"We'll Get to You When We Get to You": Exploring Potential Contributions of Health Care Staff Behaviors to Patient Perceptions of Discrimination and Satisfaction

• Published in: American journal of public health (1971) Vol. 105; no. 10; pp. 2076 - 2082
• Main Authors: Tajeu, Gabriel S, Cherrington, Andrea L, Andreae, Lynn, Prince, Candice, Holt, Cheryl L, Halanych, Jewell H
• Format: Journal Article
• Language: English
• Published: United States American Public Health Association 01.10.2015
• Subjects: Access to Care; African Americans - psychology; African Americans - statistics & numerical data; African Americans/Blacks; Alabama; Allied Health Personnel; European Continental Ancestry Group - psychology; European Continental Ancestry Group - statistics & numerical data; Female; Focus Groups; Health Care Facilities/Services; Health Professionals; Humans; Male; Middle Aged; Patient Satisfaction; Prejudice; Professional-Patient Relations; Quality of Care; RESEARCH AND PRACTICE; Socioeconomic Factors; Alabama

We qualitatively assessed patients' perceptions of discrimination and patient satisfaction in the health care setting specific to interactions with nonphysician health care staff. We conducted 12 focus-group interviews with African American and European American participants, stratified by race...