Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis

•We explore the role of personality, trust, and privacy in customer experience performance during voice shopping.•We present three combinations of these factors that lead to high customer experience performance.•Agreeableness positively affects trust.•Conscientiousness positively affects trust.•Emot...

Full description

Saved in:
Bibliographic Details
Published inInternational journal of information management Vol. 58; p. 102309
Main Authors Bawack, Ransome Epie, Wamba, Samuel Fosso, Carillo, Kevin Daniel André
Format Journal Article
LanguageEnglish
Published Kidlington Elsevier Ltd 01.06.2021
Elsevier Science Ltd
Elsevier
Subjects
Artificial intelligence
Comparative analysis
Customer experience
Customer satisfaction
Fuzzy sets
Humanities and Social Sciences
Mathematical models
Model testing
Multivariate statistical analysis
Personality
Personalization
Prior experience
Privacy
Qualitative analysis
Shopping
Smart speaker
Trust
Voice
Voice shopping
Privacy
Smart speaker
Personalization
Voice shopping
Personality
Prior experience
Customer experience
Trust
Artificial intelligence
Online AccessGet full text

Cover

Abstract •We explore the role of personality, trust, and privacy in customer experience performance during voice shopping.•We present three combinations of these factors that lead to high customer experience performance.•Agreeableness positively affects trust.•Conscientiousness positively affects trust.•Emotional instability negatively affects privacy concerns. Voice shopping is becoming increasingly popular among consumers due to the ubiquitous presence of artificial intelligence (AI)-based voice assistants in our daily lives. This study explores how personality, trust, privacy concerns, and prior experiences affect customer experience performance perceptions and the combinations of these factors that lead to high customer experience performance. Goldberg’s Big Five Factors of personality, a contextualized theory of reasoned action (TRA-privacy), and recent literature on customer experience are used to develop and propose a conceptual research model. The model was tested using survey data from 224 US-based voice shoppers. The data were analyzed using partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). PLS-SEM revealed that trust and privacy concerns mediate the relationship between personality (agreeableness, emotional instability, and conscientiousness) and voice shoppers’ perceptions of customer experience performance. FsQCA reveals the combinations of these factors that lead to high perceptions of customer experience performance. This study contributes to voice shopping literature, which is a relatively understudied area of e-commerce research yet an increasingly popular shopping method.
AbstractList Voice shopping is becoming increasingly popular among consumers due to the ubiquitous presence of artificial intelligence (AI)-based voice assistants in our daily lives. This study explores how personality, trust, privacy concerns, and prior experiences affect customer experience performance perceptions and the combinations of these factors that lead to high customer experience performance. Goldberg's Big Five Factors of personality, a contextualized theory of reasoned action (TRA-privacy), and recent literature on customer experience are used to develop and propose a conceptual research model. The model was tested using survey data from 224 US-based voice shoppers. The data were analyzed using partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). PLS-SEM revealed that trust and privacy concerns mediate the relationship between personality (agreeableness, emotional instability, and conscientiousness) and voice shoppers' perceptions of customer experience performance. FsQCA reveals the combinations of these factors that lead to high perceptions of customer experience performance. This study contributes to voice shopping literature, which is a relatively understudied area of e-commerce research yet an increasingly popular shopping method.
•We explore the role of personality, trust, and privacy in customer experience performance during voice shopping.•We present three combinations of these factors that lead to high customer experience performance.•Agreeableness positively affects trust.•Conscientiousness positively affects trust.•Emotional instability negatively affects privacy concerns. Voice shopping is becoming increasingly popular among consumers due to the ubiquitous presence of artificial intelligence (AI)-based voice assistants in our daily lives. This study explores how personality, trust, privacy concerns, and prior experiences affect customer experience performance perceptions and the combinations of these factors that lead to high customer experience performance. Goldberg’s Big Five Factors of personality, a contextualized theory of reasoned action (TRA-privacy), and recent literature on customer experience are used to develop and propose a conceptual research model. The model was tested using survey data from 224 US-based voice shoppers. The data were analyzed using partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). PLS-SEM revealed that trust and privacy concerns mediate the relationship between personality (agreeableness, emotional instability, and conscientiousness) and voice shoppers’ perceptions of customer experience performance. FsQCA reveals the combinations of these factors that lead to high perceptions of customer experience performance. This study contributes to voice shopping literature, which is a relatively understudied area of e-commerce research yet an increasingly popular shopping method.
ArticleNumber 102309
Author Bawack, Ransome Epie
Wamba, Samuel Fosso
Carillo, Kevin Daniel André
Author_xml – sequence: 1
  givenname: Ransome Epie
  surname: Bawack
  fullname: Bawack, Ransome Epie
  email: ransome.bawack@tsm-education.fr
  organization: TBS Business School, University of Toulouse Capitole, 2 Rue du Doyen Gabriel Marty, 31000 Toulouse, France
– sequence: 2
  givenname: Samuel Fosso
  surname: Wamba
  fullname: Wamba, Samuel Fosso
  organization: TBS Business School, 20 Boulevard Lascrosses, 31068 Toulouse, France
– sequence: 3
  givenname: Kevin Daniel André
  surname: Carillo
  fullname: Carillo, Kevin Daniel André
  organization: TBS Business School, 20 Boulevard Lascrosses, 31068 Toulouse, France
BackLink https://audencia.hal.science/hal-03950612$$DView record in HAL
BookMark eNqFUU1v1DAUtFCR2BZ-A5Y4ITWLP-Iki8RhVS0UaREH4GzZjt11lMSp7UTd_qr-RJwEOHDpye-NZua957kEF73rNQBvMdpihIsPzdY2tjeuu4tbgghOKKFo9wJscFXSLC9ReQE2iBRVliNMXoHLEBqEcIkY2YCnw8PQOm_7OxhPGnrXaugMHLQPrhetjedrGP0Y4jUUfQ0HbyehztD2UCXQddpD_ZDYVvdKzzLjfCfmuh4X18nZ1ISTG4bUfoSHydYL13jXwR-Hb4uvGR8fzzDoCO_HeaqIdtJQuW4Qfq1F2uYcbHgNXhrRBv3mz3sFfn0-_Ly5zY7fv3y92R8zlZMiZkTuJNMYqZwxmVMmJVKKFUhjmQtZoNzkNWKI7mRVm4LSIieyMERUjNZSVphegfer70m0PJ3dCX_mTlh-uz_yGUtahgpMppn7buUO3t2POkTeuNGnhQMnDNMCVZTuEuvTylLeheC14Wo51PXRC9tyjPgcKG_4v0D5HChfA0368j_937WeV-5XpU4fNlnteVBLYLX1WkVeO_usx28haMXk
CitedBy_id crossref_primary_10_1080_10447318_2023_2254638
crossref_primary_10_3390_jtaer16070179
crossref_primary_10_1038_s41598_023_42113_1
crossref_primary_10_1080_08874417_2024_2338935
crossref_primary_10_1016_j_ijinfomgt_2022_102537
crossref_primary_10_1016_j_ijinfomgt_2021_102413
crossref_primary_10_3390_jtaer18030065
crossref_primary_10_3390_su15043039
crossref_primary_10_1108_AJIM_11_2024_0895
crossref_primary_10_1016_j_techfore_2023_122972
crossref_primary_10_3390_info15040202
crossref_primary_10_1016_j_jretconser_2023_103292
crossref_primary_10_1080_15332667_2025_2471666
crossref_primary_10_1007_s12525_022_00594_4
crossref_primary_10_1108_APJML_08_2024_1048
crossref_primary_10_1016_j_chb_2023_107912
crossref_primary_10_1111_ijcs_13019
crossref_primary_10_1108_MD_09_2022_1185
crossref_primary_10_3390_bs12070218
crossref_primary_10_3390_informatics11040074
crossref_primary_10_1057_s41264_022_00150_3
crossref_primary_10_1108_MIP_04_2024_0212
crossref_primary_10_1108_FS_10_2021_0210
crossref_primary_10_3390_jtaer16060112
crossref_primary_10_1016_j_heliyon_2024_e25031
crossref_primary_10_1016_j_dss_2023_114132
crossref_primary_10_1016_j_techfore_2023_123032
crossref_primary_10_1080_0960085X_2024_2363322
crossref_primary_10_1016_j_jbusres_2024_114737
crossref_primary_10_4018_IJBIR_294568
crossref_primary_10_1108_BIJ_11_2022_0697
crossref_primary_10_1016_j_ijinfomgt_2025_102873
crossref_primary_10_1016_j_im_2024_104018
crossref_primary_10_1108_MIP_06_2023_0268
crossref_primary_10_2139_ssrn_4017405
crossref_primary_10_1080_10447318_2024_2328910
crossref_primary_10_1016_j_techfore_2021_121389
crossref_primary_10_1108_JSTP_09_2023_0258
crossref_primary_10_1080_10447318_2023_2238974
crossref_primary_10_1038_s41598_024_56615_z
crossref_primary_10_1080_10447318_2024_2344918
crossref_primary_10_1016_j_chb_2021_107052
crossref_primary_10_1177_21582440241281570
crossref_primary_10_1016_j_jik_2023_100388
crossref_primary_10_1016_j_ijinfomgt_2023_102723
crossref_primary_10_1162_pres_a_00423
crossref_primary_10_1007_s44163_024_00105_8
crossref_primary_10_1080_10447318_2023_2285644
crossref_primary_10_1016_j_techfore_2023_122560
crossref_primary_10_18778_0867_5856_34_2_10
crossref_primary_10_1007_s10796_021_10203_y
crossref_primary_10_1002_mar_21873
crossref_primary_10_1016_j_dss_2024_114290
crossref_primary_10_1002_mar_21992
crossref_primary_10_1080_10447318_2024_2303554
crossref_primary_10_3390_bs14080652
crossref_primary_10_1080_13683500_2024_2394569
crossref_primary_10_1002_csr_2896
crossref_primary_10_1108_JRIM_05_2023_0140
crossref_primary_10_60027_ijsasr_2024_5065
crossref_primary_10_1016_j_chb_2023_107716
crossref_primary_10_3390_su16020714
crossref_primary_10_1007_s10639_023_12127_3
crossref_primary_10_1016_j_jbusres_2022_01_015
crossref_primary_10_1016_j_engappai_2024_108597
crossref_primary_10_1108_JSTP_03_2023_0098
crossref_primary_10_1145_3614178_3614185
crossref_primary_10_1007_s12525_022_00592_6
crossref_primary_10_1080_02529203_2024_2367319
crossref_primary_10_1002_mar_21998
crossref_primary_10_1016_j_jretconser_2024_104220
crossref_primary_10_3390_app122010674
crossref_primary_10_1016_j_ijinfomgt_2022_102567
crossref_primary_10_1016_j_eswa_2024_125703
crossref_primary_10_1108_MRR_12_2021_0875
crossref_primary_10_1111_isj_12544
crossref_primary_10_1142_S0219877023500049
crossref_primary_10_1108_JRIM_03_2022_0082
crossref_primary_10_1080_10447318_2024_2402126
crossref_primary_10_1155_2022_4744099
crossref_primary_10_1016_j_technovation_2022_102585
crossref_primary_10_1016_j_tele_2025_102240
crossref_primary_10_1080_10447318_2024_2399415
crossref_primary_10_3389_fpsyg_2022_940518
crossref_primary_10_1108_ITP_07_2021_0536
crossref_primary_10_1002_spy2_274
crossref_primary_10_3389_fpsyg_2022_917284
crossref_primary_10_1016_j_jretconser_2023_103639
crossref_primary_10_1108_ITP_12_2022_0944
crossref_primary_10_1002_mar_21654
crossref_primary_10_1016_j_elerap_2023_101289
crossref_primary_10_1016_j_ijinfomgt_2022_102519
crossref_primary_10_1016_j_jbusres_2021_10_007
crossref_primary_10_1016_j_techfore_2023_122634
crossref_primary_10_1080_09537287_2022_2131620
crossref_primary_10_1080_10447318_2023_2286124
crossref_primary_10_3389_fpsyg_2022_993935
crossref_primary_10_3390_fi15050164
crossref_primary_10_1016_j_jbusres_2023_113838
crossref_primary_10_1080_10447318_2024_2376302
crossref_primary_10_1002_mde_4000
crossref_primary_10_1016_j_jretconser_2022_103208
crossref_primary_10_31893_multirev_2025224
crossref_primary_10_1007_s10055_023_00793_0
crossref_primary_10_4018_JGIM_318661
crossref_primary_10_1080_1528008X_2023_2167762
crossref_primary_10_1016_j_giq_2023_101857
crossref_primary_10_1016_j_giq_2024_101912
crossref_primary_10_1016_j_technovation_2024_103097
crossref_primary_10_1007_s10479_021_04049_5
crossref_primary_10_1080_10447318_2024_2392965
crossref_primary_10_1016_j_im_2024_103986
crossref_primary_10_1108_IJCHM_03_2022_0408
Cites_doi 10.1111/isj.12192
10.1016/j.ijinfomgt.2018.10.016
10.1080/10864415.2016.1355645
10.1080/15332861.2019.1668659
10.1016/j.jbusres.2018.01.018
10.1016/j.future.2019.10.044
10.1007/s11747-010-0219-0
10.2224/sbp.2015.43.1.85
10.1016/j.bspc.2019.01.027
10.1362/147539216X14594362873776
10.1016/j.jretai.2008.11.001
10.1504/IJMDA.2017.087624
10.1002/mar.20692
10.1016/j.ijinfomgt.2018.01.002
10.1016/j.jretconser.2020.102171
10.25300/MISQ/2018/13839
10.1016/j.jbusres.2016.04.047
10.1037/0022-3514.59.6.1216
10.1111/isj.12062
10.1016/j.jretconser.2020.102160
10.1016/j.jbusres.2015.07.010
10.4067/S0718-18762019000100103
10.1016/j.cie.2020.106463
10.1016/j.jbusres.2015.12.048
10.1177/0022242918809930
10.1509/jm.15.0420
10.1016/j.ijinfomgt.2019.06.001
10.1016/j.techfore.2020.120334
10.1016/j.jbusres.2019.08.050
10.1108/EBR-10-2013-0128
10.1016/j.chb.2018.02.025
10.2753/MIS0742-1222250405
10.2307/249633
10.1108/IMDS-01-2015-0019
10.1108/IJILT-11-2017-0116
10.1016/j.chb.2016.05.056
10.1016/j.chb.2019.05.009
10.1080/10447318.2015.1085717
10.1037/0021-9010.88.5.879
10.1002/mar.21192
10.1016/j.im.2017.02.006
10.1080/10447318.2014.986642
10.2307/30036519
10.1080/0144929X.2018.1470671
10.17705/1jais.00389
10.1016/j.heliyon.2020.e03218
10.1016/j.ijinfomgt.2020.102207
10.1093/pan/mpj019
10.1016/j.intmar.2017.03.001
10.1002/mar.21184
10.1016/j.eswa.2020.113193
10.1016/S1057-7408(16)30083-3
10.1016/j.im.2018.10.001
10.1016/j.eswa.2019.05.024
10.1016/j.im.2014.10.005
10.1007/s11747-018-0621-6
10.1016/j.compedu.2019.02.012
10.1016/j.sbspro.2015.01.1179
10.1007/s11747-019-00693-3
10.1016/j.jretai.2009.01.001
10.1007/s11747-019-00696-0
10.1080/07421222.2019.1598691
10.1016/j.jretconser.2020.102233
10.1080/10864415.2016.1171973
10.1016/j.jbusres.2006.06.008
10.1016/j.ijinfomgt.2011.05.003
10.1504/IJBIR.2018.088461
10.1080/0144929X.2013.857431
10.1016/j.dcan.2015.03.002
10.1016/j.dss.2017.12.003
10.1016/j.foodres.2019.108504
10.1016/j.im.2019.04.005
10.1016/j.chb.2018.09.015
10.1177/0049124105274499
10.1016/j.tele.2016.08.021
10.1093/jcr/ucz026
10.1080/0267257X.2017.1400994
10.2753/JEC1086-4415180400
10.1109/ProComm.2019.00025
10.1016/j.jretconser.2016.03.007
10.1016/j.im.2016.02.003
10.1002/isd2.12115
10.1016/j.ijinfomgt.2020.102106
10.2501/IJMR-2015-037
10.1016/j.trf.2019.08.011
10.1287/isre.1040.0015
10.1016/j.ijinfomgt.2016.08.006
10.1080/10919390802605083
10.1016/j.jretconser.2014.04.007
10.1016/j.jretconser.2020.102265
10.1111/isj.12067
10.1108/IJILT-11-2016-0051
10.1509/jim.14.0127
10.1016/j.techfore.2018.02.004
10.1016/j.techfore.2020.120299
10.1016/j.jbusres.2014.12.003
10.1111/isj.12008
10.1108/IMDS-09-2015-0382
10.1007/978-3-319-30674-2_18
10.1037/pspi0000093
10.1016/j.chb.2017.02.067
10.1016/j.im.2019.05.004
10.1080/10447318.2015.1067479
10.1080/0267257X.2019.1687571
10.1057/ejis.2008.29
10.1016/j.ijinfomgt.2018.12.010
10.1016/j.aebj.2014.10.001
10.1016/j.ijinfomgt.2016.08.005
10.1016/j.bushor.2018.08.004
10.1080/00913367.2015.1085819
10.1016/j.rtbm.2014.05.004
10.1016/j.jbusres.2014.07.006
10.1177/0022242920923307
10.1016/j.chb.2016.05.041
10.1016/j.im.2015.08.001
10.1080/0267257X.2015.1128472
10.1016/j.ijinfomgt.2017.04.011
10.1016/j.im.2016.10.001
10.1016/j.jneumeth.2017.10.023
10.1002/mar.20983
10.1016/j.ijinfomgt.2015.07.004
10.1016/j.ausmj.2018.11.001
10.1016/j.clsr.2019.105366
10.1016/j.dss.2016.10.002
10.1016/j.jbusres.2018.10.048
10.1007/s10869-011-9235-4
10.1016/j.jretconser.2020.102215
10.1080/0960085X.2020.1740618
10.1016/j.jretconser.2019.04.005
10.1016/j.jretconser.2020.102207
10.1016/j.ijinfomgt.2011.11.017
10.1016/j.chb.2020.106359
10.1080/0144929X.2014.978376
10.1086/664978
10.1016/j.jbusres.2020.01.022
10.1016/j.ijinfomgt.2019.09.001
10.1002/mar.20853
10.1016/j.ijinfomgt.2015.02.003
10.1016/j.ijinfomgt.2014.07.002
10.1007/s11747-019-00699-x
10.1016/j.chb.2017.11.014
10.1016/j.ijinfomgt.2019.01.021
10.1108/JSM-01-2019-0043
10.1016/j.ijinfomgt.2020.102128
10.1016/j.chb.2020.106548
10.1016/j.chb.2016.02.084
10.1016/j.jesp.2017.01.006
10.1016/j.chb.2019.02.021
10.1509/jmkg.67.4.30.18685
10.1016/j.ijinfomgt.2012.09.001
ContentType Journal Article
Copyright 2021 Elsevier Ltd
Copyright Elsevier Science Ltd. Jun 2021
Attribution - NonCommercial
Copyright_xml – notice: 2021 Elsevier Ltd
– notice: Copyright Elsevier Science Ltd. Jun 2021
– notice: Attribution - NonCommercial
DBID AAYXX
CITATION
7SC
8FD
E3H
F2A
JQ2
L7M
L~C
L~D
1XC
BXJBU
IHQJB
VOOES
DOI 10.1016/j.ijinfomgt.2021.102309
DatabaseName CrossRef
Computer and Information Systems Abstracts
Technology Research Database
Library & Information Sciences Abstracts (LISA)
Library & Information Science Abstracts (LISA)
ProQuest Computer Science Collection
Advanced Technologies Database with Aerospace
Computer and Information Systems Abstracts – Academic
Computer and Information Systems Abstracts Professional
Hyper Article en Ligne (HAL)
HAL-SHS: Archive ouverte en Sciences de l'Homme et de la Société
HAL-SHS: Archive ouverte en Sciences de l'Homme et de la Société (Open Access)
Hyper Article en Ligne (HAL) (Open Access)
DatabaseTitle CrossRef
Technology Research Database
Computer and Information Systems Abstracts – Academic
Library and Information Science Abstracts (LISA)
ProQuest Computer Science Collection
Computer and Information Systems Abstracts
Advanced Technologies Database with Aerospace
Computer and Information Systems Abstracts Professional
DatabaseTitleList Technology Research Database
DeliveryMethod fulltext_linktorsrc
Discipline Social Sciences (General)
EISSN 1873-4707
ExternalDocumentID oai_HAL_hal_03950612v1
10_1016_j_ijinfomgt_2021_102309
S0268401221000025
GroupedDBID --K
--M
-~X
.DC
.~1
0R~
13V
1B1
1RT
1~.
