Knowledge management in organizations: examining the interaction between technologies, techniques, and people

Argues that the knowledge management process can be categorized into knowledge creation, knowledge validation, knowledge presentation, knowledge distribution, and knowledge application activities. To capitalize on knowledge, an organization must be swift in balancing its knowledge management activit...

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Published inJournal of knowledge management Vol. 5; no. 1; pp. 68 - 75
Main Author Bhatt, Ganesh D
Format Journal Article
LanguageEnglish
Published Kempston MCB UP Ltd 01.03.2001
Emerald Group Publishing Limited
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Abstract Argues that the knowledge management process can be categorized into knowledge creation, knowledge validation, knowledge presentation, knowledge distribution, and knowledge application activities. To capitalize on knowledge, an organization must be swift in balancing its knowledge management activities. In general, such a balancing act requires changes in organizational culture, technologies, and techniques. A number of organizations believe that by focusing exclusively on people, technologies, or techniques, they can manage knowledge. However, that exclusive focus on people, technologies, or techniques does not enable a firm to sustain its competitive advantages. It is, rather, the interaction between technology, techniques, and people that allow an organization to manage its knowledge effectively. By creating a nurturing and "learning-by-doing" kind of environment, an organization can sustain its competitive advantages.
AbstractList Argues that the knowledge management process can be categorized into knowledge creation, knowledge validation, knowledge presentation, knowledge distribution, and knowledge application activities. To capitalize on knowledge, an organization must be swift in balancing its knowledge management activities. In general, such a balancing act requires changes in organizational culture, technologies, and techniques. A number of organizations believe that by focusing exclusively on people, technologies, or techniques, they can manage knowledge. However, that exclusive focus on people, technologies, or techniques does not enable a firm to sustain its competitive advantages. It is, rather, the interaction between technology, techniques, and people that allow an organization to manage its knowledge effectively. By creating a nurturing and "learning-by-doing" kind of environment, an organization can sustain its competitive advantages.
That the knowledge management process can be categorized into knowledge creation, knowledge validation, knowledge presentation, knowledge distribution, and knowledge application activities is argued.
Argues that the knowledge management process can be categorized into knowledge creation, knowledge validation, knowledge presentation, knowledge distribution, and knowledge application activities. To capitalize on knowledge, an organization must be swift in balancing its knowledge management activities. In general, such a balancing act requires changes in organizational culture, technologies, and techniques. A number of organizations believe that by focusing exclusively on people, technologies, or techniques, they can manage knowledge. However, that exclusive focus on people, technologies, or techniques does not enable a firm to sustain its competitive advantages. It is, rather, the interaction between technology, techniques, and people that allow an organization to manage its knowledge effectively. By creating a nurturing and learningbydoing kind of environment, an organization can sustain its competitive advantages.
Author Bhatt, Ganesh D
Author_xml – sequence: 1
  givenname: Ganesh D
  surname: Bhatt
  fullname: Bhatt, Ganesh D
  organization: Ganesh D. Bhatt is an Assistant Professor in the Department of Information Science and Systems, Morgan State University, Baltimore, Maryland, USA
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10.1002/(SICI)1099-1441(199809)5:3<165::AID-KPM30>3.0.CO;2-C
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SubjectTerms And
Information technology
Interaction
Knowledge management
Knowledge management systems
Knowledge workers
Medical diagnosis
Organization theory
Social aspects
Technology
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