De-stereotyping public performance evaluation

• Published in: International public management journal Vol. 26; no. 1; pp. 107 - 125
• Main Authors: Liu, Yixin, Xu, Chengxin
• Format: Journal Article
• Language: English
• Published: Stamford Routledge 02.01.2023; Taylor & Francis Ltd
• Subjects: Evaluation; Experiments; Information; Internet; Stereotypes

Experimental evidence suggests that citizens' judgments of service quality often rely on prior beliefs about providers' characteristics, such as racial stereotypes. Such a biased judgment process prevents the public from understanding performance information accurately and choosing high-qu...