APA (7th ed.) Citation

Go, E., & Sundar, S. S. (2019). Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions. Computers in human behavior, 97, 304-316. https://doi.org/10.1016/j.chb.2019.01.020

Chicago Style (17th ed.) Citation

Go, Eun, and S. Shyam Sundar. "Humanizing Chatbots: The Effects of Visual, Identity and Conversational Cues on Humanness Perceptions." Computers in Human Behavior 97 (2019): 304-316. https://doi.org/10.1016/j.chb.2019.01.020.

MLA (9th ed.) Citation

Go, Eun, and S. Shyam Sundar. "Humanizing Chatbots: The Effects of Visual, Identity and Conversational Cues on Humanness Perceptions." Computers in Human Behavior, vol. 97, 2019, pp. 304-316, https://doi.org/10.1016/j.chb.2019.01.020.