Approach or avoidance? Relationship between perceived AI explainability and employee job crafting
Amid growing concerns about the lack of transparency in algorithms, heightened focus has been placed on artificial intelligence (AI) explainability in workplace decision-making processes. This study leverages work design theory to explore when and how perceived AI explainability impacts two types of...
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| Published in | Acta psychologica Vol. 257; p. 105097 |
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| Main Authors | , , , , |
| Format | Journal Article |
| Language | English |
| Published |
Netherlands
Elsevier B.V
01.07.2025
Elsevier |
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| Online Access | Get full text |
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| Abstract | Amid growing concerns about the lack of transparency in algorithms, heightened focus has been placed on artificial intelligence (AI) explainability in workplace decision-making processes. This study leverages work design theory to explore when and how perceived AI explainability impacts two types of employee job crafting: approach job crafting and avoidance job crafting. We analysed multi-wave survey data of 278 medical staff to examine the effects of perceived AI explainability on approach and avoidance job crafting through a dual-pathway model. Results indicated that perceived AI explainability enhanced AI-oriented benefit perception and reduced AI-oriented threat perception, resulting in an increase in approach and avoidance job crafting. Furthermore, our findings suggested that ethical climate strengthened the impacts of perceived AI explainability on AI-oriented benefit perception and AI-oriented threat perception. We discuss key theoretical insights of our findings for advancing AI and job crafting research as well as implications for organisational practice. |
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| AbstractList | Amid growing concerns about the lack of transparency in algorithms, heightened focus has been placed on artificial intelligence (AI) explainability in workplace decision-making processes. This study leverages work design theory to explore when and how perceived AI explainability impacts two types of employee job crafting: approach job crafting and avoidance job crafting. We analysed multi-wave survey data of 278 medical staff to examine the effects of perceived AI explainability on approach and avoidance job crafting through a dual-pathway model. Results indicated that perceived AI explainability enhanced AI-oriented benefit perception and reduced AI-oriented threat perception, resulting in an increase in approach and avoidance job crafting. Furthermore, our findings suggested that ethical climate strengthened the impacts of perceived AI explainability on AI-oriented benefit perception and AI-oriented threat perception. We discuss key theoretical insights of our findings for advancing AI and job crafting research as well as implications for organisational practice. Amid growing concerns about the lack of transparency in algorithms, heightened focus has been placed on artificial intelligence (AI) explainability in workplace decision-making processes. This study leverages work design theory to explore when and how perceived AI explainability impacts two types of employee job crafting: approach job crafting and avoidance job crafting. We analysed multi-wave survey data of 278 medical staff to examine the effects of perceived AI explainability on approach and avoidance job crafting through a dual-pathway model. Results indicated that perceived AI explainability enhanced AI-oriented benefit perception and reduced AI-oriented threat perception, resulting in an increase in approach and avoidance job crafting. Furthermore, our findings suggested that ethical climate strengthened the impacts of perceived AI explainability on AI-oriented benefit perception and AI-oriented threat perception. We discuss key theoretical insights of our findings for advancing AI and job crafting research as well as implications for organisational practice.Amid growing concerns about the lack of transparency in algorithms, heightened focus has been placed on artificial intelligence (AI) explainability in workplace decision-making processes. This study leverages work design theory to explore when and how perceived AI explainability impacts two types of employee job crafting: approach job crafting and avoidance job crafting. We analysed multi-wave survey data of 278 medical staff to examine the effects of perceived AI explainability on approach and avoidance job crafting through a dual-pathway model. Results indicated that perceived AI explainability enhanced AI-oriented benefit perception and reduced AI-oriented threat perception, resulting in an increase in approach and avoidance job crafting. Furthermore, our findings suggested that ethical climate strengthened the impacts of perceived AI explainability on AI-oriented benefit perception and AI-oriented threat perception. We discuss key theoretical insights of our findings for advancing AI and job crafting research as well as implications for organisational practice. |
| ArticleNumber | 105097 |
| Author | Yan, Jiaqi Xie, Jiaying Huo, Weiwei Liang, Bingqian Long, Tianyi |
| Author_xml | – sequence: 1 givenname: Weiwei surname: Huo fullname: Huo, Weiwei email: huoweiwei@shu.edu.cn organization: SILC Business School, Shanghai University, Chengzhong Road, 201800 Shanghai, China – sequence: 2 givenname: Jiaying surname: Xie fullname: Xie, Jiaying email: xiejiaying@shu.edu.cn organization: SILC Business School, Shanghai University, Chengzhong Road, 201800 Shanghai, China – sequence: 3 givenname: Jiaqi surname: Yan fullname: Yan, Jiaqi email: yanjiaqi@mail.neu.edu.cn organization: School of Business Administration, Northeastern University, Chuangxin Road, 110169 Shenyang, Liaoning, China – sequence: 4 givenname: Tianyi surname: Long fullname: Long, Tianyi email: tianyi.long@uwa.edu.au organization: UWA Business School, The University of Western Australia, 35 Stirling Highway, 6009 Perth, Australia – sequence: 5 givenname: Bingqian surname: Liang fullname: Liang, Bingqian email: liangbingqian003@shu.edu.cn organization: SILC Business School, Shanghai University, Chengzhong Road, 201800 Shanghai, China |
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| Keywords | Perceived AI explainability Ethical climate Approach job crafting Work design Avoidance job crafting |
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| Title | Approach or avoidance? Relationship between perceived AI explainability and employee job crafting |
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