Workers, Managers, and Customers Triangles of Power in Work Communities

• Published in: Work and occupations Vol. 37; no. 3; pp. 251 - 271
• Main Author: Lopez, Steven Henry
• Format: Journal Article
• Language: English
• Published: Los Angeles, CA SAGE Publications 01.08.2010; Sage Publications; SAGE PUBLICATIONS, INC
• Subjects: Communities; Consumers; Control; Customer relations; Customer service; Customers; Emotions; Gender; Industrial Sociology; Labor; Occupation; Organizations; Power relations; Race; Service industry; Sex; Sociology; Sociology of Work; Sociology of work and sociology of organizations; Triangles; Work organization; Work organization. Working relations; Work place; Workers; service work; care work; power; gender; aesthetic labor; emotional labor; Service Industry; Services; Professional Relation; Bourdieu (P.); Customer; Segregation; Gender; Power; Habitus

The sociology of service work has blossomed in the 10 years since Work and Occupations first published a special issue on this subject. This introductory essay chronicles developments and new debates around emotional labor, worker–customer relationships in the service triangle, and the nexus of gend...