Does the technology acceptance model predict actual use? A systematic literature review
The technology acceptance model (TAM) was proposed in 1989 as a means of predicting technology usage. However, it is usually validated by using a measure of behavioural intention to use (BI) rather than actual usage. This review examines the evidence that the TAM predicts actual usage using both sub...
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Published in | Information and software technology Vol. 52; no. 5; pp. 463 - 479 |
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Main Authors | , , , , |
Format | Journal Article |
Language | English |
Published |
Amsterdam
Elsevier B.V
01.05.2010
Elsevier Science Ltd |
Subjects | |
Online Access | Get full text |
ISSN | 0950-5849 1873-6025 |
DOI | 10.1016/j.infsof.2009.11.005 |
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Abstract | The technology acceptance model (TAM) was proposed in 1989 as a means of predicting technology usage. However, it is usually validated by using a measure of behavioural intention to use (BI) rather than actual usage.
This review examines the evidence that the TAM predicts actual usage using both subjective and objective measures of actual usage.
We performed a systematic literature review based on a search of six digital libraries, along with vote-counting meta-analysis to analyse the overall results.
The search identified 79 relevant empirical studies in 73 articles. The results show that BI is likely to be correlated with actual usage. However, the TAM variables perceived ease of use (PEU) and perceived usefulness (PU) are less likely to be correlated with actual usage.
Care should be taken using the TAM outside the context in which it has been validated. |
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AbstractList | The technology acceptance model (TAM) was proposed in 1989 as a means of predicting technology usage. However, it is usually validated by using a measure of behavioural intention to use (BI) rather than actual usage.
This review examines the evidence that the TAM predicts actual usage using both subjective and objective measures of actual usage.
We performed a systematic literature review based on a search of six digital libraries, along with vote-counting meta-analysis to analyse the overall results.
The search identified 79 relevant empirical studies in 73 articles. The results show that BI is likely to be correlated with actual usage. However, the TAM variables perceived ease of use (PEU) and perceived usefulness (PU) are less likely to be correlated with actual usage.
Care should be taken using the TAM outside the context in which it has been validated. The technology acceptance model (TAM) was proposed in 1989 as a means of predicting technology usage. However, it is usually validated by using a measure of behavioral intention to use (BI) rather than actual usage. This review examines the evidence that the TAM predicts actual usage using both subjective and objective measures of actual usage. The authors performed a systematic literature review based on a search of six digital libraries, along with vote-counting meta-analysis to analyse the overall results. The search identified 79 relevant empirical studies in 73 articles. The results show that BI is likely to be correlated with actual usage. However, the TAM variables perceived ease of use (PEU) and perceived usefulness (PU) are less likely to be correlated with actual usage. Care should be taken using the TAM outside the context in which it has been validated. Context The technology acceptance model (TAM) was proposed in 1989 as a means of predicting technology usage. However, it is usually validated by using a measure of behavioural intention to use (BI) rather than actual usage. Objective: This review examines the evidence that the TAM predicts actual usage using both subjective and objective measures of actual usage. Methods: We performed a systematic literature review based on a search of six digital libraries, along with vote-counting meta-analysis to analyse the overall results. Results: The search identified 79 relevant empirical studies in 73 articles. The results show that BI is likely to be correlated with actual usage. However, the TAM variables perceived ease of use (PEU) and perceived usefulness (PU) are less likely to be correlated with actual usage. Conclusions: Care should be taken using the TAM outside the context in which it has been validated. |
Author | Brereton, Pearl Budgen, David Kitchenham, Barbara Turner, Mark Charters, Stuart |
Author_xml | – sequence: 1 givenname: Mark surname: Turner fullname: Turner, Mark email: m.turner@cs.keele.ac.uk organization: School of Computing and Mathematics, Keele University, Keele, Staffordshire ST55BG, UK – sequence: 2 givenname: Barbara surname: Kitchenham fullname: Kitchenham, Barbara organization: School of Computing and Mathematics, Keele University, Keele, Staffordshire ST55BG, UK – sequence: 3 givenname: Pearl surname: Brereton fullname: Brereton, Pearl organization: School of Computing and Mathematics, Keele University, Keele, Staffordshire ST55BG, UK – sequence: 4 givenname: Stuart surname: Charters fullname: Charters, Stuart organization: Department of Applied Computing, PO Box 84, Lincoln University, Lincoln 7647, Canterbury, New Zealand – sequence: 5 givenname: David surname: Budgen fullname: Budgen, David organization: School of Engineering and Computing Sciences, Durham University, Science Laboratories, South Road, Durham City DH1 3LE, UK |
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Snippet | The technology acceptance model (TAM) was proposed in 1989 as a means of predicting technology usage. However, it is usually validated by using a measure of... Context The technology acceptance model (TAM) was proposed in 1989 as a means of predicting technology usage. However, it is usually validated by using a... |
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SubjectTerms | Acceptance Actual usage Behavioural Correlation Correlation analysis Digital libraries Digital systems Evidence-based software engineering Literature review Literature reviews Mathematical models Meta-analysis Searching Studies Systematic literature review Systematic review Technology Acceptance Model Technology acceptance model (TAM) Technology adoption Technology utilization |
Title | Does the technology acceptance model predict actual use? A systematic literature review |
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