APPAREL PRODUCT DISSATISFACTION AND THE POST-COMPLAINT PROCESS - Kincade, Doris H; Redwine, Ann; Hancock, Gregory R (International journal of retail & distribution management, 1992)
Keywords: Behavior; Brand loyalty; Clothing industry; Complaints; Consumer behavior; Consumers; Consumption; Customer satisfaction; Customers; Manufacturers; Questionnaires; Retail industry; Retail stores; Retailing industry; Brand loyalty; Retail trade; USA; Customer satisfaction; Finance; Clothing industry; Consumer attitudes; Consumer behaviour