Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach - Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; Yang, Xingwei (Journal of service research : JSR, 2022)
Keywords: Algorithms; Business administration; Customer services; Emotions; Humanities and Social Sciences; Machine learning; Robots; emotion detection; thematic analysis; emotion; service robot; machine learning; online customer reviews; emotion, emotion detection, online customer reviews, machine learning, thematic analysis, service robot