The relationship between HRM practices and the service performance of student interns: Industry perspective

• Published in: South African journal of business management Vol. 46; no. 3; pp. 1 - 10
• Main Authors: Lee, C-S, Chao, C-W, Chen, H-I
• Format: Journal Article
• Language: English
• Published: Cape Town African Online Scientific Information Systems (AOSIS) 01.09.2015; Association of Professional Management (APM); South African Bureau for Scientific Publications; AOSIS
• Subjects: Hotels & motels; Human resource management; Internships; Studies; Supervisors; Total quality; Taiwan

This study aims to examine the relationship between human resource management (HRM) practices and the service performance of student interns. Data were collected using a questionnaire survey that was designed to capture the perceptions of human resource managers and internship supervisors from inter...