Knowledge management in organizations: examining the interaction between technologies, techniques, and people

• Published in: Journal of knowledge management Vol. 5; no. 1; pp. 68 - 75
• Main Author: Bhatt, Ganesh D
• Format: Journal Article
• Language: English
• Published: Kempston MCB UP Ltd 01.03.2001; Emerald Group Publishing Limited
• Subjects: And; Information technology; Interaction; Knowledge management; Knowledge management systems; Knowledge workers; Medical diagnosis; Organization theory; Social aspects; Technology; Knowledge workers; Knowledge management; Information technology; Interaction; Knowledge management systems
• ISSN: 1367-3270; 1758-7484
• DOI: 10.1108/13673270110384419

Argues that the knowledge management process can be categorized into knowledge creation, knowledge validation, knowledge presentation, knowledge distribution, and knowledge application activities. To capitalize on knowledge, an organization must be swift in balancing its knowledge management activities. In general, such a balancing act requires changes in organizational culture, technologies, and techniques. A number of organizations believe that by focusing exclusively on people, technologies, or techniques, they can manage knowledge. However, that exclusive focus on people, technologies, or techniques does not enable a firm to sustain its competitive advantages. It is, rather, the interaction between technology, techniques, and people that allow an organization to manage its knowledge effectively. By creating a nurturing and "learning-by-doing" kind of environment, an organization can sustain its competitive advantages.