Reshaping mental models – enabling innovation through service design - Vink, Josina; Edvardsson, Bo; Wetter-Edman, Katarina; Tronvoll, Bård (International journal of service industry management, 2019)
Keywords: Business Administration; Cognition & reasoning; Design; Ecosystems; Ethnography; Företagsekonomi; Innovation; Institutional arrangements; Institutional work; Management; Mental models; Patient safety; Primary care; Service design; Service ecosystems; Service industries; Institutional arrangements; Innovation; Mental models; Service ecosystems; Service design; Institutional work