1~5
29J
4.4
457
4G.
53G
5GY
5VS
7-5
71M
77K
8P~
9JO
AABNK
AACTN
AAEDT
AAEDW
AAFJI
AAIAV
AAIKJ
AAKOC
AALRI
AAOAW
AAQFI
AAQXK
AAXUO
ABFRF
ABIVO
ABJNI
ABKBG
ABMAC
ABMMH
ABMVD
ABXDB
ABYKQ
ACDAQ
ACGFO
ACGFS
ACHQT
ACHRH
ACNTT
ACRLP
ADBBV
ADEZE
ADMUD
AEBSH
AEFWE
AEKER
AFFNX
AFKWA
AFTJW
AGHFR
AGJBL
AGUBO
AGUMN
AGYEJ
AHHHB
AIEXJ
AIKHN
AITUG
AJBFU
AJOXV
AKYCK
ALEQD
ALMA_UNASSIGNED_HOLDINGS
AMFUW
AMRAJ
AOMHK
ASPBG
AVARZ
AVWKF
AXJTR
AZFZN
BKOJK
BKOMP
BLXMC
BNSAS
C2-
CS3
DU5
EBS
EFJIC
EFLBG
EJD
EO8
EO9
EP2
EP3
F5P
FDB
FEDTE
FGOYB
FIRID
FNPLU
FYGXN
G-2
G-Q
GBLVA
HLX
HMY
HVGLF
HZ~
IHE
J1W
KOM
LG8
LY1
M3Y
M41
MO0
MS~
N9A
O-L
O9-
OAUVE
OZT
P-8
P-9
P2P
PC.
PQQKQ
PRBVW
Q38
R2-
RIG
ROL
RPZ
RXW
SBM
SCC
SDF
SDG
SDS
SES
SEW
SPCBC
SSB
SSL
SSO
SSS
SSZ
T5K
TAE
TAF
TN5
U5U
UHS
UNMZH
WUQ
XPP
YK3
ZMT
~G-
AATTM
AAXKI
AAYWO
AAYXX
ABWVN
ACRPL
ACVFH
ADCNI
ADNMO
AEIPS
AEUPX
AFJKZ
AFPUW
AFXIZ
AGCQF
AGQPQ
AGRNS
AIGII
AIIUN
AKBMS
AKRWK
AKYEP
ANKPU
APXCP
BNPGV
CITATION
SSH
7SC
8FD
E3H
EFKBS
F2A
JQ2
L7M
L~C
L~D
1XC
BXJBU
IHQJB
VOOES
ID FETCH-LOGICAL-c426t-2b9b5e10c455b435bb0cc560e1b4ab604f4d05039b8df633642b6f2a853dbb813
IEDL.DBID .~1
ISSN 0268-4012
IngestDate Tue Jun 17 07:50:55 EDT 2025
Fri Jul 25 04:40:01 EDT 2025
Thu Apr 24 22:56:07 EDT 2025
Tue Jul 01 04:31:08 EDT 2025
Fri Feb 23 02:42:58 EST 2024
IsDoiOpenAccess true
IsOpenAccess true
IsPeerReviewed true
IsScholarly true
Keywords Privacy
Smart speaker
Personalization
Voice shopping
Personality
Prior experience
Customer experience
Trust
Artificial intelligence
Language English
License Attribution - NonCommercial: http://creativecommons.org/licenses/by-nc
LinkModel DirectLink
MergedId FETCHMERGED-LOGICAL-c426t-2b9b5e10c455b435bb0cc560e1b4ab604f4d05039b8df633642b6f2a853dbb813
Notes ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 14
OpenAccessLink https://audencia.hal.science/hal-03950612
PQID 2513608339
PQPubID 32309
ParticipantIDs hal_primary_oai_HAL_hal_03950612v1
proquest_journals_2513608339
crossref_citationtrail_10_1016_j_ijinfomgt_2021_102309
crossref_primary_10_1016_j_ijinfomgt_2021_102309
elsevier_sciencedirect_doi_10_1016_j_ijinfomgt_2021_102309
ProviderPackageCode CITATION
AAYXX
PublicationCentury 2000
PublicationDate June 2021
2021-06-00
20210601
2021-06
PublicationDateYYYYMMDD 2021-06-01
PublicationDate_xml – month: 06
  year: 2021
  text: June 2021
PublicationDecade 2020
PublicationPlace Kidlington
PublicationPlace_xml – name: Kidlington
PublicationTitle International journal of information management
PublicationYear 2021
Publisher Elsevier Ltd
Elsevier Science Ltd
Elsevier
Publisher_xml – name: Elsevier Ltd
– name: Elsevier Science Ltd
– name: Elsevier
References Isaac, Aldholay, Abdullah, Ramayah (bib0320) 2019; 136
Tyrväinen, Karjaluoto, Saarijärvi (bib0830) 2020; 57
Hu, Huang, Zhong, Davison, Zhao (bib0310) 2016; 36
Liao, Vitak, Kumar, Zimmer, Kritikos (bib0465) 2019
Jeong, Zo, Lee, Ceran (bib0325) 2019; 97
Rowe (bib0705) 2019; 24
Dwivedi, Hughes, Ismagilova, Aarts, Coombs, Crick, Williams (bib0145) 2019
Goldsmith (bib0225) 2016; 31
Mikalef, Pappas, Giannakos, Sharma (bib0560) 2017
Wang, Herrando (bib0870) 2019; 44
Kelly, Kerr, Drennan (bib0360) 2017; 33
Mikalef, Krogstie, Pappas, Pavlou (bib0550) 2020; 57
Moon (bib0565) 2002; 12
Bosnjak, Galesic, Tuten (bib0055) 2007; 60
Loideain, Adams (bib0485) 2020; 36
Rajavi, Kushwaha, Steenkamp (bib0680) 2019; 46
Pavlou, Gefen (bib0620) 2004; 15
von Briel (bib0860) 2018; 132
Sperkova (bib0775) 2019; 9
Junglas, Johnson, Spitzmüller (bib0330) 2008; 17
Lin, Lekhawipat (bib0475) 2016; 20
Bansal, Zahedi, Gefen (bib0040) 2016; 53
Gohary, Hanzaee (bib0210) 2014; 9
Avnet, Pham, Stephen (bib0030) 2012; 39
Kinsella, Mutchler (bib0375) 2018
Brill, Munoz, Miller (bib0060) 2019; 35
Ragin (bib0665) 2009
Steinhoff, Arli, Weaven, Kozlenkova (bib0795) 2019; 47
Zhu, Kanjanamekanant (bib0950) 2020
Behrenbeck, Peter, Peter, Rugholm, Frank, Wachinger, Zocchi (bib0045) 2015
Sánchez-Medina, Galván-Sánchez, Fernández-Monroy (bib0715) 2020; 6
Hsu, Lin, Tsai (bib0300) 2014; 33
Pappas, Kourouthanassis, Giannakos, Lekakos (bib0610) 2017; 34
Gu, Deng, Zheng, Liang, Wu (bib0240) 2019; 56
Morgeson, Sharma, Hult (bib0575) 2015; 23
Chopdar, Balakrishnan (bib0105) 2020; 53
Masele, Matama (bib0510) 2020; 86
Gefen, Karahanna, Straub (bib0205) 2003; 27
Lei, Tu, Liu, Ali, Li, Xie (bib0435) 2017
Pappas, Mikalef, Giannakos, Pavlou (bib0615) 2017
Gutierrez, O’Leary, Rana, Dwivedi, Calle (bib0255) 2019; 95
Lindh, Thilenius, Hadjikhani (bib0480) 2016; 15
Tong, Luo, Xu (bib0810) 2020; 48
Reisinger (bib0685) 2018
Marbach, Lages, Nunan (bib0500) 2016; 32
Fiona (bib0180) 2017
Cloarec (bib0110) 2020; 161
Ku, Chen (bib0405) 2015; 34
Santander (bib0720) 2014
Lycett, Radwan (bib0490) 2019; 29
Pekovic, Rolland (bib0630) 2020; 56
Srivastava, Chandra, Shirish (bib0785) 2015; 25
Hadian, Altuwaiyan, Liang, Li (bib0260) 2019; 12
Fanderl, Matthey, Pratsch, Stöber (bib0165) 2019
McLean, Osei-Frimpong (bib0525) 2019; 99
Leong, Hew, Ooi, Lee, Hew (bib0450) 2019; 133
Pappas, Papavlasopoulou, Mikalef, Giannakos (bib0605) 2020; 53
Kumar, Kumar, Bhasker (bib0410) 2018; 37
Shareef, Kumar, Dwivedi, Kumar, Akram, Raman (bib0735) 2021; 162
Woodside (bib0900) 2014; 67
Kuppelwieser, Klaus (bib0415) 2020
Simms (bib0760) 2019
Hair, Sarstedt, Hopkins, Kuppelwieser (bib0265) 2014; 26
Peer, Brandimarte, Samat, Acquisti (bib0625) 2017; 70
Wu, Ke (bib0915) 2015; 43
Foroudi, Jin, Gupta, Melewar, Foroudi (bib0195) 2016; 69
Yang, Lee (bib0925) 2017; 21
Ameen, Tarhini, Shah, Nusair (bib0015) 2021; 58
Russo, Confente (bib0710) 2019; 27
Lim, Tuli, Grewal (bib0470) 2020; 84
Shin (bib0755) 2017; 54
Mari, Mandelli, Algesheimer (bib0505) 2020
Dowling, Guhl, Klapper, Spann, Stich, Yegoryan (bib0135) 2020; 48
Cui (bib0120) 2017; 37
Triantoro, Gopal, Benbunan-Fich, Lang (bib0820) 2019; 49
Ufer, Lin, Ortega (bib0835) 2019; 125
Witell, Kowalkowski, Perks, Raddats, Schwabe, Benedettini, Burton (bib0895) 2020; 116
Chang, Jang (bib0075) 2009; 19
Kim, Li, Kim (bib0365) 2015; 31
Yueh, Lu, Lin (bib0940) 2016; 69
McLean, Al-Nabhani, Wilson (bib0535) 2018; 85
Shi, Wang, Chen, Zhang (bib0750) 2020; 50
Olsen, Tudoran, Honkanen, Verplanken (bib0595) 2016; 33
Hsu, Tsou (bib0295) 2011; 31
Chang, Lu, Yang (bib0080) 2018; 84
Srivastava, Kaul (bib0780) 2014; 21
Gopal, Hidaji, Patterson, Rolland, Zhdanov (bib0230) 2018; 42
Mikalef, Pappas, Giannakos (bib0555) 2017
Goldbach, Kayar, Pitz, Sickmann (bib0215) 2019; 65
Pizzi, Scarpi (bib0645) 2020; 56
Ragin, Pennings (bib0670) 2005; 33
While, Home, Shopping, Tennant, Is, Most, Ahead (bib0885) 2018; 33
Lemon, Verhoef (bib0445) 2016; 80
Holmlund, Van Vaerenbergh, Ciuchita, Ravald, Sarantopoulos, Ordenes, Zaki (bib0285) 2020; 116
Korzaan, Boswell (bib0395) 2008; 48
Venkatesh, Sykes, Venkatraman (bib0840) 2014; 24
Ragin, Drass, Davey (bib0675) 2008; 87
Li, Karahanna (bib0460) 2015; 16
Pillai, Sivathanu, Dwivedi (bib0635) 2020; 57
Whang (bib0880) 2018
Matthews, Hancock, Lin, Panganiban, Reinerman-Jones, Szalma, Wohleber (bib0515) 2020
Wagner, Schramm-Klein, Steinmann (bib0865) 2020; 107
Lemke, Clark, Wilson (bib0440) 2011; 39
Scheidt, Chung (bib0725) 2019; 45
Collins-Taylor (bib0115) 2016; 1469
Guidi, Gentili, Scilingo, Vanello (bib0250) 2019; 51
MD Main Uddin, Isaac, Alrajawy, Maram (bib0540) 2019; 3
Fang, Shao, Wen (bib0170) 2016; 36
Davenport, Guha, Grewal, Bressgott (bib0125) 2020; 48
Seyedghorban, Tahernejad, Matanda (bib0730) 2016; 45
Fairhurst (bib0160) 2013; 80
Arnett, Goldfinch, Chinta (bib0025) 2018; 15
Sheng, Teo (bib0740) 2012; 32
Sohn, Seegebarth, Moritz (bib0765) 2017; 34
Dwivedi, Ismagilova, Hughes, Carlson, Filieri, Jacobson, Wang (bib0150) 2020
Fiss (bib0185) 2011; 54
Podsakoff, MacKenzie, Lee, Podsakoff (bib0650) 2003; 88
Klie (bib0390) 2013; 17
Kazeminia, Kaedi, Ganji (bib0350) 2019; 14
Rodić, Vujović, Stevanović, Jovanović (bib0700) 2016
Burbach, Halbach, Plettenberg, Nakayama, Ziefle, Valdez (bib0065) 2019
Goldberg (bib0220) 1990; 59
Mou, Xu (bib0585) 2017; 72
Williams, Buoye, Keiningham, Aksoy (bib0890) 2020; 57
Chen, Widjaja, Yen (bib0085) 2015; 31
Souiden, Ladhari, Nataraajan (bib0770) 2019; 36
Wottrich, van Reijmersdal, Smit (bib0905) 2018; 106
McLean, Wilson (bib0530) 2016; 60
Level 3 Communications (bib0455) 2010
Stanworth, Warden, Hsu (bib0790) 2015; 57
Kaatz, Brock, Figura (bib0335) 2019; 50
Moorman (bib0570) 2019; 53
Qiu, Benbasat (bib0655) 2008; 25
Aydın (bib0035) 2019; 18
Pappas, Kourouthanassis, Giannakos, Chrissikopoulos (bib0600) 2016; 69
Easwara Moorthy, Vu (bib0155) 2015; 31
Bleier, Harmeling, Palmatier (bib0050) 2019; 83
Piotrowicz, Cuthbertson (bib0640) 2014; 18
Wu (bib0910) 2013; 33
Anaza (bib0020) 2014; 31
Lee, Ahn (bib0425) 2020; 144
Webber, Payne, Taylor (bib0875) 2012; 27
Kinsella, Mutchler (bib0380) 2018
Shi, Chow (bib0745) 2015; 115
Choden, Bagchi, Udo, Kirs (bib0095) 2019; 46
Rhee, Choi (bib0690) 2020; 109
Zhu, Ou, van den Heuvel, Liu (bib0955) 2017; 54
Trajkova, Martin-Hammond (bib0815) 2020
Krafft, Arden, Verhoef (bib0400) 2017; 39
Laming, Mason (bib0420) 2014; 10
Rodić, Jovanović, Stevanović, Karan, Potkonjak (bib0695) 2015; 1
Kehr, Kowatsch, Wentzel, Fleisch (bib0355) 2015; 25
Gu, Xu, Xu, Zhang, Ling (bib0245) 2017; 94
Choi, Land (bib0100) 2016; 53
Hossain, Dwivedi (bib0290) 2014; 34
Maier, Mattke, Pflügner, Weitzel (bib0495) 2020; 55
Mikalef, Krogstie (bib0545) 2020; 29
Visinescu, Sidorova, Jones, Prybutok (bib0855) 2015; 52
Xie, Tsai (bib0920) 2020
Yoon, Occeña (bib0930) 2015; 35
de Barcelos Silva, Gomes, da Costa, da Rosa Righi, Barbosa, Pessin, Federizzi (bib0130) 2020; 147
Kang, Johnson (bib0340) 2015; 35
Turkyilmaz, Erdem, Uslu (bib0825) 2015; 175
Cerasa, Lofaro, Cavedini, Martino, Bruni, Sarica, Quattrone (bib0070) 2018; 294
Hair, Matthews, Matthews, Sarstedt (bib0270) 2017; 1
Yun, Lee, Kim (bib0945) 2019; 56
Aldholay, Isaac, Abdullah, Abdulsalam, Al-Shibami (bib0005) 2018; 35
Grewal, Levy, Kumar (bib0235) 2009; 85
Kinsella, Mutchier (bib0370) 2019
Ragin (bib0660) 2006; 14
Isaac, Abdullah, Ramayah, Mutahar (bib0315) 2017; 34
Kaplan, Haenlein (bib0345) 2019; 62
Klaus, Zaichkowsky (bib0385) 2020; 34
McCarthy, Wood, Holmes (bib0520) 2017; 113
Chen, Ma, Wei, Yang (bib0090) 2020
Duan, Edwards, Dwivedi (bib0140) 2019; 48
Yuan, Dennis (bib0935) 2019; 36
Tho, Trang (bib0805) 2015; 68
Hu, Wang, Liu (bib0305) 2019
Moriuchi (bib0580) 2019; 36
Nasirian, Ahmadian, Lee (bib0590) 2017
Fatahi, Moradi (bib0175) 2016; 63
Verhoef (bib0845) 2003; 67
Taylor, Todd (bib0800) 1995; 19
Henseler, Hubona, Ray (bib0280) 2016; 116
