APA (7th ed.) Citation

Vink, J., Edvardsson, B., Wetter-Edman, K., & Tronvoll, B. (2019). Reshaping mental models – enabling innovation through service design. International journal of service industry management, 30(1), 75-104. https://doi.org/10.1108/JOSM-08-2017-0186

Chicago Style (17th ed.) Citation

Vink, Josina, Bo Edvardsson, Katarina Wetter-Edman, and Bård Tronvoll. "Reshaping Mental Models – Enabling Innovation Through Service Design." International Journal of Service Industry Management 30, no. 1 (2019): 75-104. https://doi.org/10.1108/JOSM-08-2017-0186.

MLA (9th ed.) Citation

Vink, Josina, et al. "Reshaping Mental Models – Enabling Innovation Through Service Design." International Journal of Service Industry Management, vol. 30, no. 1, 2019, pp. 75-104, https://doi.org/10.1108/JOSM-08-2017-0186.