The Mediating Effect of Nurses’ Emotional Intelligence in the Relationship between Moral Sensitivity and Communication Ability with Angry Patients - Guo, Si-Yan; Wang, Xiao-Kai; Zhang, Zhen-Xiang; Zhang, Qiu-Jun; Pan, Xue; Li, Cai-Xia; Ke, Dan-Dan (Journal of nursing management, 2024)
Keywords: Ability; Adult; Anger; China; Communication; Communication skills; Conflict resolution; Decision making; Emotional Intelligence; Emotions; Ethics; Female; Health status; Hospitals; Humans; Hypotheses; Influence; Male; Mental health; Middle Aged; Moral development; Moral education; Morals; Nurse-Patient Relations; Nurses; Nurses - psychology; Nurses - statistics & numerical data; Nursing; Patient communication; Patients; Personal relationships; Professional training; Psychiatric nurses; Questionnaires; Statistical power; Surveys and Questionnaires; Workplace violence; Workplaces; China