Improving Service Quality by Understanding Emergency Department Flow: A White Paper and Position Statement Prepared For the American Academy of Emergency Medicine

• Published in: The Journal of emergency medicine Vol. 38; no. 1; pp. 70 - 79
• Main Authors: Eitel, Dave R., MD, MBA, Rudkin, Scott E., MD, MBA, Malvehy, M. Albert, MD, Killeen, James P., MD, Pines, Jesse M., MD, MBA, MSCE
• Format: Journal Article
• Language: English
• Published: United States Elsevier Inc 2010
• Subjects: administration; Computer Simulation; Crowding; Efficiency, Organizational; Emergency; emergency department crowding; Emergency Service, Hospital - organization & administration; Humans; position statement; throughput; Total Quality Management - methods; Total Quality Management - statistics & numerical data; United States; Workflow; workflow solutions; United States; throughput; position statement; administration; emergency department crowding; workflow solutions

Abstract Emergency Department (ED) crowding is a common problem in the United States and around the world. Process reengineering methods can be used to understand factors that contribute to crowding and provide tools to help alleviate crowding by improving service quality and patient flow. In this a...