Lee, Rha (bib0430) 2016; 63
Gallo, Simari, Martinez, Falappa (bib0200) 2020; 110
Foroudi, Gupta, Sivarajah, Broderick (bib0190) 2018; 80
Ameen, Tarhini, Reppel, Anand (bib0010) 2021; 114
Hair, Hult, Ringle, Sarstedt (bib0275) 2016
Verhoef, Lemon, Parasuraman, Roggeveen, Tsiros, Schlesinger (bib0850) 2009; 85
Bleier (10.1016/j.ijinfomgt.2021.102309_bib0050) 2019; 83
Goldbach (10.1016/j.ijinfomgt.2021.102309_bib0215) 2019; 65
Xie (10.1016/j.ijinfomgt.2021.102309_bib0920) 2020
Souiden (10.1016/j.ijinfomgt.2021.102309_bib0770) 2019; 36
Klaus (10.1016/j.ijinfomgt.2021.102309_bib0385) 2020; 34
Ragin (10.1016/j.ijinfomgt.2021.102309_bib0670) 2005; 33
Moorman (10.1016/j.ijinfomgt.2021.102309_bib0570) 2019; 53
Morgeson (10.1016/j.ijinfomgt.2021.102309_bib0575) 2015; 23
Cui (10.1016/j.ijinfomgt.2021.102309_bib0120) 2017; 37
Lin (10.1016/j.ijinfomgt.2021.102309_bib0475) 2016; 20
Pizzi (10.1016/j.ijinfomgt.2021.102309_bib0645) 2020; 56
Zhu (10.1016/j.ijinfomgt.2021.102309_bib0955) 2017; 54
Arnett (10.1016/j.ijinfomgt.2021.102309_bib0025) 2018; 15
Mikalef (10.1016/j.ijinfomgt.2021.102309_bib0555) 2017
Fang (10.1016/j.ijinfomgt.2021.102309_bib0170) 2016; 36
Duan (10.1016/j.ijinfomgt.2021.102309_bib0140) 2019; 48
Hair (10.1016/j.ijinfomgt.2021.102309_bib0265) 2014; 26
Aldholay (10.1016/j.ijinfomgt.2021.102309_bib0005) 2018; 35
Tyrväinen (10.1016/j.ijinfomgt.2021.102309_bib0830) 2020; 57
Hair (10.1016/j.ijinfomgt.2021.102309_bib0270) 2017; 1
Rhee (10.1016/j.ijinfomgt.2021.102309_bib0690) 2020; 109
Matthews (10.1016/j.ijinfomgt.2021.102309_bib0515) 2020
Mikalef (10.1016/j.ijinfomgt.2021.102309_bib0550) 2020; 57
Guidi (10.1016/j.ijinfomgt.2021.102309_bib0250) 2019; 51
Korzaan (10.1016/j.ijinfomgt.2021.102309_bib0395) 2008; 48
Kumar (10.1016/j.ijinfomgt.2021.102309_bib0410) 2018; 37
Behrenbeck (10.1016/j.ijinfomgt.2021.102309_bib0045) 2015
Kazeminia (10.1016/j.ijinfomgt.2021.102309_bib0350) 2019; 14
Kuppelwieser (10.1016/j.ijinfomgt.2021.102309_bib0415) 2020
Fanderl (10.1016/j.ijinfomgt.2021.102309_bib0165) 2019
Burbach (10.1016/j.ijinfomgt.2021.102309_bib0065) 2019
Witell (10.1016/j.ijinfomgt.2021.102309_bib0895) 2020; 116
Choden (10.1016/j.ijinfomgt.2021.102309_bib0095) 2019; 46
de Barcelos Silva (10.1016/j.ijinfomgt.2021.102309_bib0130) 2020; 147
Chopdar (10.1016/j.ijinfomgt.2021.102309_bib0105) 2020; 53
McCarthy (10.1016/j.ijinfomgt.2021.102309_bib0520) 2017; 113
Hu (10.1016/j.ijinfomgt.2021.102309_bib0305) 2019
Kinsella (10.1016/j.ijinfomgt.2021.102309_bib0380) 2018
Turkyilmaz (10.1016/j.ijinfomgt.2021.102309_bib0825) 2015; 175
Goldsmith (10.1016/j.ijinfomgt.2021.102309_bib0225) 2016; 31
Kaatz (10.1016/j.ijinfomgt.2021.102309_bib0335) 2019; 50
Sánchez-Medina (10.1016/j.ijinfomgt.2021.102309_bib0715) 2020; 6
Srivastava (10.1016/j.ijinfomgt.2021.102309_bib0785) 2015; 25
Holmlund (10.1016/j.ijinfomgt.2021.102309_bib0285) 2020; 116
Kim (10.1016/j.ijinfomgt.2021.102309_bib0365) 2015; 31
Grewal (10.1016/j.ijinfomgt.2021.102309_bib0235) 2009; 85
Rodić (10.1016/j.ijinfomgt.2021.102309_bib0695) 2015; 1
Scheidt (10.1016/j.ijinfomgt.2021.102309_bib0725) 2019; 45
Yuan (10.1016/j.ijinfomgt.2021.102309_bib0935) 2019; 36
Lemon (10.1016/j.ijinfomgt.2021.102309_bib0445) 2016; 80
Gohary (10.1016/j.ijinfomgt.2021.102309_bib0210) 2014; 9
Kehr (10.1016/j.ijinfomgt.2021.102309_bib0355) 2015; 25
Davenport (10.1016/j.ijinfomgt.2021.102309_bib0125) 2020; 48
Ufer (10.1016/j.ijinfomgt.2021.102309_bib0835) 2019; 125
Triantoro (10.1016/j.ijinfomgt.2021.102309_bib0820) 2019; 49
Stanworth (10.1016/j.ijinfomgt.2021.102309_bib0790) 2015; 57
Pappas (10.1016/j.ijinfomgt.2021.102309_bib0605) 2020; 53
von Briel (10.1016/j.ijinfomgt.2021.102309_bib0860) 2018; 132
Loideain (10.1016/j.ijinfomgt.2021.102309_bib0485) 2020; 36
Rodić (10.1016/j.ijinfomgt.2021.102309_bib0700) 2016
Isaac (10.1016/j.ijinfomgt.2021.102309_bib0315) 2017; 34
Simms (10.1016/j.ijinfomgt.2021.102309_bib0760) 2019
Cloarec (10.1016/j.ijinfomgt.2021.102309_bib0110) 2020; 161
Klie (10.1016/j.ijinfomgt.2021.102309_bib0390) 2013; 17
Sheng (10.1016/j.ijinfomgt.2021.102309_bib0740) 2012; 32
Fatahi (10.1016/j.ijinfomgt.2021.102309_bib0175) 2016; 63
Sperkova (10.1016/j.ijinfomgt.2021.102309_bib0775) 2019; 9
Choi (10.1016/j.ijinfomgt.2021.102309_bib0100) 2016; 53
Gopal (10.1016/j.ijinfomgt.2021.102309_bib0230) 2018; 42
Hsu (10.1016/j.ijinfomgt.2021.102309_bib0295) 2011; 31
Verhoef (10.1016/j.ijinfomgt.2021.102309_bib0845) 2003; 67
Ku (10.1016/j.ijinfomgt.2021.102309_bib0405) 2015; 34
Brill (10.1016/j.ijinfomgt.2021.102309_bib0060) 2019; 35
Wu (10.1016/j.ijinfomgt.2021.102309_bib0915) 2015; 43
Yun (10.1016/j.ijinfomgt.2021.102309_bib0945) 2019; 56
Pekovic (10.1016/j.ijinfomgt.2021.102309_bib0630) 2020; 56
MD Main Uddin (10.1016/j.ijinfomgt.2021.102309_bib0540) 2019; 3
Wagner (10.1016/j.ijinfomgt.2021.102309_bib0865) 2020; 107
Lim (10.1016/j.ijinfomgt.2021.102309_bib0470) 2020; 84
Laming (10.1016/j.ijinfomgt.2021.102309_bib0420) 2014; 10
Santander (10.1016/j.ijinfomgt.2021.102309_bib0720) 2014
Hsu (10.1016/j.ijinfomgt.2021.102309_bib0300) 2014; 33
Liao (10.1016/j.ijinfomgt.2021.102309_bib0465) 2019
McLean (10.1016/j.ijinfomgt.2021.102309_bib0535) 2018; 85
Steinhoff (10.1016/j.ijinfomgt.2021.102309_bib0795) 2019; 47
Kang (10.1016/j.ijinfomgt.2021.102309_bib0340) 2015; 35
Lycett (10.1016/j.ijinfomgt.2021.102309_bib0490) 2019; 29
Kinsella (10.1016/j.ijinfomgt.2021.102309_bib0370) 2019
Mari (10.1016/j.ijinfomgt.2021.102309_bib0505) 2020
Tong (10.1016/j.ijinfomgt.2021.102309_bib0810) 2020; 48
Bosnjak (10.1016/j.ijinfomgt.2021.102309_bib0055) 2007; 60
Piotrowicz (10.1016/j.ijinfomgt.2021.102309_bib0640) 2014; 18
Olsen (10.1016/j.ijinfomgt.2021.102309_bib0595) 2016; 33
Reisinger (10.1016/j.ijinfomgt.2021.102309_bib0685) 2018
Fairhurst (10.1016/j.ijinfomgt.2021.102309_bib0160) 2013; 80
Hair (10.1016/j.ijinfomgt.2021.102309_bib0275) 2016
Li (10.1016/j.ijinfomgt.2021.102309_bib0460) 2015; 16
Pappas (10.1016/j.ijinfomgt.2021.102309_bib0600) 2016; 69
Shi (10.1016/j.ijinfomgt.2021.102309_bib0750) 2020; 50
Chang (10.1016/j.ijinfomgt.2021.102309_bib0080) 2018; 84
Russo (10.1016/j.ijinfomgt.2021.102309_bib0710) 2019; 27
Aydın (10.1016/j.ijinfomgt.2021.102309_bib0035) 2019; 18
Hossain (10.1016/j.ijinfomgt.2021.102309_bib0290) 2014; 34
Henseler (10.1016/j.ijinfomgt.2021.102309_bib0280) 2016; 116
Gefen (10.1016/j.ijinfomgt.2021.102309_bib0205) 2003; 27
Bansal (10.1016/j.ijinfomgt.2021.102309_bib0040) 2016; 53
Ragin (10.1016/j.ijinfomgt.2021.102309_bib0660) 2006; 14
Yoon (10.1016/j.ijinfomgt.2021.102309_bib0930) 2015; 35
Kaplan (10.1016/j.ijinfomgt.2021.102309_bib0345) 2019; 62
Level 3 Communications (10.1016/j.ijinfomgt.2021.102309_bib0455) 2010
Shin (10.1016/j.ijinfomgt.2021.102309_bib0755) 2017; 54
Mou (10.1016/j.ijinfomgt.2021.102309_bib0585) 2017; 72
Gu (10.1016/j.ijinfomgt.2021.102309_bib0245) 2017; 94
Rajavi (10.1016/j.ijinfomgt.2021.102309_bib0680) 2019; 46
Lee (10.1016/j.ijinfomgt.2021.102309_bib0425) 2020; 144
Rowe (10.1016/j.ijinfomgt.2021.102309_bib0705) 2019; 24
Kelly (10.1016/j.ijinfomgt.2021.102309_bib0360) 2017; 33
Peer (10.1016/j.ijinfomgt.2021.102309_bib0625) 2017; 70
Shareef (10.1016/j.ijinfomgt.2021.102309_bib0735) 2021; 162
Fiona (10.1016/j.ijinfomgt.2021.102309_bib0180) 2017
Lindh (10.1016/j.ijinfomgt.2021.102309_bib0480) 2016; 15
Pappas (10.1016/j.ijinfomgt.2021.102309_bib0610) 2017; 34
Hu (10.1016/j.ijinfomgt.2021.102309_bib0310) 2016; 36
Williams (10.1016/j.ijinfomgt.2021.102309_bib0890) 2020; 57
Dwivedi (10.1016/j.ijinfomgt.2021.102309_bib0150) 2020
Foroudi (10.1016/j.ijinfomgt.2021.102309_bib0190) 2018; 80
Lee (10.1016/j.ijinfomgt.2021.102309_bib0430) 2016; 63
Chen (10.1016/j.ijinfomgt.2021.102309_bib0085) 2015; 31
Gallo (10.1016/j.ijinfomgt.2021.102309_bib0200) 2020; 110
Taylor (10.1016/j.ijinfomgt.2021.102309_bib0800) 1995; 19
Junglas (10.1016/j.ijinfomgt.2021.102309_bib0330) 2008; 17
Moon (10.1016/j.ijinfomgt.2021.102309_bib0565) 2002; 12
Zhu (10.1016/j.ijinfomgt.2021.102309_bib0950) 2020
Webber (10.1016/j.ijinfomgt.2021.102309_bib0875) 2012; 27
Podsakoff (10.1016/j.ijinfomgt.2021.102309_bib0650) 2003; 88
Dwivedi (10.1016/j.ijinfomgt.2021.102309_bib0145) 2019
Pappas (10.1016/j.ijinfomgt.2021.102309_bib0615) 2017
Goldberg (10.1016/j.ijinfomgt.2021.102309_bib0220) 1990; 59
Seyedghorban (10.1016/j.ijinfomgt.2021.102309_bib0730) 2016; 45
Maier (10.1016/j.ijinfomgt.2021.102309_bib0495) 2020; 55
Kinsella (10.1016/j.ijinfomgt.2021.102309_bib0375) 2018
Venkatesh (10.1016/j.ijinfomgt.2021.102309_bib0840) 2014; 24
Masele (10.1016/j.ijinfomgt.2021.102309_bib0510) 2020; 86
McLean (10.1016/j.ijinfomgt.2021.102309_bib0525) 2019; 99
Mikalef (10.1016/j.ijinfomgt.2021.102309_bib0545) 2020; 29
Shi (10.1016/j.ijinfomgt.2021.102309_bib0745) 2015; 115
Gutierrez (10.1016/j.ijinfomgt.2021.102309_bib0255) 2019; 95
Ameen (10.1016/j.ijinfomgt.2021.102309_bib0010) 2021; 114
Anaza (10.1016/j.ijinfomgt.2021.102309_bib0020) 2014; 31
Yueh (10.1016/j.ijinfomgt.2021.102309_bib0940) 2016; 69
Mikalef (10.1016/j.ijinfomgt.2021.102309_bib0560) 2017
Easwara Moorthy (10.1016/j.ijinfomgt.2021.102309_bib0155) 2015; 31
Isaac (10.1016/j.ijinfomgt.2021.102309_bib0320) 2019; 136
Whang (10.1016/j.ijinfomgt.2021.102309_bib0880) 2018
Srivastava (10.1016/j.ijinfomgt.2021.102309_bib0780) 2014; 21
Lemke (10.1016/j.ijinfomgt.2021.102309_bib0440) 2011; 39
Verhoef (10.1016/j.ijinfomgt.2021.102309_bib0850) 2009; 85
Wang (10.1016/j.ijinfomgt.2021.102309_bib0870) 2019; 44
Fiss (10.1016/j.ijinfomgt.2021.102309_bib0185) 2011; 54
Nasirian (10.1016/j.ijinfomgt.2021.102309_bib0590) 2017
Pavlou (10.1016/j.ijinfomgt.2021.102309_bib0620) 2004; 15
Collins-Taylor (10.1016/j.ijinfomgt.2021.102309_bib0115) 2016; 1469
Dowling (10.1016/j.ijinfomgt.2021.102309_bib0135) 2020; 48
Ragin (10.1016/j.ijinfomgt.2021.102309_bib0675) 2008; 87
Moriuchi (10.1016/j.ijinfomgt.2021.102309_bib0580) 2019; 36
While (10.1016/j.ijinfomgt.2021.102309_bib0885) 2018; 33
Yang (10.1016/j.ijinfomgt.2021.102309_bib0925) 2017; 21
Leong (10.1016/j.ijinfomgt.2021.102309_bib0450) 2019; 133
Jeong (10.1016/j.ijinfomgt.2021.102309_bib0325) 2019; 97
Woodside (10.1016/j.ijinfomgt.2021.102309_bib0900) 2014; 67
McLean (10.1016/j.ijinfomgt.2021.102309_bib0530) 2016; 60
Ragin (10.1016/j.ijinfomgt.2021.102309_bib0665) 2009
Wottrich (10.1016/j.ijinfomgt.2021.102309_bib0905) 2018; 106
Foroudi (10.1016/j.ijinfomgt.2021.102309_bib0195) 2016; 69
Chang (10.1016/j.ijinfomgt.2021.102309_bib0075) 2009; 19
Sohn (10.1016/j.ijinfomgt.2021.102309_bib0765) 2017; 34
Wu (10.1016/j.ijinfomgt.2021.
