Would Organizational Climate and Job Stress Affect Wellness? An Empirical Study on the Hospitality Industry in Taiwan during COVID-19

• Published in: International journal of environmental research and public health Vol. 18; no. 19; p. 10491
• Main Author: Tsui, Pei-Ling
• Format: Journal Article
• Language: English
• Published: Basel MDPI AG 06.10.2021; MDPI
• Subjects: Brand loyalty; Burnout; Coronaviruses; COVID-19; Customer services; Disease transmission; Employees; Hospitality industry; Injuries; Job satisfaction; Occupational stress; Pandemics; Perceptions; Personal relationships; Quality of service; Stress; Taiwan

During the COVID-19 pandemic, hospitality employees face a tremendous amount of job stress due to the decline in revenue and close contact with people. This study has three aims: first, to analyse the status quo of organizational-climate job stress on employee wellness in the hospitality industry du...