
CIT0067
CIT0100
CIT0066
CIT0109
Wong K. K. (CIT0124) 2013; 24
CIT0102
CIT0068
CIT0104
CIT0103
CIT0106
CIT0105
CIT0108
CIT0107
References_xml – ident: CIT0033
  doi: 10.1016/j.jbusres.2004.01.005
– ident: CIT0016
  doi: 10.1108/08876040810881704
– ident: CIT0113
  doi: 10.1177/109467050133004
– ident: CIT0105
  doi: 10.1037/h0048784
– ident: CIT0077
  doi: 10.1108/08876040810871183
– ident: CIT0122
  doi: 10.1108/09604520410557976
– volume: 33
  start-page: 487
  issue: 4
  year: 2009
  ident: CIT0046
  publication-title: Tourism Research
– ident: CIT0091
  doi: 10.1080/00913367.1997.10673535
– ident: CIT0021
  doi: 10.1080/02642060802629919
– ident: CIT0049
  doi: 10.1007/s00180-012-0317-1
– ident: CIT0009
  doi: 10.1007/BF00435742
– ident: CIT0067
  doi: 10.1108/14601060010305210
– ident: CIT0063
  doi: 10.2307/1252074
– volume-title: An evaluation of PLS based complex models: The roles of power analysis, predictive relevance and GoF index
  year: 2011
  ident: CIT0001
– volume: 11
  start-page: 496
  year: 1984
  ident: CIT0030
  publication-title: Advances in Consumer Research
– ident: CIT0102
  doi: 10.1177/004728759503300406
– ident: CIT0038
  doi: 10.1177/1356766710392480
– ident: CIT0098
  doi: 10.1016/S0261-5177(99)00055-2
– ident: CIT0002
  doi: 10.1504/JGBA.2014.064109
– volume: 24
  start-page: 1
  year: 2013
  ident: CIT0124
  publication-title: Marketing Bulletin
– ident: CIT0080
  doi: 10.1177/1356766707084218
– ident: CIT0017
  doi: 10.2307/1252042
– ident: CIT0076
  doi: 10.1086/209361
– volume-title: Perception of consumer on marketing mix: Male vs. female
  year: 2011
  ident: CIT0040
– ident: CIT0090
  doi: 10.1016/j.jretconser.2012.04.002
– ident: CIT0120
  doi: 10.1177/1094670503005004006
– volume: 1
  start-page: 1
  year: 1992
  ident: CIT0043
  publication-title: Advances in Services Marketing and Management
– ident: CIT0044
  doi: 10.1080/02642069800000035
– ident: CIT0060
  doi: 10.1108/09596111111167579
– ident: CIT0066
  doi: 10.1108/09564231211208952
– ident: CIT0125
  doi: 10.1016/j.ijhm.2009.03.008
– ident: CIT0019
  doi: 10.2307/3152091
– ident: CIT0079
  doi: 10.1108/10610420610712801
– ident: CIT0118
  doi: 10.1086/209243
– volume: 18
  start-page: 37
  issue: 1
  year: 2012
  ident: CIT0101
  publication-title: Tourism and Hospitality Management
  doi: 10.20867/thm.18.1.3
– ident: CIT0018
  doi: 10.1287/msom.1060.0147
– volume: 4
  start-page: 259
  issue: 3
  year: 2012
  ident: CIT0004
  publication-title: Interdisciplinary Journal of Contemporary Research in Business
– ident: CIT0103
  doi: 10.1108/09596111211206141
– ident: CIT0054
  doi: 10.1177/0047287509346859
– ident: CIT0055
  doi: 10.5539/ibr.v6n3p6
– ident: CIT0058
  doi: 10.1108/09596111111143395
– ident: CIT0011
  doi: 10.1007/BF02723327
– volume-title: Pricing: Making profitable decisions
