The influence of task- and location-specific complexity on the control and coordination costs in global outsourcing relationships

• Published in: Journal of operations management Vol. 31; no. 3; pp. 109 - 128
• Main Authors: Handley, Sean M., Benton, W.C.
• Format: Journal Article
• Language: English
• Published: Chicago Elsevier B.V 01.03.2013; Wiley Subscription Services, Inc
• Subjects: Cost reduction; Inter-organizational control; Inter-organizational coordination; Outsourcing; Regression analysis; Studies; Inter-organizational coordination; Inter-organizational control; Outsourcing

Several reputable industry sources have recognized that many organizations fail to realize the financial benefits sought with outsourcing. Further, prior research has found that outsourcing organizations struggle to estimate accurately the so called “hidden costs” associated with managing these inte...