What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective - Jan, Ihsan Ullah; Ji, Seonggoo; Kim, Changju (Journal of retailing and consumer services, 2023)
Keywords: AI-Powered conversational agents; Behavioral reasoning theory; Technology readiness; Text-based chatbots; Voice-based chatbots; AI-Powered conversational agents; Technology readiness; Voice-based chatbots; Behavioral reasoning theory; Text-based chatbots