  year: 1990
  ident: CIT0081
– ident: CIT0115
  doi: 10.1108/08876049610148594
– ident: CIT0026
  doi: 10.2307/3151722
– ident: CIT0029
  doi: 10.1016/S0022-4359(00)00028-2
– ident: CIT0047
  doi: 10.1177/1938965511433599
– ident: CIT0008
  doi: 10.1080/15332969.2013.770665
– ident: CIT0087
  doi: 10.1086/209358
– ident: CIT0116
  doi: 10.1080/19368623.2011.536074
– ident: CIT0035
  doi: 10.1177/1938965512466587
– ident: CIT0104
  doi: 10.1362/026725799784870496
– volume: 16
  start-page: 91
  issue: 1
  year: 2005
  ident: CIT0037
  publication-title: Communications of AIS
– ident: CIT0112
  doi: 10.1007/s11747-007-0069-6
– ident: CIT0064
  doi: 10.1016/j.tourman.2014.02.007
– ident: CIT0059
  doi: 10.1016/j.jbusres.2008.01.038
– ident: CIT0027
  doi: 10.1080/1528008X.2011.541842
– ident: CIT0078
  doi: 10.1108/10610420710834913
– volume-title: Multivariate data analysis
  year: 2006
  ident: CIT0045
– ident: CIT0114
  doi: 10.1080/19368620802590134
– ident: CIT0014
  doi: 10.1108/09596111211258883
– ident: CIT0020
  doi: 10.1108/09590550610642819
– ident: CIT0121
  doi: 10.1108/09564230110405271
– ident: CIT0119
  doi: 10.1016/S0148-2963(97)00178-1
– ident: CIT0082
  doi: 10.1080/15022250701231915
– ident: CIT0071
  doi: 10.1108/09604521111146243
– ident: CIT0010
  doi: 10.1037/0033-2909.103.3.411
– ident: CIT0089
  doi: 10.1086/209131
– ident: CIT0117
  doi: 10.2307/3151636
– ident: CIT0042
  doi: 10.1108/08876040410557230
– ident: CIT0097
  doi: 10.1037/0021-9010.88.5.879
– ident: CIT0123
  doi: 10.1016/j.ijhm.2012.04.007
– ident: CIT0072
  doi: 10.1016/j.ijhm.2011.07.006
– ident: CIT0070
  doi: 10.1080/19368623.2010.514547
– ident: CIT0068
  doi: 10.1108/09604520910955320
– ident: CIT0041
  doi: 10.1016/j.jbusres.2006.10.014
– ident: CIT0031
  doi: 10.1108/MRR-06-2013-0152
– ident: CIT0061
  doi: 10.1108/03090560510572061
– ident: CIT0034
  doi: 10.1108/08876041111129155
– ident: CIT0012
  doi: 10.1177/0092070399272005
– ident: CIT0028
  doi: 10.1108/09596110610702968
– ident: CIT0086
  doi: 10.2307/3150499
– ident: CIT0093
  doi: 10.1108/17566691111115117
– volume-title: Satisfaction: A behavioral perspective on the consumer
  year: 1997
  ident: CIT0088
– ident: CIT0094
  doi: 10.1177/109467050032003
– volume: 27
  start-page: 9
  issue: 2
  year: 2013
  ident: CIT0005
  publication-title: Journal of Hotel and Tourism Management
– ident: CIT0007
  doi: 10.1108/CGIJ-05-2012-0016
– ident: CIT0092
  doi: 10.1108/08876041011040604
– volume-title: Resort development and management
  year: 2000
  ident: CIT0036
– ident: CIT0057
  doi: 10.1108/10610420110395403
– ident: CIT0075
  doi: 10.1108/17579881211248790
– ident: CIT0127
  doi: 10.2307/1251929
– ident: CIT0023
  doi: 10.1300/J150v15n03_04
– ident: CIT0108
  doi: 10.1108/09564231211248453