References_xml – volume: 35
  start-page: 1401
  year: 2019
  end-page: 1436
  ident: bib0060
  article-title: Siri, Alexa, and other digital assistants: A study of customer satisfaction with artificial intelligence applications
  publication-title: Journal of Marketing Management
– year: 2018
  ident: bib0375
  article-title: Voice assistant consumer adoption report November 2018
– volume: 86
  start-page: e12115
  year: 2020
  ident: bib0510
  article-title: Individual consumers’ trust in B2C automobile e-commerce in Tanzania: Assessment of the influence of web design and consumer personality
  publication-title: The Electronic Journal of Information Systems in Developing Countries
– volume: 88
  start-page: 879
  year: 2003
  end-page: 903
  ident: bib0650
  article-title: Common method biases in behavioral research: A critical review of the literature and recommended remedies
  publication-title: The Journal of Applied Psychology
– volume: 106
  start-page: 44
  year: 2018
  end-page: 52
  ident: bib0905
  article-title: The privacy trade-off for mobile app downloads: The roles of app value, intrusiveness, and privacy concerns
  publication-title: Decision Support Systems
– volume: 27
  start-page: 193
  year: 2012
  end-page: 203
  ident: bib0875
  article-title: Personality and trust fosters service quality
  publication-title: Journal of Business and Psychology
– year: 2019
  ident: bib0370
  article-title: Smart speaker consumer adoption report March 2019 giving voice to a revolution U.S
– volume: 56
  year: 2020
  ident: bib0645
  article-title: Privacy threats with retail technologies: A consumer perspective
  publication-title: Journal of Retailing and Consumer Services
– volume: 12
  start-page: 313
  year: 2002
  end-page: 325
  ident: bib0565
  article-title: Personalization and personality: Some effects of customizing message style based on consumer personality
  publication-title: Journal of Consumer Psychology
– volume: 33
  start-page: 1219
  year: 2014
  end-page: 1230
  ident: bib0300
  article-title: Does confirmation always matter? Extending confirmation-based theories
  publication-title: Behaviour & Information Technology
– start-page: 102168
  year: 2020
  ident: bib0150
  article-title: Setting the future of digital and social media marketing research: Perspectives and research propositions
  publication-title: International Journal of Information Management
– volume: 48
  start-page: 64
  year: 2020
  end-page: 78
  ident: bib0810
  article-title: Personalized mobile marketing strategies
  publication-title: Journal of the Academy of Marketing Science
– volume: 49
  start-page: 242
  year: 2019
  end-page: 252
  ident: bib0820
  article-title: Would you like to play? A comparison of a gamified survey with a traditional online survey method
  publication-title: International Journal of Information Management
– volume: 147
  year: 2020
  ident: bib0130
  article-title: Intelligent personal assistants: A systematic literature review
  publication-title: Expert Systems With Applications
– volume: 37
  start-page: 380
  year: 2017
  end-page: 389
  ident: bib0120
  article-title: In- and extra-role knowledge sharing among information technology professionals: The five-factor model perspective
  publication-title: International Journal of Information Management
– volume: 67
  start-page: 30
  year: 2003
  end-page: 45
  ident: bib0845
  article-title: Understanding the effect of customer relationship management efforts on customer retention and customer share development
  publication-title: Journal of Marketing
– volume: 34
  start-page: 711
  year: 2014
  end-page: 719
  ident: bib0290
  article-title: What improves citizens’ privacy perceptions toward RFID technology? A cross-country investigation using mixed method approach
  publication-title: International Journal of Information Management
– volume: 45
  start-page: 223
  year: 2019
  end-page: 232
  ident: bib0725
  article-title: Making a case for speech analytics to improve customer service quality: Vision, implementation, and evaluation
  publication-title: International Journal of Information Management
– volume: 115
  start-page: 1182
  year: 2015
  end-page: 1203
  ident: bib0745
  article-title: Trust development and transfer in social commerce: Prior experience as moderator
  publication-title: Industrial Management & Data Systems
– volume: 72
  start-page: 432
  year: 2017
  end-page: 440
  ident: bib0585
  article-title: The media inequality: Comparing the initial human-human and human-AI social interactions
  publication-title: Computers in Human Behavior
– volume: 3
  start-page: 60
  year: 2019
  end-page: 67
  ident: bib0540
  article-title: Do User Satisfaction and Actual Usage of Online Learning Impact Students Performance?
  publication-title: International Journal of Management and Human Science (IJMHS)
– volume: 99
  start-page: 28
  year: 2019
  end-page: 37
  ident: bib0525
  article-title: Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants
  publication-title: Computers in Human Behavior
– volume: 21
  start-page: 1028
  year: 2014
  end-page: 1037
  ident: bib0780
  article-title: Social interaction, convenience and customer satisfaction: The mediating effect of customer experience
  publication-title: Journal of Retailing and Consumer Services
– volume: 110
  start-page: 918
  year: 2020
  end-page: 930
  ident: bib0200
  article-title: Predicting user reactions to Twitter feed content based on personality type and social cues
  publication-title: Future Generation Computer Systems
– volume: 34
  start-page: 730
  year: 2017
  end-page: 742
  ident: bib0610
  article-title: The interplay of online shopping motivations and experiential factors on personalized e-commerce: A complexity theory approach
  publication-title: Telematics and Informatics
– year: 2009
  ident: bib0665
  article-title: Redesigning social inquiry: Fuzzy sets and beyond
– volume: 55
  year: 2020
  ident: bib0495
  article-title: Smartphone use while driving: A fuzzy-set qualitative comparative analysis of personality profiles influencing frequent high-risk smartphone use while driving in Germany
  publication-title: International Journal of Information Management
– volume: 9
  start-page: 39
  year: 2019
  end-page: 55
  ident: bib0775
  article-title: Integration of textual VoC into a CX data model for business intelligence use in B2C
  publication-title: Journal of Intelligence Studies in Business
– volume: 68
  start-page: 1332
  year: 2015
  end-page: 1340
  ident: bib0805
  article-title: Can knowledge be transferred from business schools to business organizations through in-service training students? SEM and fsQCA findings
  publication-title: Journal of Business Research
– volume: 19
  start-page: 561
  year: 1995
  end-page: 568
  ident: bib0800
  article-title: Assessing IT usage: The role of prior experience
  publication-title: MIS Quarterly: Management Information Systems
– volume: 36
  start-page: 450
  year: 2019
  end-page: 477
  ident: bib0935
  article-title: Acting like humans? Anthropomorphism and consumer’s willingness to pay in electronic commerce
  publication-title: Journal of Management Information Systems
– volume: 26
  start-page: 106
  year: 2014
  end-page: 121
  ident: bib0265
  article-title: Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research
  publication-title: European Business Review
– volume: 23
  start-page: 1
  year: 2015
  end-page: 24
  ident: bib0575
  article-title: Cross-national differences in consumer satisfaction: Mobile services in emerging and developed markets
  publication-title: Journal of International Marketing
– volume: 29
  start-page: 260
  year: 2020
  end-page: 287
  ident: bib0545
  article-title: Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities
  publication-title: European Journal of Information Systems
– volume: 36
  start-page: 1218
  year: 2016
  end-page: 1230
  ident: bib0310
  article-title: The influence of peer characteristics and technical features of a social shopping website on a consumer’s purchase intention
  publication-title: International Journal of Information Management
– year: 2010
  ident: bib0455
  article-title: Level 3 communications, inc. Annual report
  publication-title: Reportal company reports
– volume: 63
  start-page: 453
  year: 2016
  end-page: 462
  ident: bib0430
  article-title: Personalization-privacy paradox and consumer conflict with the use of location-based mobile commerce
  publication-title: Computers in Human Behavior
– start-page: 101
  year: 2019
  end-page: 111
  ident: bib0065
  article-title: “hey, siri”,“ Ok, google”,“ Alexa”. Acceptance-relevant factors of virtual voice-assistants
  publication-title: 2019 IEEE International Professional Communication Conference (ProComm)
– volume: 10
  start-page: 15
  year: 2014
  end-page: 25
  ident: bib0420
  article-title: Customer experience - an analysis of the concept and its performance in airline brands
  publication-title: Research in Transportation Business & Management
– volume: 36
  start-page: 489
  year: 2019
  end-page: 501
  ident: bib0580
  article-title: Okay, Google!: An empirical study on voice assistants on consumer engagement and loyalty
  publication-title: Psychology & Marketing
– volume: 33
  start-page: 9
  year: 2018
  ident: bib0885
  article-title: Voice shopping is revolutionizing E-Commerce
  publication-title: Twice
– volume: 53
  year: 2020
  ident: bib0105
  article-title: Consumers response towards mobile commerce applications: S-O-R approach
  publication-title: International Journal of Information Management
– volume: 14
  start-page: 291
  year: 2006
  end-page: 310
  ident: bib0660
  article-title: Set relations in social research: Evaluating their consistency and coverage
  publication-title: Political Analysis
– volume: 54
  start-page: 998
  year: 2017
  end-page: 1011
  ident: bib0755
  article-title: Conceptualizing and measuring quality of experience of the internet of things: Exploring how quality is perceived by users
  publication-title: Information & Management
– volume: 25
  start-page: 607
  year: 2015
  end-page: 635
  ident: bib0355
  article-title: Blissfully ignorant: The effects of general privacy concerns, general institutional trust, and affect in the privacy calculus
  publication-title: Information Systems Journal
– year: 2017
  ident: bib0590
  article-title: AI-based voice assistant systems: Evaluating from the interaction and trust perspectives
  publication-title: AMCIS 2017 - America’S Conference on Information Systems: A Tradition of Innovation
– volume: 27
  start-page: 129
  year: 2019
  end-page: 135
  ident: bib0710
  article-title: From dataset to qualitative comparative analysis (QCA)—Challenges and tricky points: A research note on contrarian case analysis and data calibration
  publication-title: Australasian Marketing Journal
– volume: 175
  start-page: 98
  year: 2015
  end-page: 105
  ident: bib0825
  article-title: The effects of personality traits and website quality on online impulse buying
  publication-title: Procedia - Social and Behavioral Sciences
– volume: 48
  start-page: 15
  year: 2008
  end-page: 24
  ident: bib0395
  article-title: The influence of personality traits and information privacy concerns on behavioral intentions
  publication-title: Journal of Computer Information Systems
– volume: 36
  start-page: 1205
  year: 2016
  end-page: 1217
  ident: bib0170
  article-title: Transactional quality, relational quality, and consumer e-loyalty: Evidence from SEM and fsQCA
  publication-title: International Journal of Information Management
– start-page: 405
  year: 2020
  end-page: 425
  ident: bib0505
  article-title: The evolution of marketing in the context of voice commerce: A managerial perspective
  publication-title: Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
– start-page: 2153
  year: 2017
  end-page: 2168
  ident: bib0615
  article-title: Value co-creation and trust in social commerce: An fsQCA approach
  publication-title: Proceedings of the 25th European Conference on Information Systems
– volume: 33
  start-page: 166
  year: 2013
  end-page: 176
  ident: bib0910
  article-title: The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust
  publication-title: International Journal of Information Management
– volume: 59
  start-page: 1216
  year: 1990
  ident: bib0220
  article-title: An alternative“ description of personality”: The big-five factor structure
  publication-title: Journal of Personality and Social Psychology
– volume: 35
  start-page: 352
  year: 2015
  end-page: 363
  ident: bib0930
  article-title: Influencing factors of trust in consumer-to-consumer electronic commerce with gender and age
  publication-title: International Journal of Information Management
– volume: 57
  year: 2020
  ident: bib0635
  article-title: Shopping intention at AI-powered automated retail stores (AIPARS)
  publication-title: Journal of Retailing and Consumer Services
– year: 2019
  ident: bib0145
  article-title: Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy
  publication-title: International Journal of Information Management
– volume: 47
  start-page: 369
  year: 2019
  end-page: 393
  ident: bib0795
  article-title: Online relationship marketing
  publication-title: Journal of the Academy of Marketing Science
– volume: 136
  start-page: 113
  year: 2019
  end-page: 129
  ident: bib0320
  article-title: Online learning usage within Yemeni higher education: The role of compatibility and task-technology fit as mediating variables in the IS success model
  publication-title: Computers & Education
– volume: 60
  start-page: 597
  year: 2007
  end-page: 605
  ident: bib0055
  article-title: Personality determinants of online shopping: Explaining online purchase intentions using a hierarchical approach
  publication-title: Journal of Business Research
– volume: 53
  start-page: 868
  year: 2016
  end-page: 877
  ident: bib0100
  article-title: The effects of general privacy concerns and transactional privacy concerns on Facebook apps usage
  publication-title: Information & Management
– volume: 25
  start-page: 355
  year: 2015
  end-page: 401
  ident: bib0785
  article-title: Technostress creators and job outcomes: Theorising the moderating influence of personality traits
  publication-title: Information Systems Journal
– start-page: 101503
  year: 2020
  ident: bib0920
  article-title: The effects of negative information-related incidents on social media discontinuance intention: Evidence from SEM and fsQCA
  publication-title: Telematics and Informatics
– start-page: 2
  year: 2019
  end-page: 7
  ident: bib0760
  article-title: How voice assistants could change the way we shop
  publication-title: Harvard Business Review
– volume: 18
  start-page: 428
  year: 2019
  end-page: 467
  ident: bib0035
  article-title: Do personality traits and shopping motivations affect social commerce adoption intentions? Evidence from an emerging market
  publication-title: Journal of Internet Commerce
– year: 2019
  ident: bib0305
  article-title: Speaking and listening: Mismatched human-like conversation qualities undermine social perception and trust in AI-based voice assistants
  publication-title: Proceedings of the 23rd Pacific Asia Conference on Information Systems: Secure ICT Platform for the 4th Industrial Revolution
– volume: 97
  start-page: 231
  year: 2019
  end-page: 240
  ident: bib0325
  article-title: Feeling displeasure from online social media postings: A study using cognitive dissonance theory
  publication-title: Computers in Human Behavior
– start-page: 102
  year: 2019
  end-page: 113
  ident: bib0465
  article-title: Understanding the role of privacy and trust in intelligent personal assistant adoption
  publication-title: Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
– volume: 161
  year: 2020
  ident: bib0110
  article-title: The personalization–privacy paradox in the attention economy
  publication-title: Technological Forecasting and Social Change
– volume: 62
  start-page: 15
  year: 2019
  end-page: 25
  ident: bib0345
  article-title: Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence
  publication-title: Business Horizons
– volume: 57
  year: 2020
  ident: bib0830
  article-title: Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
  publication-title: Journal of Retailing and Consumer Services
– volume: 67
  start-page: 2495
  year: 2014
  end-page: 2503
  ident: bib0900
  article-title: Embrace perform model: Complexity theory, contrarian case analysis, and multiple realities
  publication-title: Journal of Business Research
– volume: 83
  start-page: 98
  year: 2019
  end-page: 119
  ident: bib0050
  article-title: Creating effective online customer experiences
  publication-title: Journal of Marketing
– volume: 57
  year: 2020
  ident: bib0890
  article-title: The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
  publication-title: Journal of Retailing and Consumer Services
– volume: 116
  start-page: 420
  year: 2020
  end-page: 430
  ident: bib0895
  article-title: Characterizing customer experience management in business markets
  publication-title: Journal of Business Research
– volume: 69
  start-page: 2318
  year: 2016
  end-page: 2324
  ident: bib0940
  article-title: Employees’ acceptance of mobile technology in a workplace: An empirical study using SEM and fsQCA
  publication-title: Journal of Business Research
– volume: 48
  start-page: 449
  year: 2020
  end-page: 477
  ident: bib0135
  article-title: Behavioral biases in marketing
  publication-title: Journal of the Academy of Marketing Science
– volume: 60
  start-page: 602
  year: 2016
  end-page: 610
  ident: bib0530
  article-title: Evolving the online customer experience … is there a role for online customer support?
