APA (7th ed.) Citation

Kim, S. Y., & Yi, Y. (2017). Embarrassed customers: The dark side of receiving help from others. International journal of service industry management, 28(4), 788-806. https://doi.org/10.1108/JOSM-11-2016-0296

Chicago Style (17th ed.) Citation

Kim, Seo Young, and Youjae Yi. "Embarrassed Customers: The Dark Side of Receiving Help from Others." International Journal of Service Industry Management 28, no. 4 (2017): 788-806. https://doi.org/10.1108/JOSM-11-2016-0296.

MLA (9th ed.) Citation

Kim, Seo Young, and Youjae Yi. "Embarrassed Customers: The Dark Side of Receiving Help from Others." International Journal of Service Industry Management, vol. 28, no. 4, 2017, pp. 788-806, https://doi.org/10.1108/JOSM-11-2016-0296.