APA (7th ed.) Citation

Tan, W., & Chen, W. (2024). How potential customers perceive companies' reply to negative reviews? The Service industries journal, 44(3-4), 288-316. https://doi.org/10.1080/02642069.2022.2030718

Chicago Style (17th ed.) Citation

Tan, Wee-Kheng, and Wei-Hung Chen. "How Potential Customers Perceive Companies' Reply to Negative Reviews?" The Service Industries Journal 44, no. 3-4 (2024): 288-316. https://doi.org/10.1080/02642069.2022.2030718.

MLA (9th ed.) Citation

Tan, Wee-Kheng, and Wei-Hung Chen. "How Potential Customers Perceive Companies' Reply to Negative Reviews?" The Service Industries Journal, vol. 44, no. 3-4, 2024, pp. 288-316, https://doi.org/10.1080/02642069.2022.2030718.