  publication-title: Computers in Human Behavior
– volume: 25
  start-page: 145
  year: 2008
  end-page: 182
  ident: bib0655
  article-title: Evaluating anthropomorphic product recommendation agents: A social relationship perspective to designing information systems
  publication-title: Journal of Management Information Systems
– volume: 162
  year: 2021
  ident: bib0735
  article-title: A new health care system enabled by machine intelligence: Elderly people’s trust or losing self control
  publication-title: Technological Forecasting and Social Change
– volume: 125
  year: 2019
  ident: bib0835
  article-title: Personality traits and preferences for specialty coffee: Results from a coffee shop field experiment
  publication-title: Food Research International
– volume: 85
  start-page: 1
  year: 2009
  end-page: 14
  ident: bib0235
  article-title: Customer experience management in retailing: An organizing framework
  publication-title: Journal of Retailing
– volume: 51
  start-page: 1
  year: 2019
  end-page: 7
  ident: bib0250
  article-title: Analysis of speech features and personality traits
  publication-title: Biomedical Signal Processing and Control
– volume: 31
  start-page: 510
  year: 2011
  end-page: 523
  ident: bib0295
  article-title: Understanding customer experiences in online blog environments
  publication-title: International Journal of Information Management
– volume: 34
  start-page: 210
  year: 2017
  end-page: 241
  ident: bib0315
  article-title: Internet usage, user satisfaction, task-technology fit, and performance impact among public sector employees in Yemen
  publication-title: International Journal of Information and Learning Technology
– volume: 53
  start-page: 1
  year: 2016
  end-page: 21
  ident: bib0040
  article-title: Do context and personality matter? Trust and privacy concerns in disclosing private information online
  publication-title: Information & Management
– year: 2020
  ident: bib0515
  article-title: Evolution and revolution: Personality research for the coming world of robots, artificial intelligence, and autonomous systems
  publication-title: Personality and individual differences
– year: 2018
  ident: bib0685
  article-title: Amazon says alexa voice shopping tripled during 2018 holiday season
– volume: 50
  start-page: 10
  year: 2019
  end-page: 21
  ident: bib0335
  article-title: Are you still online or are you already mobile? – Predicting the path to successful conversions across different devices
  publication-title: Journal of Retailing and Consumer Services
– volume: 80
  start-page: 58
  year: 2013
  end-page: 61
  ident: bib0160
  article-title: Collision course
  publication-title: Canadian Underwriter
– volume: 31
  start-page: 52
  year: 2016
  end-page: 61
  ident: bib0225
  article-title: The Big five, happiness, and shopping
  publication-title: Journal of Retailing and Consumer Services
– volume: 70
  start-page: 153
  year: 2017
  end-page: 163
  ident: bib0625
  article-title: Beyond the Turk: Alternative platforms for crowdsourcing behavioral research
  publication-title: Journal of Experimental Social Psychology
– volume: 48
  start-page: 24
  year: 2020
  end-page: 42
  ident: bib0125
  article-title: How artificial intelligence will change the future of marketing
  publication-title: Journal of the Academy of Marketing Science
– volume: 58
  year: 2021
  ident: bib0015
  article-title: A cross cultural study of gender differences in omnichannel retailing contexts
  publication-title: Journal of Retailing and Consumer Services
– volume: 31
  start-page: 251
  year: 2014
  end-page: 263
  ident: bib0020
  article-title: Personality antecedents of customer citizenship behaviors in online shopping situations
  publication-title: Psychology & Marketing
– volume: 69
  start-page: 4882
  year: 2016
  end-page: 4889
  ident: bib0195
  article-title: Influence of innovation capability and customer experience on reputation and loyalty
  publication-title: Journal of Business Research
– volume: 53
  start-page: 6
  year: 2019
  end-page: 7
  ident: bib0570
  article-title: August 2019 CMO survey: Hiring, AI on the rise
  publication-title: Marketing News
– volume: 85
  start-page: 31
  year: 2009
  end-page: 41
  ident: bib0850
  article-title: Customer experience creation: Determinants, dynamics and management strategies
  publication-title: Journal of Retailing
– volume: 45
  start-page: 120
  year: 2016
  end-page: 129
  ident: bib0730
  article-title: Reinquiry into advertising avoidance on the internet: A conceptual replication and extension
  publication-title: Journal of Advertising
– volume: 35
  start-page: 285
  year: 2018
  end-page: 304
  ident: bib0005
  article-title: An extension of Delone and McLean IS success model with self-efficacy: Online learning usage in Yemen
  publication-title: International Journal of Information and Learning Technology
– volume: 87
  start-page: 1
  year: 2008
  end-page: 87
  ident: bib0675
  article-title: User’s guide to Fuzzy-Set / qualitative comparative analysis
  publication-title: Psychology, Public Policy, and Law : an Official Law Review of the University of Arizona College of Law and the University of Miami School of Law
– volume: 6
  start-page: e03218
  year: 2020
  ident: bib0715
  article-title: Applying artificial intelligence to explore sexual cyberbullying behaviour
  publication-title: Heliyon
– volume: 27
  start-page: 51
  year: 2003
  end-page: 90
  ident: bib0205
  article-title: Trust and tam in online shopping: AN integrated model
  publication-title: MIS Quarterly: Management Information Systems
– volume: 65
  start-page: 402
  year: 2019
  end-page: 417
  ident: bib0215
  article-title: Transferring decisions to an algorithm: A simple route choice experiment
  publication-title: Transportation Research Part F, Traffic Psychology and Behaviour
– volume: 35
  start-page: 691
  year: 2015
  end-page: 701
  ident: bib0340
  article-title: F-Commerce platform for apparel online social shopping: Testing a Mowen’s 3M model
  publication-title: International Journal of Information Management
– volume: 95
  start-page: 295
  year: 2019
  end-page: 306
  ident: bib0255
  article-title: Using privacy calculus theory to explore entrepreneurial directions in mobile location-based advertising: Identifying intrusiveness as the critical risk factor
  publication-title: Computers in Human Behavior
– volume: 29
  start-page: 175
  year: 2019
  end-page: 199
  ident: bib0490
  article-title: Developing a quality of experience (QoE) model for web applications
  publication-title: Information Systems Journal
– volume: 24
  start-page: 9
  year: 2019
  ident: bib0705
  article-title: Voice assistants are changing shopping--Are you ready?
  publication-title: Speech Technology Magazine
– volume: 56
  start-page: 103162
  year: 2019
  ident: bib0240
  article-title: Impacts of case-based health knowledge system in hospital management: The mediating role of group effectiveness
  publication-title: Information & Management
– volume: 15
  start-page: 1
  year: 2018
  end-page: 13
  ident: bib0025
  article-title: Multi-dimensional nature of innovation at Amazon
  publication-title: International Journal of Business Innovation and Research
– volume: 15
  start-page: 37
  year: 2004
  end-page: 59
  ident: bib0620
  article-title: Building effective online marketplaces with institution-based trust
  publication-title: Information Systems Research
– volume: 116
  start-page: 2
  year: 2016
  end-page: 20
  ident: bib0280
  article-title: Using PLS path modeling in new technology research: Updated guidelines
  publication-title: Industrial Management & Data Systems
– volume: 57
  start-page: 459
  year: 2015
  end-page: 481
  ident: bib0790
  article-title: The voice of the Chinese customer: Facilitating ecommerce encounters
  publication-title: International Journal of Market Research
– volume: 80
  start-page: 69
  year: 2016
  end-page: 96
  ident: bib0445
  article-title: Understanding customer experience throughout the customer journey
  publication-title: Journal of Marketing
– volume: 52
  start-page: 1
  year: 2015
  end-page: 17
  ident: bib0855
  article-title: The influence of website dimensionality on customer experiences, perceptions and behavioral intentions: An exploration of 2D vs. 3D web design
  publication-title: Information & Management
– volume: 36
  year: 2020
  ident: bib0485
  article-title: From Alexa to Siri and the GDPR: The gendering of virtual personal assistants and the role of data protection impact assessments
  publication-title: Computer Law & Security Report
– volume: 113
  start-page: 95
  year: 2017
  end-page: 116
  ident: bib0520
  article-title: Dispositional pathways to trust: Self-esteem and agreeableness interact to predict trust and negative emotional disclosure
  publication-title: Journal of Personality and Social Psychology
– year: 2014
  ident: bib0720
  article-title: MarketLine Company profile: Santander UK plc
  publication-title: Santander UK plc MarketLine company profile. MarketLine, a progressive digital media business
– volume: 18
  start-page: 5
  year: 2014
  end-page: 16
  ident: bib0640
  article-title: Introduction to the special issue information technology in retail: Toward omnichannel retailing
  publication-title: International Journal of Electronic Commerce
– start-page: 1
  year: 2020
  end-page: 13
  ident: bib0815
  article-title: Alexa is a toy”: Exploring older adults’ reasons for using, limiting, and abandoning echo
  publication-title: Conference on Human Factors in Computing Systems - Proceedings
– year: 2017
  ident: bib0555
  article-title: Value co-creation and purchase intention in social commerce: The enabling role of word-of-mouth and trust
  publication-title: AMCIS 2017 - America’S Conference on Information Systems: A Tradition of Innovation
– year: 2017
  ident: bib0180
  article-title: Asda parent introduces voice shopping technology. DIY Week, 2
– volume: 42
  start-page: 143
  year: 2018
  end-page: 163
  ident: bib0230
  article-title: How much to share with third parties? User privacy concerns and website dilemmas
  publication-title: MIS Quarterly: Management Information Systems
– year: 2020
  ident: bib0950
  article-title: No trespassing: Exploring privacy boundaries in personalized advertisement and its effects on ad attitude and purchase intentions on social media
  publication-title: Information & Management
– volume: 114
  year: 2021
  ident: bib0010
  article-title: Customer experiences in the age of artificial intelligence
  publication-title: Computers in Human Behavior
– volume: 54
  start-page: 393
  year: 2011
  end-page: 420
  ident: bib0185
  article-title: Building better causal theories: A fuzzy set approach to typologies in organization research
  publication-title: The Academy of Management Journal
– year: 2016
  ident: bib0275
  article-title: A primer on partial least squares structural equation modeling (PLS-SEM)
– volume: 46
  start-page: 651
  year: 2019
  end-page: 670
  ident: bib0680
  article-title: In brands we trust? A multicategory, multicountry investigation of sensitivity of consumers’ trust in brands to marketing-mix activities
  publication-title: The Journal of Consumer Research
– volume: 24
  start-page: 249
  year: 2014
  end-page: 269
  ident: bib0840
  article-title: Understanding e-Government portal use in rural India: Role of demographic and personality characteristics
  publication-title: Information Systems Journal
– volume: 34
  start-page: 465
  year: 2015
  end-page: 478
  ident: bib0405
  article-title: Cultivating travellers’ revisit intention to e-tourism service: The moderating effect of website interactivity
  publication-title: Behaviour & Information Technology
– volume: 36
  start-page: 363
  year: 2019
  end-page: 375
  ident: bib0770
  article-title: Personality traits and complaining behaviors: A focus on Japanese consumers
  publication-title: Psychology & Marketing
– year: 2018
  ident: bib0880
  article-title: voice shopping: The effect of the consumer-voice assistant parasocial relationship on the consumer’s perception and decision making
  publication-title: ProQuest dissertations and theses
– volume: 15
  start-page: 173
  year: 2016
  end-page: 191
  ident: bib0480
  article-title: Distrust online in the financial services market: The relevance of experiential knowledge and information exchange
  publication-title: Journal of Customer Behaviour
– volume: 57
  year: 2020
  ident: bib0550
  article-title: Exploring the relationship between big data analytics capability and competitive performance: The mediating roles of dynamic and operational capabilities
  publication-title: Information & Management
– volume: 39
  start-page: 720
  year: 2012
  end-page: 735
  ident: bib0030
  article-title: Consumers’ trust in feelings as information
  publication-title: The Journal of Consumer Research
– volume: 46
  start-page: 198
  year: 2019
  end-page: 209
  ident: bib0095
  article-title: The influence of individual values on internet use: A multinational study
  publication-title: International Journal of Information Management
– volume: 48
  start-page: 63
  year: 2019
  end-page: 71
  ident: bib0140
  article-title: Artificial intelligence for decision making in the era of Big Data – Evolution, challenges and research agenda
  publication-title: International Journal of Information Management
– volume: 39
  start-page: 39
  year: 2017
  end-page: 54
  ident: bib0400
  article-title: Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions?
  publication-title: Journal of Interactive Marketing
– volume: 53
  year: 2020
  ident: bib0605
  article-title: Identifying the combinations of motivations and emotions for creating satisfied users in SNSs: An fsQCA approach
  publication-title: International Journal of Information Management
– volume: 17
  start-page: 12
  year: 2013
  ident: bib0390
  article-title: Which interaction channels are most popular? - CRM magazine
  publication-title: CRM Magazine
– year: 2020
  ident: bib0415
  article-title: Measuring customer experience quality: The EXQ scale revisited
  publication-title: Journal of Business Research
– volume: 34
  start-page: 195
  year: 2017
  end-page: 214
  ident: bib0765
  article-title: The impact of perceived visual complexity of mobile online shops on user’s satisfaction
  publication-title: Psychology & Marketing
– volume: 33
  start-page: 1465
  year: 2017
  end-page: 1489
  ident: bib0360
  article-title: Privacy concerns on social networking sites: A longitudinal study
  publication-title: Journal of Marketing Management
– start-page: 351
  year: 2017
  end-page: 362
  ident: bib0560
  article-title: Determining consumer engagement in word-of-mouth: Trust and network ties in a social commerce setting.
  publication-title: Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
– volume: 44
  start-page: 164
  year: 2019
  end-page: 177
  ident: bib0870
  article-title: Does privacy assurance on social commerce sites matter to millennials?
  publication-title: International Journal of Information Management
– year: 2016
  ident: bib0700
  article-title: Development of human-centered social robot with embedded personality for elderly care.
