A framework for sustainable management of the platform service supply chain: An empirical study of the logistics sector in China

Platforms have become an effective means of innovation in the logistics sector. However, not all platform-based business models become a success. This research investigates how a platform strategy can lead to a sustainable managed platform service supply chain. Based on analysis of data collected wi...

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Bibliographic Details
Published inInternational journal of production economics Vol. 235; p. 108112
Main Authors Lin, Yong, Chen, Anlan, Yin, Yanhai, Li, Qing, Zhu, Qiaoni, Luo, Jing
Format Journal Article
LanguageEnglish
Published Elsevier B.V 01.05.2021
Elsevier Science Publishers
Subjects
Business ecosystem
Business schools
Logistics
Logistics services
Platform
Service
Supply chain
Sustainable management
Supply chain
Service
Sustainable management
Platform
Business ecosystem
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Summary:Platforms have become an effective means of innovation in the logistics sector. However, not all platform-based business models become a success. This research investigates how a platform strategy can lead to a sustainable managed platform service supply chain. Based on analysis of data collected within the logistics sectors in China, the research results propose a structural mapping of a platform service supply chain, which differs from the traditional service supply chain structure. This research develops a sustainable management framework for the platform service supply chain, including three key elements: mutual facilitation between platform and business ecosystem; strategic alignment among the structural elements; and a sustainable element including value co-creation, co-opetition and dynamic configuration. The paper also provides a summary of practical implications to guide practitioners in building a successful platform service supply chain and enacting effective management strategies. [Display omitted] •Structural mapping of the platform service supply chain.•Triadic interaction nature of the platform service supply chain.•Mutual facilitation mechanism between platform and business ecosystem.•Strategic alignment of actors, activities, positions, and links.•Value co-creation, co-opetition, dynamic configuration for sustainable management.
ISSN:0925-5273
1873-7579
DOI:10.1016/j.ijpe.2021.108112