APA (7th ed.) Citation

Yi, Y., & La, S. (2004). What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty. Psychology & marketing, 21(5), 351-373. https://doi.org/10.1002/mar.20009

Chicago Style (17th ed.) Citation

Yi, Youjae, and Suna La. "What Influences the Relationship Between Customer Satisfaction and Repurchase Intention? Investigating the Effects of Adjusted Expectations and Customer Loyalty." Psychology & Marketing 21, no. 5 (2004): 351-373. https://doi.org/10.1002/mar.20009.

MLA (9th ed.) Citation

Yi, Youjae, and Suna La. "What Influences the Relationship Between Customer Satisfaction and Repurchase Intention? Investigating the Effects of Adjusted Expectations and Customer Loyalty." Psychology & Marketing, vol. 21, no. 5, 2004, pp. 351-373, https://doi.org/10.1002/mar.20009.