  publication-title: Mechanisms and Machine Science (Vol. 39, pp. 233–247)
– volume: 39
  start-page: 846
  year: 2011
  end-page: 869
  ident: bib0440
  article-title: Customer experience quality: An exploration in business and consumer contexts using repertory grid technique
  publication-title: Journal of the Academy of Marketing Science
– volume: 12
  start-page: 24
  year: 2019
  end-page: 34
  ident: bib0260
  article-title: Privacy-preserving voice-based search over mHealth data
  publication-title: Smart Health : International Conference, ICSH 2014, Beijing, China, July 10-11, 2014 Proceedings ICSH (Conference : Smart Health) (2014 : Beijing, China)
– volume: 33
  start-page: 423
  year: 2005
  end-page: 430
  ident: bib0670
  article-title: Fuzzy sets and social research
  publication-title: Sociological Methods & Research
– volume: 1469
  start-page: 2
  year: 2016
  end-page: 3
  ident: bib0115
  article-title: The evolving behaviors of empowered consumers
  publication-title: Teller Vision
– volume: 31
  start-page: 815
  year: 2015
  end-page: 831
  ident: bib0085
  article-title: Need for affiliation, need for popularity, self-esteem, and the moderating effect of big five personality traits affecting individuals’ self-disclosure on facebook
  publication-title: International Journal of Human-computer Interaction
– volume: 21
  start-page: 548
  year: 2017
  end-page: 571
  ident: bib0925
  article-title: The dimensions of M-Interactivity and their impacts in the mobile commerce context
  publication-title: International Journal of Electronic Commerce
– volume: 133
  start-page: 296
  year: 2019
  end-page: 316
  ident: bib0450
  article-title: A hybrid SEM-neural network analysis of social media addiction
  publication-title: Expert Systems With Applications
– volume: 33
  start-page: 36
  year: 2016
  end-page: 47
  ident: bib0595
  article-title: Differences and similarities between impulse buying and variety seeking: A personality-based perspective
  publication-title: Psychology & Marketing
– volume: 14
  start-page: 16
  year: 2019
  end-page: 29
  ident: bib0350
  article-title: Personality-based personalization of online store features using genetic programming: Analysis and experiment
  publication-title: Journal of Theoretical and Applied Electronic Commerce Research
– volume: 144
  year: 2020
  ident: bib0425
  article-title: Industrial human resource management optimization based on skills and characteristics
  publication-title: Computers & Industrial Engineering
– volume: 31
  start-page: 307
  year: 2015
  end-page: 335
  ident: bib0155
  article-title: Privacy concerns for use of voice activated personal assistant in the public space
  publication-title: International Journal of Human-computer Interaction
– volume: 116
  start-page: 356
  year: 2020
  end-page: 365
  ident: bib0285
  article-title: Customer experience management in the age of big data analytics: A strategic framework
  publication-title: Journal of Business Research
– year: 2017
  ident: bib0435
  article-title: The insecurity of home digital voice assistants -- Amazon alexa as a case study. ArXiv preprint ArXiv:1712.03327
– volume: 20
  start-page: 443
  year: 2016
  end-page: 469
  ident: bib0475
  article-title: How customer expectations become adjusted after purchase
  publication-title: International Journal of Electronic Commerce
– volume: 69
  start-page: 794
  year: 2016
  end-page: 803
  ident: bib0600
  article-title: Explaining online shopping behavior with fsQCA: The role of cognitive and affective perceptions
  publication-title: Journal of Business Research
– volume: 84
  start-page: 23
  year: 2020
  end-page: 44
  ident: bib0470
  article-title: Customer satisfaction and its impact on the future costs of selling
  publication-title: Journal of Marketing
– volume: 32
  start-page: 502
  year: 2016
  end-page: 525
  ident: bib0500
  article-title: Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement
  publication-title: Journal of Marketing Management
– volume: 94
  start-page: 19
  year: 2017
  end-page: 28
  ident: bib0245
  article-title: Privacy concerns for mobile app download: An elaboration likelihood model perspective
  publication-title: Decision Support Systems
– volume: 16
  start-page: 72
  year: 2015
  end-page: 107
  ident: bib0460
  article-title: Online recommendation systems in a B2C E-commerce context: A review and future directions
  publication-title: Journal of the Association for Information Systems
– volume: 107
  start-page: 256
  year: 2020
  end-page: 270
  ident: bib0865
  article-title: Online retailing across e-channels and e-channel touchpoints: Empirical studies of consumer behavior in the multichannel e-commerce environment
  publication-title: Journal of Business Research
– volume: 56
  year: 2020
  ident: bib0630
  article-title: Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience
  publication-title: Journal of Retailing and Consumer Services
– volume: 31
  start-page: 974
  year: 2015
  end-page: 994
  ident: bib0365
  article-title: An empirical analysis of factors influencing M-Shopping use
  publication-title: International Journal of Human-computer Interaction
– year: 2019
  ident: bib0165
  article-title: Driving the automotive customer experience towards the age of mobility
– volume: 80
  start-page: 271
  year: 2018
  end-page: 282
  ident: bib0190
  article-title: Investigating the effects of smart technology on customer dynamics and customer experience
  publication-title: Computers in Human Behavior
– volume: 9
  start-page: 166
  year: 2014
  end-page: 174
  ident: bib0210
  article-title: Personality traits as predictors of shopping motivations and behaviors: A canonical correlation analysis
  publication-title: Arab Economic and Business Journal
– volume: 132
  start-page: 217
  year: 2018
  end-page: 229
  ident: bib0860
  article-title: The future of omnichannel retail: A four-stage Delphi study
  publication-title: Technological Forecasting and Social Change
– volume: 84
  start-page: 194
  year: 2018
  end-page: 210
  ident: bib0080
  article-title: Stereotypes or golden rules? Exploring likable voice traits of social robots as active aging companions for tech-savvy baby boomers in Taiwan
  publication-title: Computers in Human Behavior
– start-page: 103280
  year: 2020
  ident: bib0090
  article-title: The role of perceived integration in WeChat usages for seeking information and sharing comments: A social capital perspective
  publication-title: Information & Management
– year: 2018
  ident: bib0380
  article-title: Voice shopping: Consumer adoption report
  publication-title: Voicebot.ai
– year: 2015
  ident: bib0045
  article-title: Perspectives on retail and consumer goods
  publication-title: Perspectives on retail and consumer goods
– volume: 63
  start-page: 272
  year: 2016
  end-page: 281
  ident: bib0175
  article-title: A fuzzy cognitive map model to calculate a user’s desirability based on personality in e-learning environments
  publication-title: Computers in Human Behavior
– volume: 43
  start-page: 85
  year: 2015
  end-page: 98
  ident: bib0915
  article-title: An online shopping behavior model integrating personality traits, perceived risk, and technology acceptance
  publication-title: Social Behavior and Personality
– volume: 109
  year: 2020
  ident: bib0690
  article-title: Effects of personalization and social role in voice shopping: An experimental study on product recommendation by a conversational voice agent
  publication-title: Computers in Human Behavior
– volume: 17
  start-page: 387
  year: 2008
  end-page: 402
  ident: bib0330
  article-title: Personality traits and concern for privacy: An empirical study in the context of location-based services
  publication-title: European Journal of Information Systems
– volume: 19
  start-page: 30
  year: 2009
  end-page: 49
  ident: bib0075
  article-title: Assessing customer satisfaction in a V-commerce environment
  publication-title: Journal of Organizational Computing and Electronic Commerce
– volume: 34
  start-page: 389
  year: 2020
  end-page: 398
  ident: bib0385
  article-title: AI voice bots: A services marketing research agenda
  publication-title: Journal of Services Marketing
– volume: 37
  start-page: 622
  year: 2018
  end-page: 633
  ident: bib0410
  article-title: Interplay between trust, information privacy concerns and behavioural intention of users on online social networks
  publication-title: Behaviour & Information Technology
– volume: 1
  start-page: 112
  year: 2015
  end-page: 124
  ident: bib0695
  article-title: Building technology platform aimed to develop service robot with embedded personality and enhanced communication with social environment
  publication-title: Digital Communications and Networks
– volume: 294
  start-page: 7
  year: 2018
  end-page: 14
  ident: bib0070
  article-title: Personality biomarkers of pathological gambling: A machine learning study
  publication-title: Journal of Neuroscience Methods
– volume: 85
  start-page: 325
  year: 2018
  end-page: 336
  ident: bib0535
  article-title: Developing a mobile applications customer experience model (MACE)- implications for retailers
  publication-title: Journal of Business Research
– volume: 32
  start-page: 139
  year: 2012
  end-page: 146
  ident: bib0740
  article-title: Product attributes and brand equity in the mobile domain: The mediating role of customer experience
  publication-title: International Journal of Information Management
– volume: 1
  start-page: 107
  year: 2017
  ident: bib0270
  article-title: PLS-SEM or CB-SEM: Updated guidelines on which method to use
  publication-title: International Journal of Multivariate Data Analysis
– volume: 50
  start-page: 325
  year: 2020
  end-page: 336
  ident: bib0750
  article-title: Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach
  publication-title: International Journal of Information Management
– volume: 54
  start-page: 427
  year: 2017
  end-page: 437
  ident: bib0955
  article-title: Privacy calculus and its utility for personalization services in e-commerce: An analysis of consumer decision-making
  publication-title: Information & Management
– volume: 56
  start-page: 570
  year: 2019
  end-page: 601
  ident: bib0945
  article-title: A chronological review of empirical research on personal information privacy concerns: An analysis of contexts and research constructs
  publication-title: Information & Management
– volume: 29
  start-page: 175
  issue: 1
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0490
  article-title: Developing a quality of experience (QoE) model for web applications
  publication-title: Information Systems Journal
  doi: 10.1111/isj.12192
– volume: 44
  start-page: 164
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0870
  article-title: Does privacy assurance on social commerce sites matter to millennials?
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2018.10.016
– volume: 21
  start-page: 548
  issue: 4
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0925
  article-title: The dimensions of M-Interactivity and their impacts in the mobile commerce context
  publication-title: International Journal of Electronic Commerce
  doi: 10.1080/10864415.2016.1355645
– start-page: 102
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0465
  article-title: Understanding the role of privacy and trust in intelligent personal assistant adoption
  publication-title: Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
– volume: 18
  start-page: 428
  issue: 4
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0035
  article-title: Do personality traits and shopping motivations affect social commerce adoption intentions? Evidence from an emerging market
  publication-title: Journal of Internet Commerce
  doi: 10.1080/15332861.2019.1668659
– year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0590
  article-title: AI-based voice assistant systems: Evaluating from the interaction and trust perspectives
  publication-title: AMCIS 2017 - America’S Conference on Information Systems: A Tradition of Innovation
– volume: 85
  start-page: 325
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0535
  article-title: Developing a mobile applications customer experience model (MACE)- implications for retailers
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2018.01.018
– volume: 110
  start-page: 918
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0200
  article-title: Predicting user reactions to Twitter feed content based on personality type and social cues
  publication-title: Future Generation Computer Systems
  doi: 10.1016/j.future.2019.10.044
– volume: 39
  start-page: 846
  issue: 6
  year: 2011
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0440
  article-title: Customer experience quality: An exploration in business and consumer contexts using repertory grid technique
  publication-title: Journal of the Academy of Marketing Science
  doi: 10.1007/s11747-010-0219-0
– volume: 43
  start-page: 85
  issue: 1
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0915
  article-title: An online shopping behavior model integrating personality traits, perceived risk, and technology acceptance
  publication-title: Social Behavior and Personality
  doi: 10.2224/sbp.2015.43.1.85
– volume: 54
  start-page: 393
  issue: 2
  year: 2011
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0185
  article-title: Building better causal theories: A fuzzy set approach to typologies in organization research
  publication-title: The Academy of Management Journal
– volume: 51
  start-page: 1
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0250
  article-title: Analysis of speech features and personality traits
  publication-title: Biomedical Signal Processing and Control
  doi: 10.1016/j.bspc.2019.01.027
– volume: 15
  start-page: 173
  issue: 2
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0480
  article-title: Distrust online in the financial services market: The relevance of experiential knowledge and information exchange
  publication-title: Journal of Customer Behaviour
  doi: 10.1362/147539216X14594362873776
– volume: 85
  start-page: 31
  issue: 1
  year: 2009
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0850
  article-title: Customer experience creation: Determinants, dynamics and management strategies
  publication-title: Journal of Retailing
  doi: 10.1016/j.jretai.2008.11.001
– volume: 1
  start-page: 107
  issue: 2
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0270
  article-title: PLS-SEM or CB-SEM: Updated guidelines on which method to use
  publication-title: International Journal of Multivariate Data Analysis
  doi: 10.1504/IJMDA.2017.087624
– volume: 31
  start-page: 251
  issue: 4
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0020
  article-title: Personality antecedents of customer citizenship behaviors in online shopping situations
  publication-title: Psychology & Marketing
  doi: 10.1002/mar.20692
– volume: 45
  start-page: 223
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0725
  article-title: Making a case for speech analytics to improve customer service quality: Vision, implementation, and evaluation
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2018.01.002
– year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0880
  article-title: voice shopping: The effect of the consumer-voice assistant parasocial relationship on the consumer’s perception and decision making
– volume: 56
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0630
  article-title: Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2020.102171
– volume: 42
  start-page: 143
  issue: 1
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0230
  article-title: How much to share with third parties? User privacy concerns and website dilemmas
  publication-title: MIS Quarterly: Management Information Systems
  doi: 10.25300/MISQ/2018/13839
– volume: 69
  start-page: 4882
  issue: 11
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0195
  article-title: Influence of innovation capability and customer experience on reputation and loyalty
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2016.04.047
– volume: 59
  start-page: 1216
  issue: 6
  year: 1990
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0220
  article-title: An alternative“ description of personality”: The big-five factor structure
  publication-title: Journal of Personality and Social Psychology
  doi: 10.1037/0022-3514.59.6.1216
– volume: 25
  start-page: 607
  issue: 6
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0355
  article-title: Blissfully ignorant: The effects of general privacy concerns, general institutional trust, and affect in the privacy calculus
  publication-title: Information Systems Journal
  doi: 10.1111/isj.12062
– volume: 56
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0645
  article-title: Privacy threats with retail technologies: A consumer perspective
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2020.102160
– year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0275
– volume: 53
  start-page: 6
  issue: 9
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0570
  article-title: August 2019 CMO survey: Hiring, AI on the rise
  publication-title: Marketing News
– volume: 69
  start-page: 794
  issue: 2
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0600
  article-title: Explaining online shopping behavior with fsQCA: The role of cognitive and affective perceptions
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2015.07.010
– volume: 14
  start-page: 16
  issue: 1
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0350
  article-title: Personality-based personalization of online store features using genetic programming: Analysis and experiment
  publication-title: Journal of Theoretical and Applied Electronic Commerce Research
  doi: 10.4067/S0718-18762019000100103
– volume: 144
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0425
  article-title: Industrial human resource management optimization based on skills and characteristics
  publication-title: Computers & Industrial Engineering
  doi: 10.1016/j.cie.2020.106463
– volume: 69
  start-page: 2318
  issue: 6
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0940
  article-title: Employees’ acceptance of mobile technology in a workplace: An empirical study using SEM and fsQCA
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2015.12.048
– volume: 83
  start-page: 98
  issue: 2
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0050
  article-title: Creating effective online customer experiences
  publication-title: Journal of Marketing
  doi: 10.1177/0022242918809930
– volume: 80
  start-page: 69
  issue: 6
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0445
  article-title: Understanding customer experience throughout the customer journey
  publication-title: Journal of Marketing
  doi: 10.1509/jm.15.0420
– volume: 49
  start-page: 242
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0820
  article-title: Would you like to play? A comparison of a gamified survey with a traditional online survey method
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2019.06.001
– year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0555
  article-title: Value co-creation and purchase intention in social commerce: The enabling role of word-of-mouth and trust
  publication-title: AMCIS 2017 - America’S Conference on Information Systems: A Tradition of Innovation
– volume: 162
  year: 2021
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0735
  article-title: A new health care system enabled by machine intelligence: Elderly people’s trust or losing self control
  publication-title: Technological Forecasting and Social Change
  doi: 10.1016/j.techfore.2020.120334
– volume: 116
  start-page: 420
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0895
  article-title: Characterizing customer experience management in business markets
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2019.08.050
– year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0165
– volume: 26
  start-page: 106
  issue: 2
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0265
  article-title: Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research
  publication-title: European Business Review
  doi: 10.1108/EBR-10-2013-0128
– volume: 48
  start-page: 15
  issue: 4
  year: 2008
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0395
  article-title: The influence of personality traits and information privacy concerns on behavioral intentions
  publication-title: Journal of Computer Information Systems
– volume: 84
  start-page: 194
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0080
  article-title: Stereotypes or golden rules? Exploring likable voice traits of social robots as active aging companions for tech-savvy baby boomers in Taiwan
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2018.02.025
– volume: 25
  start-page: 145
  issue: 4
  year: 2008
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0655
  article-title: Evaluating anthropomorphic product recommendation agents: A social relationship perspective to designing information systems
  publication-title: Journal of Management Information Systems
  doi: 10.2753/MIS0742-1222250405
– volume: 19
  start-page: 561
  issue: 4
  year: 1995
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0800
  article-title: Assessing IT usage: The role of prior experience
  publication-title: MIS Quarterly: Management Information Systems
  doi: 10.2307/249633
– volume: 115
  start-page: 1182
  issue: 7
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0745
  article-title: Trust development and transfer in social commerce: Prior experience as moderator
  publication-title: Industrial Management & Data Systems
  doi: 10.1108/IMDS-01-2015-0019
– volume: 35
  start-page: 285
  issue: 4
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0005
  article-title: An extension of Delone and McLean IS success model with self-efficacy: Online learning usage in Yemen
  publication-title: International Journal of Information and Learning Technology
  doi: 10.1108/IJILT-11-2017-0116
– start-page: 2153
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0615
  article-title: Value co-creation and trust in social commerce: An fsQCA approach
  publication-title: Proceedings of the 25th European Conference on Information Systems
– volume: 63
  start-page: 453
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0430
  article-title: Personalization-privacy paradox and consumer conflict with the use of location-based mobile commerce
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2016.05.056
– year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0045
  article-title: Perspectives on retail and consumer goods
– volume: 24
  start-page: 9
  issue: 2
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0705
  article-title: Voice assistants are changing shopping--Are you ready?
