STUDY ON THE DEVELOPMENT OF QUALITY MEASUREMENTS MODELS FOR STEERING BUSINESS SERVICES IN RELATION TO CUSTOMER SATISFACTION - Marquardt, Anne Kathrin; Olaru, Marieta; Ceauşu, Ioana (Amfiteatru economic, 2017)
Keywords: Brand loyalty; Business metrics; Business services; Competition; Customer satisfaction; Economy; Literature reviews; performance indicators; Product development; Quality management; Quality of service; service quality; service quality measurement models; Studies; Systematic review; service quality; customer satisfaction; performance indicators; business services; service quality measurement models