APA (7th ed.) Citation

Huang, Y., Gursoy, D., Zhang, M., Nunkoo, R., & Shi, S. (2021). Interactivity in online chat: Conversational cues and visual cues in the service recovery process. International journal of information management, 60, 102360. https://doi.org/10.1016/j.ijinfomgt.2021.102360

Chicago Style (17th ed.) Citation

Huang, Yingying, Dogan Gursoy, Meng Zhang, Robin Nunkoo, and Si Shi. "Interactivity in Online Chat: Conversational Cues and Visual Cues in the Service Recovery Process." International Journal of Information Management 60 (2021): 102360. https://doi.org/10.1016/j.ijinfomgt.2021.102360.

MLA (9th ed.) Citation

Huang, Yingying, et al. "Interactivity in Online Chat: Conversational Cues and Visual Cues in the Service Recovery Process." International Journal of Information Management, vol. 60, 2021, p. 102360, https://doi.org/10.1016/j.ijinfomgt.2021.102360.