  publication-title: Speech Technology Magazine
– volume: 99
  start-page: 28
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0525
  article-title: Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2019.05.009
– year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0145
  article-title: Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy
  publication-title: International Journal of Information Management
– volume: 31
  start-page: 974
  issue: 12
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0365
  article-title: An empirical analysis of factors influencing M-Shopping use
  publication-title: International Journal of Human-computer Interaction
  doi: 10.1080/10447318.2015.1085717
– volume: 88
  start-page: 879
  issue: 5
  year: 2003
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0650
  article-title: Common method biases in behavioral research: A critical review of the literature and recommended remedies
  publication-title: The Journal of Applied Psychology
  doi: 10.1037/0021-9010.88.5.879
– volume: 36
  start-page: 489
  issue: 5
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0580
  article-title: Okay, Google!: An empirical study on voice assistants on consumer engagement and loyalty
  publication-title: Psychology & Marketing
  doi: 10.1002/mar.21192
– volume: 54
  start-page: 998
  issue: 8
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0755
  article-title: Conceptualizing and measuring quality of experience of the internet of things: Exploring how quality is perceived by users
  publication-title: Information & Management
  doi: 10.1016/j.im.2017.02.006
– volume: 33
  start-page: 9
  issue: 18
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0885
  article-title: Voice shopping is revolutionizing E-Commerce
  publication-title: Twice
– year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0380
  article-title: Voice shopping: Consumer adoption report
– volume: 31
  start-page: 307
  issue: 4
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0155
  article-title: Privacy concerns for use of voice activated personal assistant in the public space
  publication-title: International Journal of Human-computer Interaction
  doi: 10.1080/10447318.2014.986642
– volume: 27
  start-page: 51
  issue: 1
  year: 2003
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0205
  article-title: Trust and tam in online shopping: AN integrated model
  publication-title: MIS Quarterly: Management Information Systems
  doi: 10.2307/30036519
– volume: 37
  start-page: 622
  issue: 6
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0410
  article-title: Interplay between trust, information privacy concerns and behavioural intention of users on online social networks
  publication-title: Behaviour & Information Technology
  doi: 10.1080/0144929X.2018.1470671
– volume: 80
  start-page: 58
  issue: 5
  year: 2013
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0160
  article-title: Collision course
  publication-title: Canadian Underwriter
– volume: 16
  start-page: 72
  issue: 2
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0460
  article-title: Online recommendation systems in a B2C E-commerce context: A review and future directions
  publication-title: Journal of the Association for Information Systems
  doi: 10.17705/1jais.00389
– year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0370
– volume: 6
  start-page: e03218
  issue: 1
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0715
  article-title: Applying artificial intelligence to explore sexual cyberbullying behaviour
  publication-title: Heliyon
  doi: 10.1016/j.heliyon.2020.e03218
– volume: 12
  start-page: 24
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0260
  article-title: Privacy-preserving voice-based search over mHealth data
  publication-title: Smart Health : International Conference, ICSH 2014, Beijing, China, July 10-11, 2014 Proceedings ICSH (Conference : Smart Health) (2014 : Beijing, China)
– volume: 55
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0495
  article-title: Smartphone use while driving: A fuzzy-set qualitative comparative analysis of personality profiles influencing frequent high-risk smartphone use while driving in Germany
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2020.102207
– year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0435
– volume: 14
  start-page: 291
  issue: 3
  year: 2006
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0660
  article-title: Set relations in social research: Evaluating their consistency and coverage
  publication-title: Political Analysis
  doi: 10.1093/pan/mpj019
– volume: 39
  start-page: 39
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0400
  article-title: Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions?
  publication-title: Journal of Interactive Marketing
  doi: 10.1016/j.intmar.2017.03.001
– volume: 36
  start-page: 363
  issue: 4
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0770
  article-title: Personality traits and complaining behaviors: A focus on Japanese consumers
  publication-title: Psychology & Marketing
  doi: 10.1002/mar.21184
– volume: 147
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0130
  article-title: Intelligent personal assistants: A systematic literature review
  publication-title: Expert Systems With Applications
  doi: 10.1016/j.eswa.2020.113193
– volume: 12
  start-page: 313
  issue: 4
  year: 2002
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0565
  article-title: Personalization and personality: Some effects of customizing message style based on consumer personality
  publication-title: Journal of Consumer Psychology
  doi: 10.1016/S1057-7408(16)30083-3
– volume: 56
  start-page: 570
  issue: 4
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0945
  article-title: A chronological review of empirical research on personal information privacy concerns: An analysis of contexts and research constructs
  publication-title: Information & Management
  doi: 10.1016/j.im.2018.10.001
– volume: 133
  start-page: 296
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0450
  article-title: A hybrid SEM-neural network analysis of social media addiction
  publication-title: Expert Systems With Applications
  doi: 10.1016/j.eswa.2019.05.024
– volume: 52
  start-page: 1
  issue: 1
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0855
  article-title: The influence of website dimensionality on customer experiences, perceptions and behavioral intentions: An exploration of 2D vs. 3D web design
  publication-title: Information & Management
  doi: 10.1016/j.im.2014.10.005
– year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0720
  article-title: MarketLine Company profile: Santander UK plc
– volume: 47
  start-page: 369
  issue: 3
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0795
  article-title: Online relationship marketing
  publication-title: Journal of the Academy of Marketing Science
  doi: 10.1007/s11747-018-0621-6
– volume: 136
  start-page: 113
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0320
  article-title: Online learning usage within Yemeni higher education: The role of compatibility and task-technology fit as mediating variables in the IS success model
  publication-title: Computers & Education
  doi: 10.1016/j.compedu.2019.02.012
– volume: 175
  start-page: 98
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0825
  article-title: The effects of personality traits and website quality on online impulse buying
  publication-title: Procedia - Social and Behavioral Sciences
  doi: 10.1016/j.sbspro.2015.01.1179
– volume: 48
  start-page: 64
  issue: 1
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0810
  article-title: Personalized mobile marketing strategies
  publication-title: Journal of the Academy of Marketing Science
  doi: 10.1007/s11747-019-00693-3
– volume: 85
  start-page: 1
  issue: 1
  year: 2009
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0235
  article-title: Customer experience management in retailing: An organizing framework
  publication-title: Journal of Retailing
  doi: 10.1016/j.jretai.2009.01.001
– year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0685
– volume: 48
  start-page: 24
  issue: 1
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0125
  article-title: How artificial intelligence will change the future of marketing
  publication-title: Journal of the Academy of Marketing Science
  doi: 10.1007/s11747-019-00696-0
– volume: 36
  start-page: 450
  issue: 2
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0935
  article-title: Acting like humans? Anthropomorphism and consumer’s willingness to pay in electronic commerce
  publication-title: Journal of Management Information Systems
  doi: 10.1080/07421222.2019.1598691
– volume: 57
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0830
  article-title: Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2020.102233
– volume: 20
  start-page: 443
  issue: 4
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0475
  article-title: How customer expectations become adjusted after purchase
  publication-title: International Journal of Electronic Commerce
  doi: 10.1080/10864415.2016.1171973
– volume: 60
  start-page: 597
  issue: 6
  year: 2007
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0055
  article-title: Personality determinants of online shopping: Explaining online purchase intentions using a hierarchical approach
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2006.06.008
– volume: 31
  start-page: 510
  issue: 6
  year: 2011
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0295
  article-title: Understanding customer experiences in online blog environments
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2011.05.003
– volume: 15
  start-page: 1
  issue: 1
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0025
  article-title: Multi-dimensional nature of innovation at Amazon
  publication-title: International Journal of Business Innovation and Research
  doi: 10.1504/IJBIR.2018.088461
– volume: 33
  start-page: 1219
  issue: 11
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0300
  article-title: Does confirmation always matter? Extending confirmation-based theories
  publication-title: Behaviour & Information Technology
  doi: 10.1080/0144929X.2013.857431
– year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0415
  article-title: Measuring customer experience quality: The EXQ scale revisited
  publication-title: Journal of Business Research
– volume: 1
  start-page: 112
  issue: 2
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0695
  article-title: Building technology platform aimed to develop service robot with embedded personality and enhanced communication with social environment
  publication-title: Digital Communications and Networks
  doi: 10.1016/j.dcan.2015.03.002
– volume: 106
  start-page: 44
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0905
  article-title: The privacy trade-off for mobile app downloads: The roles of app value, intrusiveness, and privacy concerns
  publication-title: Decision Support Systems
  doi: 10.1016/j.dss.2017.12.003
– volume: 125
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0835
  article-title: Personality traits and preferences for specialty coffee: Results from a coffee shop field experiment
  publication-title: Food Research International
  doi: 10.1016/j.foodres.2019.108504
– volume: 56
  start-page: 103162
  issue: 8
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0240
  article-title: Impacts of case-based health knowledge system in hospital management: The mediating role of group effectiveness
  publication-title: Information & Management
  doi: 10.1016/j.im.2019.04.005
– volume: 95
  start-page: 295
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0255
  article-title: Using privacy calculus theory to explore entrepreneurial directions in mobile location-based advertising: Identifying intrusiveness as the critical risk factor
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2018.09.015
– volume: 33
  start-page: 423
  issue: 4
  year: 2005
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0670
  article-title: Fuzzy sets and social research
  publication-title: Sociological Methods & Research
  doi: 10.1177/0049124105274499
– volume: 34
  start-page: 730
  issue: 5
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0610
  article-title: The interplay of online shopping motivations and experiential factors on personalized e-commerce: A complexity theory approach
  publication-title: Telematics and Informatics
  doi: 10.1016/j.tele.2016.08.021
– volume: 46
  start-page: 651
  issue: 4
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0680
  article-title: In brands we trust? A multicategory, multicountry investigation of sensitivity of consumers’ trust in brands to marketing-mix activities
  publication-title: The Journal of Consumer Research
  doi: 10.1093/jcr/ucz026
– volume: 33
  start-page: 1465
  issue: 17–18
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0360
  article-title: Privacy concerns on social networking sites: A longitudinal study
  publication-title: Journal of Marketing Management
  doi: 10.1080/0267257X.2017.1400994
– start-page: 405
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0505
  article-title: The evolution of marketing in the context of voice commerce: A managerial perspective
  publication-title: Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
– volume: 18
  start-page: 5
  issue: 4
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0640
  article-title: Introduction to the special issue information technology in retail: Toward omnichannel retailing
  publication-title: International Journal of Electronic Commerce
  doi: 10.2753/JEC1086-4415180400
– year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0375
– start-page: 101
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0065
  article-title: “hey, siri”,“ Ok, google”,“ Alexa”. Acceptance-relevant factors of virtual voice-assistants
  publication-title: 2019 IEEE International Professional Communication Conference (ProComm)
  doi: 10.1109/ProComm.2019.00025
– volume: 31
  start-page: 52
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0225
  article-title: The Big five, happiness, and shopping
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2016.03.007
– volume: 53
  start-page: 868
  issue: 7
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0100
  article-title: The effects of general privacy concerns and transactional privacy concerns on Facebook apps usage
  publication-title: Information & Management
  doi: 10.1016/j.im.2016.02.003
– volume: 86
  start-page: e12115
  issue: 1
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0510
  article-title: Individual consumers’ trust in B2C automobile e-commerce in Tanzania: Assessment of the influence of web design and consumer personality
  publication-title: The Electronic Journal of Information Systems in Developing Countries
  doi: 10.1002/isd2.12115
– volume: 3
  start-page: 60
  issue: 2
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0540
  article-title: Do User Satisfaction and Actual Usage of Online Learning Impact Students Performance?
  publication-title: International Journal of Management and Human Science (IJMHS)
– start-page: 2
  issue: may
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0760
  article-title: How voice assistants could change the way we shop
  publication-title: Harvard Business Review
– start-page: 102168
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0150
  article-title: Setting the future of digital and social media marketing research: Perspectives and research propositions
  publication-title: International Journal of Information Management
– volume: 53
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0105
  article-title: Consumers response towards mobile commerce applications: S-O-R approach
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2020.102106
– volume: 57
  start-page: 459
  issue: 3
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0790
  article-title: The voice of the Chinese customer: Facilitating ecommerce encounters
  publication-title: International Journal of Market Research
  doi: 10.2501/IJMR-2015-037
– volume: 9
  start-page: 39
  issue: 3
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0775
  article-title: Integration of textual VoC into a CX data model for business intelligence use in B2C
  publication-title: Journal of Intelligence Studies in Business
– volume: 65
  start-page: 402
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0215
  article-title: Transferring decisions to an algorithm: A simple route choice experiment
  publication-title: Transportation Research Part F, Traffic Psychology and Behaviour
  doi: 10.1016/j.trf.2019.08.011
– volume: 15
  start-page: 37
  issue: 1
  year: 2004
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0620
  article-title: Building effective online marketplaces with institution-based trust
  publication-title: Information Systems Research
  doi: 10.1287/isre.1040.0015
– volume: 17
  start-page: 12
  issue: 9
  year: 2013
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0390
  article-title: Which interaction channels are most popular? - CRM magazine
  publication-title: CRM Magazine
– start-page: 101503
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0920
  article-title: The effects of negative information-related incidents on social media discontinuance intention: Evidence from SEM and fsQCA
  publication-title: Telematics and Informatics
– volume: 36
  start-page: 1205
  issue: 6, Part B
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0170
  article-title: Transactional quality, relational quality, and consumer e-loyalty: Evidence from SEM and fsQCA
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2016.08.006
– volume: 19
  start-page: 30
  issue: 1
  year: 2009
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0075
  article-title: Assessing customer satisfaction in a V-commerce environment
  publication-title: Journal of Organizational Computing and Electronic Commerce
  doi: 10.1080/10919390802605083
– start-page: 351
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0560
  article-title: Determining consumer engagement in word-of-mouth: Trust and network ties in a social commerce setting.
  publication-title: Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
– volume: 21
  start-page: 1028
  issue: 6
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0780
  article-title: Social interaction, convenience and customer satisfaction: The mediating effect of customer experience
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2014.04.007
– volume: 58
  year: 2021
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0015
  article-title: A cross cultural study of gender differences in omnichannel retailing contexts
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2020.102265
– volume: 25
  start-page: 355
  issue: 4
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0785
  article-title: Technostress creators and job outcomes: Theorising the moderating influence of personality traits
  publication-title: Information Systems Journal
  doi: 10.1111/isj.12067
– volume: 34
  start-page: 210
  issue: 3
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0315
  article-title: Internet usage, user satisfaction, task-technology fit, and performance impact among public sector employees in Yemen
  publication-title: International Journal of Information and Learning Technology
  doi: 10.1108/IJILT-11-2016-0051
– volume: 23
  start-page: 1
  issue: 2
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0575
  article-title: Cross-national differences in consumer satisfaction: Mobile services in emerging and developed markets
  publication-title: Journal of International Marketing
  doi: 10.1509/jim.14.0127
– volume: 132
  start-page: 217
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0860
  article-title: The future of omnichannel retail: A four-stage Delphi study
  publication-title: Technological Forecasting and Social Change
  doi: 10.1016/j.techfore.2018.02.004
– volume: 161
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0110
  article-title: The personalization–privacy paradox in the attention economy
  publication-title: Technological Forecasting and Social Change
  doi: 10.1016/j.techfore.2020.120299
– year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0515
  article-title: Evolution and revolution: Personality research for the coming world of robots, artificial intelligence, and autonomous systems
– volume: 68
  start-page: 1332
  issue: 6
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0805
  article-title: Can knowledge be transferred from business schools to business organizations through in-service training students? SEM and fsQCA findings
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2014.12.003
– volume: 24
  start-page: 249
  issue: 3
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0840
  article-title: Understanding e-Government portal use in rural India: Role of demographic and personality characteristics
  publication-title: Information Systems Journal
  doi: 10.1111/isj.12008
– volume: 116
  start-page: 2
  issue: 1
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0280
  article-title: Using PLS path modeling in new technology research: Updated guidelines
  publication-title: Industrial Management & Data Systems
  doi: 10.1108/IMDS-09-2015-0382
– year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0700
  article-title: Development of human-centered social robot with embedded personality for elderly care.
