Multi-Server Two-Way Communication Retrial Queue Subject to Disaster and Synchronous Working Vacation

• Published in: Algorithms Vol. 18; no. 1; p. 24
• Main Authors: Liu, Tzu-Hsin, Hsu, He-Yao, Chang, Fu-Min
• Format: Journal Article
• Language: English
• Published: Basel MDPI AG 01.01.2025
• Subjects: Architects; Breakdown; Breakdowns; Call centers; Communication; Communications networks; Customer services; disaster; Disasters; Failure; multi-server retrial queue; Performance indices; Probability; Queuing theory; repair; Service areas; synchronous working vacation; Telecommunication; two-way communication; Vacations; Taiwan

This research analyzes a multi-server retrial queue with two types of calls: working vacation and working breakdown. The incoming call may enter the retrial queue and attempt to seize a server after a random delay if all the servers are unavailable upon arrival. In its idle time, the server makes ou...