Unraveling the impact of customer mistreatment on highway toll collectors’ turnover intentions: the roles of stress symptoms, affective commitment, and neuroticism - Gao, Yongduan; Liu, Yanyan; He, Jianhua; Zhou, Jiaxin (Frontiers in psychology, 2024)
Keywords: affective commitment; customer mistreatment; highway toll collectors; neuroticism; Psychology; stress symptoms; turnover intentions; customer mistreatment; turnover intentions; highway toll collectors; affective commitment; neuroticism; stress symptoms