  doi: 10.1007/978-3-319-30674-2_18
– volume: 113
  start-page: 95
  issue: 1
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0520
  article-title: Dispositional pathways to trust: Self-esteem and agreeableness interact to predict trust and negative emotional disclosure
  publication-title: Journal of Personality and Social Psychology
  doi: 10.1037/pspi0000093
– volume: 72
  start-page: 432
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0585
  article-title: The media inequality: Comparing the initial human-human and human-AI social interactions
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2017.02.067
– volume: 57
  issue: 2
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0550
  article-title: Exploring the relationship between big data analytics capability and competitive performance: The mediating roles of dynamic and operational capabilities
  publication-title: Information & Management
  doi: 10.1016/j.im.2019.05.004
– volume: 31
  start-page: 815
  issue: 11
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0085
  article-title: Need for affiliation, need for popularity, self-esteem, and the moderating effect of big five personality traits affecting individuals’ self-disclosure on facebook
  publication-title: International Journal of Human-computer Interaction
  doi: 10.1080/10447318.2015.1067479
– volume: 35
  start-page: 1401
  issue: 15–16
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0060
  article-title: Siri, Alexa, and other digital assistants: A study of customer satisfaction with artificial intelligence applications
  publication-title: Journal of Marketing Management
  doi: 10.1080/0267257X.2019.1687571
– volume: 17
  start-page: 387
  issue: 4
  year: 2008
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0330
  article-title: Personality traits and concern for privacy: An empirical study in the context of location-based services
  publication-title: European Journal of Information Systems
  doi: 10.1057/ejis.2008.29
– volume: 46
  start-page: 198
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0095
  article-title: The influence of individual values on internet use: A multinational study
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2018.12.010
– volume: 9
  start-page: 166
  issue: 2
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0210
  article-title: Personality traits as predictors of shopping motivations and behaviors: A canonical correlation analysis
  publication-title: Arab Economic and Business Journal
  doi: 10.1016/j.aebj.2014.10.001
– year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0305
  article-title: Speaking and listening: Mismatched human-like conversation qualities undermine social perception and trust in AI-based voice assistants
  publication-title: Proceedings of the 23rd Pacific Asia Conference on Information Systems: Secure ICT Platform for the 4th Industrial Revolution
– volume: 36
  start-page: 1218
  issue: 6
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0310
  article-title: The influence of peer characteristics and technical features of a social shopping website on a consumer’s purchase intention
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2016.08.005
– volume: 62
  start-page: 15
  issue: 1
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0345
  article-title: Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence
  publication-title: Business Horizons
  doi: 10.1016/j.bushor.2018.08.004
– volume: 45
  start-page: 120
  issue: 1
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0730
  article-title: Reinquiry into advertising avoidance on the internet: A conceptual replication and extension
  publication-title: Journal of Advertising
  doi: 10.1080/00913367.2015.1085819
– volume: 10
  start-page: 15
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0420
  article-title: Customer experience - an analysis of the concept and its performance in airline brands
  publication-title: Research in Transportation Business & Management
  doi: 10.1016/j.rtbm.2014.05.004
– volume: 67
  start-page: 2495
  issue: 12
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0900
  article-title: Embrace perform model: Complexity theory, contrarian case analysis, and multiple realities
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2014.07.006
– volume: 84
  start-page: 23
  issue: 4
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0470
  article-title: Customer satisfaction and its impact on the future costs of selling
  publication-title: Journal of Marketing
  doi: 10.1177/0022242920923307
– volume: 63
  start-page: 272
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0175
  article-title: A fuzzy cognitive map model to calculate a user’s desirability based on personality in e-learning environments
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2016.05.041
– volume: 53
  start-page: 1
  issue: 1
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0040
  article-title: Do context and personality matter? Trust and privacy concerns in disclosing private information online
  publication-title: Information & Management
  doi: 10.1016/j.im.2015.08.001
– volume: 32
  start-page: 502
  issue: 5–6
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0500
  article-title: Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement
  publication-title: Journal of Marketing Management
  doi: 10.1080/0267257X.2015.1128472
– volume: 37
  start-page: 380
  issue: 5
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0120
  article-title: In- and extra-role knowledge sharing among information technology professionals: The five-factor model perspective
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2017.04.011
– volume: 54
  start-page: 427
  issue: 4
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0955
  article-title: Privacy calculus and its utility for personalization services in e-commerce: An analysis of consumer decision-making
  publication-title: Information & Management
  doi: 10.1016/j.im.2016.10.001
– volume: 294
  start-page: 7
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0070
  article-title: Personality biomarkers of pathological gambling: A machine learning study
  publication-title: Journal of Neuroscience Methods
  doi: 10.1016/j.jneumeth.2017.10.023
– volume: 34
  start-page: 195
  issue: 2
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0765
  article-title: The impact of perceived visual complexity of mobile online shops on user’s satisfaction
  publication-title: Psychology & Marketing
  doi: 10.1002/mar.20983
– volume: 35
  start-page: 691
  issue: 6
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0340
  article-title: F-Commerce platform for apparel online social shopping: Testing a Mowen’s 3M model
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2015.07.004
– volume: 1469
  start-page: 2
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0115
  article-title: The evolving behaviors of empowered consumers
  publication-title: Teller Vision
– volume: 27
  start-page: 129
  issue: 2
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0710
  article-title: From dataset to qualitative comparative analysis (QCA)—Challenges and tricky points: A research note on contrarian case analysis and data calibration
  publication-title: Australasian Marketing Journal
  doi: 10.1016/j.ausmj.2018.11.001
– volume: 36
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0485
  article-title: From Alexa to Siri and the GDPR: The gendering of virtual personal assistants and the role of data protection impact assessments
  publication-title: Computer Law & Security Report
  doi: 10.1016/j.clsr.2019.105366
– year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0180
– volume: 94
  start-page: 19
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0245
  article-title: Privacy concerns for mobile app download: An elaboration likelihood model perspective
  publication-title: Decision Support Systems
  doi: 10.1016/j.dss.2016.10.002
– volume: 107
  start-page: 256
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0865
  article-title: Online retailing across e-channels and e-channel touchpoints: Empirical studies of consumer behavior in the multichannel e-commerce environment
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2018.10.048
– volume: 27
  start-page: 193
  issue: 2
  year: 2012
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0875
  article-title: Personality and trust fosters service quality
  publication-title: Journal of Business and Psychology
  doi: 10.1007/s10869-011-9235-4
– volume: 57
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0890
  article-title: The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2020.102215
– start-page: 1
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0815
  article-title: Alexa is a toy”: Exploring older adults’ reasons for using, limiting, and abandoning echo
  publication-title: Conference on Human Factors in Computing Systems - Proceedings
– volume: 29
  start-page: 260
  issue: 3
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0545
  article-title: Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities
  publication-title: European Journal of Information Systems
  doi: 10.1080/0960085X.2020.1740618
– volume: 50
  start-page: 10
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0335
  article-title: Are you still online or are you already mobile? – Predicting the path to successful conversions across different devices
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2019.04.005
– volume: 57
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0635
  article-title: Shopping intention at AI-powered automated retail stores (AIPARS)
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2020.102207
– volume: 32
  start-page: 139
  issue: 2
  year: 2012
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0740
  article-title: Product attributes and brand equity in the mobile domain: The mediating role of customer experience
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2011.11.017
– volume: 109
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0690
  article-title: Effects of personalization and social role in voice shopping: An experimental study on product recommendation by a conversational voice agent
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2020.106359
– volume: 34
  start-page: 465
  issue: 5
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0405
  article-title: Cultivating travellers’ revisit intention to e-tourism service: The moderating effect of website interactivity
  publication-title: Behaviour & Information Technology
  doi: 10.1080/0144929X.2014.978376
– year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0950
  article-title: No trespassing: Exploring privacy boundaries in personalized advertisement and its effects on ad attitude and purchase intentions on social media
  publication-title: Information & Management
– volume: 39
  start-page: 720
  issue: 4
  year: 2012
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0030
  article-title: Consumers’ trust in feelings as information
  publication-title: The Journal of Consumer Research
  doi: 10.1086/664978
– volume: 116
  start-page: 356
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0285
  article-title: Customer experience management in the age of big data analytics: A strategic framework
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2020.01.022
– volume: 50
  start-page: 325
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0750
  article-title: Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2019.09.001
– volume: 33
  start-page: 36
  issue: 1
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0595
  article-title: Differences and similarities between impulse buying and variety seeking: A personality-based perspective
  publication-title: Psychology & Marketing
  doi: 10.1002/mar.20853
– volume: 35
  start-page: 352
  issue: 3
  year: 2015
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0930
  article-title: Influencing factors of trust in consumer-to-consumer electronic commerce with gender and age
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2015.02.003
– volume: 34
  start-page: 711
  issue: 6
  year: 2014
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0290
  article-title: What improves citizens’ privacy perceptions toward RFID technology? A cross-country investigation using mixed method approach
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2014.07.002
– volume: 48
  start-page: 449
  issue: 3
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0135
  article-title: Behavioral biases in marketing
  publication-title: Journal of the Academy of Marketing Science
  doi: 10.1007/s11747-019-00699-x
– volume: 80
  start-page: 271
  year: 2018
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0190
  article-title: Investigating the effects of smart technology on customer dynamics and customer experience
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2017.11.014
– volume: 48
  start-page: 63
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0140
  article-title: Artificial intelligence for decision making in the era of Big Data – Evolution, challenges and research agenda
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2019.01.021
– year: 2010
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0455
  article-title: Level 3 communications, inc. Annual report
– volume: 34
  start-page: 389
  issue: 3
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0385
  article-title: AI voice bots: A services marketing research agenda
  publication-title: Journal of Services Marketing
  doi: 10.1108/JSM-01-2019-0043
– volume: 53
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0605
  article-title: Identifying the combinations of motivations and emotions for creating satisfied users in SNSs: An fsQCA approach
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2020.102128
– year: 2009
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0665
– volume: 114
  year: 2021
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0010
  article-title: Customer experiences in the age of artificial intelligence
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2020.106548
– start-page: 103280
  year: 2020
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0090
  article-title: The role of perceived integration in WeChat usages for seeking information and sharing comments: A social capital perspective
  publication-title: Information & Management
– volume: 60
  start-page: 602
  year: 2016
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0530
  article-title: Evolving the online customer experience … is there a role for online customer support?
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2016.02.084
– volume: 70
  start-page: 153
  year: 2017
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0625
  article-title: Beyond the Turk: Alternative platforms for crowdsourcing behavioral research
  publication-title: Journal of Experimental Social Psychology
  doi: 10.1016/j.jesp.2017.01.006
– volume: 97
  start-page: 231
  year: 2019
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0325
  article-title: Feeling displeasure from online social media postings: A study using cognitive dissonance theory
  publication-title: Computers in Human Behavior
  doi: 10.1016/j.chb.2019.02.021
– volume: 87
  start-page: 1
  year: 2008
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0675
  article-title: User’s guide to Fuzzy-Set / qualitative comparative analysis
  publication-title: Psychology, Public Policy, and Law : an Official Law Review of the University of Arizona College of Law and the University of Miami School of Law
– volume: 67
  start-page: 30
  issue: 4
  year: 2003
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0845
  article-title: Understanding the effect of customer relationship management efforts on customer retention and customer share development
  publication-title: Journal of Marketing
  doi: 10.1509/jmkg.67.4.30.18685
– volume: 33
  start-page: 166
  issue: 1
  year: 2013
  ident: 10.1016/j.ijinfomgt.2021.102309_bib0910
  article-title: The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2012.09.001
SSID ssj0017052
Score 2.6108196
Snippet •We explore the role of personality, trust, and privacy in customer experience performance during voice shopping.•We present three combinations of these...
Voice shopping is becoming increasingly popular among consumers due to the ubiquitous presence of artificial intelligence (AI)-based voice assistants in our...
SourceID hal
proquest
crossref
elsevier
SourceType Open Access Repository
Aggregation Database
Enrichment Source
Index Database
Publisher
StartPage 102309
SubjectTerms Artificial intelligence
Comparative analysis
Customer experience
Customer satisfaction
Fuzzy sets
Humanities and Social Sciences
Mathematical models
Model testing
Multivariate statistical analysis
Personality
Personalization
Prior experience
Privacy
Qualitative analysis
Shopping
Smart speaker
Trust
Voice
Voice shopping
Title Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis
URI https://dx.doi.org/10.1016/j.ijinfomgt.2021.102309
https://www.proquest.com/docview/2513608339
https://audencia.hal.science/hal-03950612
Volume 58
hasFullText 1
inHoldings 1
isFullTextHit
isPrint
link http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1Nb9QwELVKuXBBfIotpRohDiA1bOI4adLbqmq1sLQHSkVvVvyRNhVNVt1lpfbAb-InMmM7qYqQeuAUxco4UWY8fk7ePDP2Li01Nza2USkULVBqG1XCmEiLKjG8qHaSmv7oHh7l0xPx-TQ7XWN7fS0M0SpD7vc53WXr0DIOb3M8b5rxceyEShLO3SdqToXmQuxQlH_8NdA8SC2G--8sRURX3-F4NRfkxsszIlXyxMkYEDPx3zPUg3OiSv6Vsd00dPCEPQ74ESb-EZ-yNds-YyNfZAthoC7gfVCT_vCc_R5YdoBYD4hNCF0N81sQvg2u8GIbqtbA_KpZVfoamhY0NnaX9grsIIdMZn2dAfgKR1h1mGtgcd6R0sPZLvT7lAJVrsDx_qHrt_55c3MNC7sEX8bp9MZB32qP41VeHuUFOznY_7Y3jcI2DehQni8jrkqV2STWIssUoi-lYq0RSNlEiUrlsaiFIdWZUhWmztMUVzwqr3mFQMEoVSTpS7bedq19xcAimMAclBGQw9gplMA-csN5lakKweWI5b1rpA4a5rSVxg_Zk9Uu5OBTST6V3qcjFg-Gcy_jcb_Jbu97eSciJU429xu_xWgZbkUa3tPJF0lt-CIywpWrZMQ2-2CSIXMsJOLNNEdcnJYb__MAr9kjOvOktk22joFk3yB8WqotNz622MPJp9n0iI6zr99nfwDtAx8Q
linkProvider Elsevier
linkToHtml http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1NT9tAEB1BOLSXqp9qWtqOqh5aCSv2-oOYW4RApiS5ABK3lXe9BiOwI5JGgl_Vn9gZ79qIqhKHXtce29oZzz5737wB-BamWhTGN14aKf5AKY2XR0Xh6SgPCjHOd4OSd3Rn8yQ7i36ex-cbsN_VwjCt0uV-m9PbbO1GRm42R4uqGp34rVBJIET7i1rEm7DF6lTxALYmR8fZvN9M2PXbxjt8vscGj2he1RV78uaCeZUiaJUMmJz470Vq85LZkn8l7XYlOnwJLxyExIl9ylewYerXMLR1tuje1SV-d4LSP97A755ohwT3kAmF2JS4eMDhO9jWXuxgXhe4uK3Wub7DqkZNg82NuUXTKyKzWVdqgLbIEdcNpRtcXjYs9nCxh12rUuTiFTw5mLXXLX_d39_h0qzQVnK2kuOoH-TH6SyrkPIWzg4PTvczz3VqIJ-KZOUJlarYBL6O4lgRAFPK15qwlAlUlKvEj8qoYOGZVI2LMglD-uhRSSlywgqFUuMgfAeDuqnNe0BDeILSUMxYjsJnrCK6RlIIkccqJ3w5hKRzjdROxpy7aVzLjq92JXufSvaptD4dgt8bLqySx9Mme53v5aOglLTePG38laKlvxXLeGeTqeQxmoiYoeU6GMJ2F0zSJY-lJMgZJgSNw_TD_zzAF3iWnc6mcno0P_4Iz_mI5bhtw4CCynwiNLVSn93b8geqCSAe
openUrl ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Exploring+the+role+of+personality%2C+trust%2C+and+privacy+in+customer+experience+performance+during+voice+shopping%3A+Evidence+from+SEM+and+fuzzy+set+qualitative+comparative+analysis&rft.jtitle=International+journal+of+information+management&rft.au=Bawack%2C+Ransome+Epie&rft.au=Wamba%2C+Samuel+Fosso&rft.au=Carillo%2C+Kevin+Daniel+Andr%C3%A9&rft.date=2021-06-01&rft.pub=Elsevier+Science+Ltd&rft.issn=0268-4012&rft.eissn=1873-4707&rft.volume=58&rft.spage=1&rft_id=info:doi/10.1016%2Fj.ijinfomgt.2021.102309&rft.externalDBID=NO_FULL_TEXT
thumbnail_l http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=0268-4012&client=summon
thumbnail_m http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=0268-4012&client=summon
thumbnail_s http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=0268-4012&client=summon