The Impact of Supply Chain Integration on Mass Customization Capability: An Extended Resource-Based View
This study investigates two key issues: 1) how internal integration, customer integration, supplier integration, and the interplay among them jointly influence the development of mass customization capability (MCC), and 2) how environmental conditions (i.e., demand uncertainty and competitive intens...
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| Published in | IEEE transactions on engineering management Vol. 59; no. 3; pp. 443 - 456 |
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| Main Authors | , , , |
| Format | Journal Article |
| Language | English |
| Published |
New York
IEEE
01.08.2012
The Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
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| Online Access | Get full text |
| ISSN | 0018-9391 1558-0040 |
| DOI | 10.1109/TEM.2012.2189009 |
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| Abstract | This study investigates two key issues: 1) how internal integration, customer integration, supplier integration, and the interplay among them jointly influence the development of mass customization capability (MCC), and 2) how environmental conditions (i.e., demand uncertainty and competitive intensity) moderate the impacts of supply chain integration on this development. Based on the extended resource-based view (ERBV) of the firm and contingency theory, we build a conditional indirect model and test it using a dataset of 289 manufacturers from nine countries. Our results are consistent with the ERBV, showing that internal integration not only has a significant direct effect on MCC, but also plays a central and strategic role in building customer and supplier integration. However, although customer integration is found to improve MCC directly, supplier integration appears to have no significant impact. Finally, internal integration has a positive indirect effect on MCC through customer integration, and this indirect effect is amplified when demand is uncertain and competition is intense. |
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| AbstractList | This study investigates two key issues: 1) how internal integration, customer integration, supplier integration, and the interplay among them jointly influence the development of mass customization capability (MCC), and 2) how environmental conditions (i.e., demand uncertainty and competitive intensity) moderate the impacts of supply chain integration on this development. Based on the extended resource-based view (ERBV) of the firm and contingency theory, we build a conditional indirect model and test it using a dataset of 289 manufacturers from nine countries. Our results are consistent with the ERBV, showing that internal integration not only has a significant direct effect on MCC, but also plays a central and strategic role in building customer and supplier integration. However, although customer integration is found to improve MCC directly, supplier integration appears to have no significant impact. Finally, internal integration has a positive indirect effect on MCC through customer integration, and this indirect effect is amplified when demand is uncertain and competition is intense. This study investigates two key issues: 1) how internal integration, customer integration, supplier integration, and the interplay among them jointly influence the development of mass customization capability (MCC), and 2) how environmental conditions (i.e., demand uncertainty and competitive intensity) moderate the impacts of supply chain integration on this development. Based on the extended resource-based view (ERBV) of the firm and contingency theory, we build a conditional indirect model and test it using a dataset of 289 manufacturers from nine countries. Our results are consistent with the ERBV, showing that internal integration not only has a significant direct effect on MCC, but also plays a central and strategic role in building customer and supplier integration. However, although customer integration is found to improve MCC directly, supplier integration appears to have no significant impact. Finally, internal integration has a positive indirect effect on MCC through customer integration, and this indirect effect is amplified when demand is uncertain and competition is intense. [PUBLICATION ABSTRACT] |
| Author | Min Zhang Fujun Lai Lee, D. M. S. Xiande Zhao |
| Author_xml | – sequence: 1 surname: Fujun Lai fullname: Fujun Lai email: fujun.lai@usm.edu organization: Coll. of Bus., Univ. of Southern Mississippi, Hattiesburg, MS, USA – sequence: 2 surname: Min Zhang fullname: Min Zhang email: zhangmin_79@yahoo.com organization: Nottingham Univ. Bus. Sch., Univ. of Nottingham, Nottingham, UK – sequence: 3 givenname: D. M. S. surname: Lee fullname: Lee, D. M. S. email: dlee@suffolk.edu organization: Dept. of Inf. Syst. & Oper. Manage., Suffolk Univ., Boston, MA, USA – sequence: 4 surname: Xiande Zhao fullname: Xiande Zhao email: xiande@baf.msmail.cuhk.edu.hk organization: Dept. of Decision Sci. & Manage. Econ., Chinese Univ. of Hong Kong, Hong Kong, China |
| BackLink | http://www.econis.eu/PPNSET?PPN=722490232$$DView this record in ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften |
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| SubjectTerms | Collaboration Competitive intensity Customization demand uncertainty extended resource-based view (ERBV) Lieferkette Manufacturers Manycountries Mass Customization mass customization capability (MCC) Organizations Resource management Ressourcenorientierter Ansatz Studies Suppliers supply chain integration (SCI) Supply chain management Supply chains Uncertainty Wettbewerb |
| Title | The Impact of Supply Chain Integration on Mass Customization Capability: An Extended Resource-Based View |
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