Trust in Automation Integrating Empirical Evidence on Factors That Influence Trust

• Published in: Human factors Vol. 57; no. 3; pp. 407 - 434
• Main Authors: Hoff, Kevin Anthony, Bashir, Masooda
• Format: Journal Article
• Language: English
• Published: Los Angeles, CA SAGE Publications 01.05.2015; Human Factors and Ergonomics Society
• Subjects: Automated; Automation; Design engineering; Empirical analysis; Environmental conditions; Human; Human factors research; Human-computer interaction; Humans; Intervention; Man-Machine Systems; Mathematical models; Operators; Systematic review; Trust; Trust - psychology; automated system; trust formation; reliance; trust in automation; human–automation interaction

Objective: We systematically review recent empirical research on factors that influence trust in automation to present a three-layered trust model that synthesizes existing knowledge. Background: Much of the existing research on factors that guide human-automation interaction is centered around trus...