Clinician-led secondary triage in England's urgent care delivery: a cross-sectional study

• Published in: British journal of general practice Vol. 73; no. 731; pp. e427 - e434
• Main Authors: Sexton, Vanashree, Atherton, Helen, Dale, Jeremy, Abel, Gary
• Format: Journal Article
• Language: English
• Published: England Royal College of General Practitioners 01.06.2023
• Subjects: Cross-Sectional Studies; England; Family physicians; Health care; Humans; Patient assessment; Primary care; Telephone; Time Factors; Triage; England; United Kingdom > UK; digital triage; primary health care; emergencies; urgent care; cross-sectional studies; National Health Service, British

Clinician-led secondary triage, following primary triage by the NHS 111 phone line, is central to England's urgent care system. However, little is known about how secondary triage influences the urgency attributed to patients' needs. To describe patterns of secondary triage outcomes and ca...