Convergence of a queueing system in heavy traffic with general patience-time distributions - Lee, Chihoon; Weerasinghe, Ananda (Stochastic processes and their applications, 2011)
Keywords: Controlled queueing systems; Customer abandonment; Customer impatience; Diffusion approximations; Distribution theory; Exact sciences and technology; Heavy traffic theory; Mathematics; Probability and statistics; Probability theory and stochastic processes; Reneging; Sciences and techniques of general use; Special processes (renewal theory, markov renewal processes, semi-markov processes, statistical mechanics type models, applications); Stochastic analysis; Stochastic control; Stochastic control Controlled queueing systems Heavy traffic theory Diffusion approximations Customer abandonment Customer impatience Reneging; Stochastic processes; secondary; Heavy traffic theory; Customer abandonment; Stochastic control; Customer impatience; Diffusion approximations; primary; Controlled queueing systems; Reneging; primary 60K25; Stochastic process; Waiting time; Convergence; Drift coefficient; Stochastic control(mathematics); Queue length; secondary 90B18; Heavy traffic; Distribution function; Diffusion process; 68M20; Infinite horizon; Diffusion coefficient; Approximation; Functional; Arrival time; Time distribution; Service time; 90B22; Queueing system; Dependent process