– volume-title: The experience economy
  year: 1999
  ident: CIT0096
– ident: CIT0053
  doi: 10.1177/0047287509349267
– ident: CIT0013
  doi: 10.1177/001088049203300524
– ident: CIT0109
  doi: 10.1016/j.csda.2004.03.005
– ident: CIT0107
  doi: 10.1108/17506181111111780
– ident: CIT0074
  doi: 10.1016/j.annals.2013.02.018
– ident: CIT0084
  doi: 10.1086/380293
– volume: 25
  start-page: 512
  issue: 1
  year: 2012
  ident: CIT0095
  publication-title: Journal of Operations Management
– ident: CIT0062
  doi: 10.1080/10548408.2012.701552
– ident: CIT0022
  doi: 10.1080/19368620802594151
– ident: CIT0050
  doi: 10.1016/j.dss.2009.02.005
– ident: CIT0106
  doi: 10.1007/s10551-009-0275-x
– ident: CIT0032
  doi: 10.1108/09564230010340788
– volume: 33
  start-page: 305
  issue: 3
  year: 2009
  ident: CIT0069
  publication-title: Tourism
– volume: 43
  start-page: 85
  issue: 3
  year: 2002
  ident: CIT0015
  publication-title: MIT Sloan Management Review
– ident: CIT0051
  doi: 10.1108/02652321211247435
– ident: CIT0056
  doi: 10.1080/19368623.2013.787919
– ident: CIT0003
  doi: 10.1016/j.sbspro.2014.07.296
– ident: CIT0052
  doi: 10.1086/208906
– volume-title: Psychometric theory
  year: 1978
  ident: CIT0083
– ident: CIT0065
  doi: 10.1108/09596111011018197
– volume-title: UNWTO tourism highlights
  year: 2013
  ident: CIT0111
– ident: CIT0024
– ident: CIT0025
  doi: 10.2753/MTP1069-6679160402
– ident: CIT0039
  doi: 10.1016/j.indmarman.2007.06.008
– ident: CIT0085
  doi: 10.1177/0047287507304039
– ident: CIT0100
  doi: 10.1016/j.jretai.2012.03.001
– ident: CIT0110
  doi: 10.1016/S0148-2963(99)00010-7
– volume-title: Modern factor analysis
  year: 1967
  ident: CIT0048
– ident: CIT0073
  doi: 10.1108/02634509510083491
SSID ssj0057526
Score 2.4458282
Snippet This study investigated the relationships between service experience, emotions, satisfaction, and price acceptance in Chinese resort hotels. A...
SourceID proquest
crossref
informaworld
SourceType Aggregation Database
Enrichment Source
Index Database
Publisher
StartPage 449
SubjectTerms Customer satisfaction
Customer services
Emotions
Hotels & motels
Management theory
price acceptance
Prices
resort hotels
service experience
Studies
Title An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry
URI https://www.tandfonline.com/doi/abs/10.1080/19368623.2015.1019172
https://www.proquest.com/docview/1787066116
Volume 25
hasFullText 1
inHoldings 1
isFullTextHit
isPrint
