Workers, Managers, and Customers: Triangles of Power in Work Communities - Lopez, Steven Henry (Work and occupations, 2010)
Keywords: Communities; Consumers; Control; Customer relations; Customer service; Customers; Emotions; Gender; Industrial Sociology; Labor; Occupation; Organizations; Power relations; Race; Service industry; Sex; Sociology; Sociology of Work; Sociology of work and sociology of organizations; Triangles; Work organization; Work organization. Working relations; Work place; Workers; service work; care work; power; gender; aesthetic labor; emotional labor; Service Industry; Services; Professional Relation; Bourdieu (P.); Customer; Segregation; Gender; Power; Habitus