The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach - McKinney, Vicki; Yoon, Kanghyun; "Mariam"Zahedi, Fatemeh (Information systems research, 2002)
Keywords: Construct Validity; Customer satisfaction; Customers; Data quality; Electronic commerce; Information Quality; Information storage and retrieval systems; Intelligence quotient; Marketing; Mathematical models; Measurement; Modeling; MTMM Analysis; Navigation; Perceptions; Quality; Saliency; Satisfaction; Shopping; Studies; System Quality; Usability; User satisfaction; Web Customer; Web site design; Web-Information Satisfaction; Web-System Satisfaction