APA (7th ed.) Citation

McKinney, V., Yoon, K., & "Mariam"Zahedi, F. (2002). The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach. Information systems research, 13(3), 296-315. https://doi.org/10.1287/isre.13.3.296.76

Chicago Style (17th ed.) Citation

McKinney, Vicki, Kanghyun Yoon, and Fatemeh "Mariam"Zahedi. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach." Information Systems Research 13, no. 3 (2002): 296-315. https://doi.org/10.1287/isre.13.3.296.76.

MLA (9th ed.) Citation

McKinney, Vicki, et al. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach." Information Systems Research, vol. 13, no. 3, 2002, pp. 296-315, https://doi.org/10.1287/isre.13.3.296.76.