Designing crowdsourced delivery systems: The effect of driver disclosure and ethnic similarity
Crowdsourced delivery is a service operations model that has proliferated in recent years, bringing unique opportunities and challenges to online retail operations. In particular, new technology enabled features, such as the disclosure of delivery drivers' identities, introduce a social dimensi...
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Published in | Journal of operations management Vol. 60; no. 1; pp. 19 - 33 |
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Main Authors | , , |
Format | Journal Article |
Language | English |
Published |
Chicago
Elsevier B.V
01.05.2018
Wiley Subscription Services, Inc |
Subjects | |
Online Access | Get full text |
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