The Mediating Effect of Nurses’ Emotional Intelligence in the Relationship between Moral Sensitivity and Communication Ability with Angry Patients

• Published in: Journal of nursing management Vol. 2024; no. 1; p. 6614034
• Main Authors: Guo, Si-Yan, Wang, Xiao-Kai, Zhang, Zhen-Xiang, Zhang, Qiu-Jun, Pan, Xue, Li, Cai-Xia, Ke, Dan-Dan
• Format: Journal Article
• Language: English
• Published: England John Wiley & Sons, Inc 2024; Wiley
• Subjects: Ability; Adult; Anger; China; Communication; Communication skills; Conflict resolution; Decision making; Emotional Intelligence; Emotions; Ethics; Female; Health status; Hospitals; Humans; Hypotheses; Influence; Male; Mental health; Middle Aged; Moral development; Moral education; Morals; Nurse-Patient Relations; Nurses; Nurses - psychology; Nurses - statistics & numerical data; Nursing; Patient communication; Patients; Personal relationships; Professional training; Psychiatric nurses; Questionnaires; Statistical power; Surveys and Questionnaires; Workplace violence; Workplaces; China

Aims . To test whether emotional intelligence plays a mediating role in the process by which moral sensitivity affects nurses’ ability to communicate with angry patients. Background . Hospital workplace violence is a global problem that disrupts the normal work order of healthcare, undermines trust...