APA (7th ed.) Citation

Devaraj, S., Fan, M., & Kohli, R. (2002). Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics. Information systems research, 13(3), 316-333. https://doi.org/10.1287/isre.13.3.316.77

Chicago Style (17th ed.) Citation

Devaraj, Sarv, Ming Fan, and Rajiv Kohli. "Antecedents of B2C Channel Satisfaction and Preference: Validating E-Commerce Metrics." Information Systems Research 13, no. 3 (2002): 316-333. https://doi.org/10.1287/isre.13.3.316.77.

MLA (9th ed.) Citation

Devaraj, Sarv, et al. "Antecedents of B2C Channel Satisfaction and Preference: Validating E-Commerce Metrics." Information Systems Research, vol. 13, no. 3, 2002, pp. 316-333, https://doi.org/10.1287/isre.13.3.316.77.