APA (7th ed.) Citation

Ifie, K., Simintiras, A. C., Dwivedi, Y., & Mavridou, V. (2018). How service quality and outcome confidence drive pre-outcome word-of-mouth. Journal of retailing and consumer services, 44, 214-221. https://doi.org/10.1016/j.jretconser.2018.07.002

Chicago Style (17th ed.) Citation

Ifie, Kemefasu, Antonis C. Simintiras, Yogesh Dwivedi, and Vasileia Mavridou. "How Service Quality and Outcome Confidence Drive Pre-outcome Word-of-mouth." Journal of Retailing and Consumer Services 44 (2018): 214-221. https://doi.org/10.1016/j.jretconser.2018.07.002.

MLA (9th ed.) Citation

Ifie, Kemefasu, et al. "How Service Quality and Outcome Confidence Drive Pre-outcome Word-of-mouth." Journal of Retailing and Consumer Services, vol. 44, 2018, pp. 214-221, https://doi.org/10.1016/j.jretconser.2018.07.002.