Changes in Office Visit Use Associated With Electronic Messaging and Telephone Encounters Among Patients With Diabetes in the PCMH

• Published in: Annals of family medicine Vol. 12; no. 4; pp. 338 - 343
• Main Authors: Liss, David T., PhD, Reid, Robert J., MD, PhD, Grembowski, David, PhD, Rutter, Carolyn M., PhD, Ross, Tyler R., MA, Fishman, Paul A., PhD
• Format: Journal Article
• Language: English
• Published: United States American Academy of Family Physicians 01.07.2014
• Series: Annals Journal Club
• Subjects: Adolescent; Adult; Aged; Communication; Diabetes Mellitus - therapy; Electronic Mail; Female; Humans; Internal Medicine; Internet; Interrupted Time Series Analysis; Linear Models; Male; Middle Aged; Office Visits - utilization; Original Research; Patient-Centered Care - statistics & numerical data; Patient-Centered Care - trends; Telemedicine - utilization; Telephone - utilization; Young Adult; practice redesign; family practice; electronic mail; practice-based research; office visits; health services needs and demand; primary care; telephone; utilization; communication

Abstract Purpose Telephone- and Internet-based communication are increasingly common in primary care, yet there is uncertainty about how these forms of communication affect demand for in-person office visits. We assessed whether use of copay-free secure messaging and telephone encounters was associa...