The tension between business process modelling and flexibility: Revealing multiple dimensions with a sociomaterial approach

• Published in: The journal of strategic information systems Vol. 24; no. 3; pp. 189 - 202
• Main Authors: de Albuquerque, João Porto, Christ, Marcel
• Format: Journal Article
• Language: English
• Published: Elsevier B.V 01.09.2015
• Subjects: Actor-network theory; Adhesion; Aircraft maintenance; Business; Business process management; Business process modelling; Flexibility; Mathematical analysis; Modelling; Networks; Organisational change; Sociomateriality; Sociomateriality; Business process management; Flexibility; Business process modelling; Actor-network theory; Organisational change

[Display omitted] •Adopt a sociomaterial perspective based on the actor-network theory.•Present a case study of process modelling in an aircraft-maintenance company.•Multidimensional flexibility explains contradictory effects verified in practice.•Propose dimensions ‘what’, ‘how’ and ‘who’ for the a...