A novel decision support model for satisfactory restaurants utilizing social information: A case study of TripAdvisor.com

• Published in: Tourism management (1982) Vol. 59; pp. 281 - 297
• Main Authors: Zhang, Hong-yu, Ji, Pu, Wang, Jian-qiang, Chen, Xiao-hong
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.04.2017
• Subjects: Decision support model; Interval-valued neutrosophic number; Restaurant selection; Social information; Interval-valued neutrosophic number; Restaurant selection; Decision support model; Social information

Decision support models for satisfactory restaurants have attracted numerous researchers' attention. Many extant models do not consider the active, neutral and passive information in online reviews all at once. Moreover, they ignore the effect of interdependence among criteria on tourists'...