link http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV3JbtswECVc59Beiq5o2rTgoUfLlURKsnozigRGgPRQOEBuAkWRjYFINmr5ks_ox-T7MiSHkgwHSJeLYGihBL-n4eNoFkI-h0zAuoKFxnOfBabGVJArs1hJhSp5WVWJMMnJF9_TxSU_v0quRqO7QdTSri2n8vbBvJJ_QRX2Aa4mS_YvkO0GhR3wG_CFLSAM2z_CGD16ttxDZduaWWWJ7_-gjLG1eK5hz9b5gfucBh-_aRvAm-4RatMaKqDL8LTerFwZka5-CYZGmtbbaqu61iNGz2MnkL1vxQPNez04tfb51pZ99UEYztwlbp-J1W3P4Hntah5c7EAf190HFDBKzfrnzc66fVfXeD46M6LUfIdH-3sYBeUscm4qJqcuKXmqhvtw-kAz7vKnka58YJO5q4mK0zt3jVoOZg4XamlGNjczMX-J8WzAajbup8ougBGPPCFHMSxP4jE5Wv44Xyy8BgANbBv9dQ_vc8dm4ZcHb7GnivZq5h5oBCt8li_Ic0SPzh39XpKRal6Rpz6hffua_J43tKchtTSka02RhrSn4YR6Ek7okIITCgSkloC0J-BXCgN39KOefnTVUKAfRfrRAf2op98bcnl2uvy2CLDVRyBBr7dByiVjLJIxyzQLldJ6llVpHqlQq0RJswSEg1qnpRYZS3SYlbJMVCRiKXTKc_aWjJt1o94RKsUsD4UxTVxwrSToYZlVoswVr3LJkmPC_V9dSKyDb9qx3BQRlsv1CBUGoQIROibT7rKNKwTz2AX5EMeitR447drlFOyRa0886AXam20RmbkV5HSUvv-PoT-QZ_2Ld0LG7a-d-gi6ui0_IYnvAS5hyqU
linkProvider Taylor & Francis
linkToHtml http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV07T8MwELYQHWDhjXgUuIGxKQl2koatQkUpjw5QJDbLcWwJUQIiYYCfwS_Gl9hQQIiB2TrLcc7n76y77yNk36fC5BXUx5f72EOOKS9RmKxEQmUsy_NQYHPyxShKr9npTXgz1QuDZZWYQ-uGKKKO1Xi48THalcQdGNCBjQ0UK7NCzD9NzmHCcCtMGDUJWGt8eZqmLh4bPFKLrqGRh1auj-e3ib7cUF_4S3_E6_oSOlkk0i2_qT256z5XWVe-fmN2_N_3LZEFi1Gh3zjVMplRxQqZcy3M5Sp56xcwdDwTOaCe2gQeNNjAA5_8yR0YNDpBZQeuphopOmBWB7XmPPQlltag9x2BmXhw_3hb85aAI0yB2wIMTgXU-lalAqd1YhIIsNIjL2vk-mQwPk49K-7gSYPQKi9iklIayEMaa-orpXUvzqMkUL5WoZII-s2g1lGmRUxD7ceZzEIViEMpdMQSuk5mi4dCbRCQopf4Ap2RCaaVNAhIxrnIEsXyRNJwkzD3Q7m0zOcowDHhgSVIdRvOccO53fBN0v0we2yoP_4ySKa9hVf1m4tuBFI4_cO27VyL2yhS8gCjqQFQQbT1j6n3yFw6vjjn58PR2TaZN0MRlj8EvTaZrZ6e1Y5BVVW2a4_NO7wVFWo
linkToPdf http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1LT9wwELYQSIVLX4B4MweOmyXBibPpbVV2tdCCqhYkbpbt2BKChhUJB_gZ_OLOJDblIcSBszWW44zH31gz38fYTswV5hU8ppf7PCKOqaiwlKwIZXWqyzJT1Jx8dCwmp-nhWRaqCWtfVkk5tOuIItpYTYd7WrpQEbeLmIP6GjgVZmWUfmLKgVF4TuB9hE4-d_L7cDIJ4RjhSKu5RkYRWYU2ntcmenJBPaEvfRGu2zto_InpsPqu9OSif9Povrl7Ruz4rs_7zD56hArDzqW-sBlbfWXzoYG5XmT3wwoOAstECaSmdglXDnzYgf_syT0YdSpBdQ_-PGqj6AEuDlrFeRgaKqwh3_sGOPHo7_S8ZS2BQJcC5xUgSgVS-ra1haB0gukDeOGR2yV2Oh6dfJ9EXtohMojPmkikhnOemD2eOx5b69wgL0WR2NjZzBqC_DjonNBO5Txzca6Nzmyi9oxyIi34Mputriq7wsCoQRErcsVUpc4axD8mL5UubFoWhmerLA3_UxrPe07yG5cy8fSoYcMlbbj0G77K-g9m04744y2D4rGzyKZ9cXGdPIrkb9huBM-SPobUMqFYivApEWvvmHqbffi1P5Y_D45_rLMFHBFU-5AMNthsc31jNxFSNXrLH5p_OwYUDg
openUrl ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=An+Integrated+Model+of+Service+Experience%2C+Emotions%2C+Satisfaction%2C+and+Price+Acceptance%3A+An+Empirical+Analysis+in+the+Chinese+Hospitality+Industry&rft.jtitle=Journal+of+hospitality+marketing+%26+management&rft.au=Ali%2C+Faizan&rft.au=Amin%2C+Muslim&rft.au=Cobanoglu%2C+Cihan&rft.date=2016-05-18&rft.pub=Routledge&rft.issn=1936-8623&rft.eissn=1936-8631&rft.volume=25&rft.issue=4&rft.spage=449&rft.epage=475&rft_id=info:doi/10.1080%2F19368623.2015.1019172&rft.externalDocID=1019172
thumbnail_l http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=1936-8623&client=summon
thumbnail_m http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=1936-8623&client=summon
thumbnail_s http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=1936-8623&client=summon