Front-line employees' perceived COVID-19 event strength and emotional labor in the service industry: A moderated mediation model

• Published in: The Journal of general psychology Vol. 151; no. 1; pp. 34 - 53
• Main Authors: Du, Jianghong, Wang, Zhenyuan, Xie, Yunhui
• Format: Journal Article
• Language: English
• Published: United States Psychology Press 01.01.2024; Taylor & Francis Inc
• Subjects: Anxiety; COVID-19; deep acting; Emotions; Employees; Humans; job insecurity; Pandemics; perceived COVID-19 event strength; Service industries; surface acting; System theory; anxiety; surface acting; deep acting; job insecurity; perceived COVID-19 event strength

COVID-19 pandemic has brought enormous challenges to employees worldwide, and thus, it is important to understand whether, how, and when perceived COVID-19 event strength can influence employees' work-related outcomes. Drawing on event system theory and affective events theory, this study exami...