Determining student satisfaction: An economic analysis of the National Student Survey

• Published in: Economics of education review Vol. 47; pp. 118 - 127
• Main Author: Lenton, Pamela
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.08.2015
• Subjects: Educational economics; Fixed effects; Higher education; Random effects; Student satisfaction; Higher education; I20; Fixed effects; Random effects; Student satisfaction; Educational economics; I23; J24
• DOI: 10.1016/j.econedurev.2015.05.001
• ISSN: 0272-7757

The UK National Student Survey (NSS) represents a major resource, never previously used in the economics literature, for understanding how the market signal of quality in higher education works. In this study, we examine the determinants of the NSS overall student satisfaction score across eleven subject areas for 121 UK universities between 2007 and 2010. Using a unique panel data set and estimating random effects and fixed effects models, we find large differences in NSS scores across subjects and across different groups of universities, which implies that the raw scores should not be used as a method of ranking. Additionally, the student–staff ratio and student employability are strong influencers of student satisfaction; both of which suggest that a policy which places emphasis on student support, personal development and employability skills will yield an advantage in the higher education marketplace. •Economic analysis of the UK National Student Survey, used in UK university rankings.•Significant differences in scores across groups of universities.•Employability is a key determinant of NSS scores for all subject departments.•Satisfaction is influenced by student–staff ratio, degree class and employability.•University policies need to focus on personal development and employability skills.