The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity

• Published in: Tourism management (1982) Vol. 57; pp. 213 - 224
• Main Authors: Ali, Faizan, Kim, Woo Gon, Ryu, Kisang
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.12.2016
• Subjects: Delight; International airports; National identity; Physical environment; Satisfaction; Delight; International airports; Physical environment; National identity; Satisfaction

This study aims to examine the influence of an international airport's physical environment on passengers' delight and satisfaction. This study also aims to assess the moderating role of national identity on the relationship between physical environment and passengers' delight and sat...