Identifying barriers to the application of standardized performance indicators in local government

• Published in: Public management review Vol. 10; no. 2; pp. 241 - 262
• Main Authors: Galera, Andrés Navarro, Rodríguez, David Ortiz, López Hernández, Antonio M.
• Format: Journal Article
• Language: English
• Published: Routledge 01.01.2008
• Subjects: Barriers in application; Benchmarking; Efficiency; Indicators; local administration; Local Government; Management; performance indicators; Public management; Public Services; Reform

Local governments in many countries are implementing administrative reforms within the framework of New Public Management (NPM) in order to improve the quality and productivity of public services. The use of performance indicators and benchmarking facilitates evaluation of efficiency regarding the p...